ࡱ> vzopqrstu|Y Xbjbj E'ƜiƜi O###1#1'2'2'2T{2{2{23|7{2%[;^;p)<)<)<AG Kc4kprrrrrr$;'2pFAGpp#1#1)<)<` >$$$pv#1)<'2)<p$pp$$ 1J)<dveq n\<% {'2|o>o,$p$)pgooo}hooo%ppppooooooooo#Y /: ENERGY SAVING TRUST INVITATION TO TENDER For Bilingual Benefit Entitlement Checks to Support Advice Services within Energy Saving Trust REF No. EST/ITT/BEC/0424 February 2024 Contents Section 1 Introduction2 Section 2 Specification..7 Section 3 Schedule of Prices..10 Section 4 References12 Section 5 Terms and Conditions.13 Appendix A Quality and Environment and Energy Policy..33 Appendix B Equal Opportunities Policy35 Appendix C Confidentiality Agreement.37 Appendix D Tender Compliance Form..38 Appendix E No Collusion Certificate..38 Section 1: Introduction Background to Energy Saving Trust Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use to address the climate emergency. Our work focuses on reaching net zero targets by taking action to reduce our energy consumption, installing new infrastructure and accelerating a move to sustainable, low carbon lifestyles. A trusted, independent voice, we have over 30 years sector experience. We provide leadership and expertise to deliver the benefits of achieving carbon reduction targets: warmer homes, cleaner air, healthier populations, a resilient economy and a stable climate. We empower householders to make better choices, deliver transformative programmes for governments and support businesses and community groups with strategy, research and assurance enabling everyone to play their part in building a sustainable future. Energy Saving Trust be part of a positive change. Energy Saving Trust provides a range of advice and support to customers in Wales. As part of these services, we are tendering for a bilingual welfare benefit entitlement check (BEC) provider to ensure customers referred by Energy Saving Trust are receiving the appropriate welfare benefits, and to advise on further entitlements if applicable. We expect the provider will be experienced in delivering welfare benefit advice to customers and anticipate referring approximately 130 to 150 customers to the BEC service per month, but this is subject to fluctuation depending on the number of customers contacting the advice service that meet the criteria for a BEC referral. Customers who will be referred to this service include those who. are not currently receiving welfare benefits have not had a benefit entitlement check for at least six (6) months have an income of below 18,000 per annum may have disabilities and/or health conditions. To deliver these aims, we are tendering to procure the services of a BEC provider who is able to deliver advice in both English and Welsh. The awardee may be based in Wales, or in the wider United Kingdom and operating in Wales. The Contract Energy Saving Trust is seeking to appoint a consulting firm to perform benefit entitlement checks (BEC) in both English and Welsh languages, to ensure customers are receiving the appropriate benefits, and to advise them on further entitlements if applicable. This opportunity will be an open procedure advertised on the Sell2Wales portal. The commencement date of the contract is 29 April 2024. The maximum budget available for this project is in the range of 60,000 to 100,000 over a possible four-year. The maximum available in the first year is 15,000 25,000. It should be noted that no minimum value of work is guaranteed. Contract Period The contract is anticipated to commence from 29 April 2024 and continue in full force and effect until 31 March 2026, with the possibility of a further two extensions of 12 months each. The Tender Process Completed tenders must be submitted via the Postbox function on Sell2Wales no later than 12:00 on 25 March 2024. Energy Saving Trust takes no responsibility for any submissions either not delivered or delivered after the deadline which are not sent in accordance with these instructions. The Sell2Wales Postbox is a Third-Party Procurement Portal and EST takes no responsibility for any technical issues or availability of the Sell2Wales Postbox. Please allow enough time for potential technical issues relating to submission and pose any queries in this regard directly to Sell2Wales through the portal. Energy Saving Trust does not undertake to accept the lowest or any tender. Procurement Timeline The following table outlines the key dates and timescales in respect of this ITT: Publication of this ITT22nd February 2024Deadline for ITT questions8th March 2024Deadline for return of tender documentation25th March 2024Tender evaluation26th March 2024Notification of Award Decision to Tenderers 10th April 2024Contract award15th April 2024contract commencement29th April 2024 Tender Evaluation A tender evaluation panel (the Panel) will assess the tenders received; a final recommendation will be made in accordance with Energy Saving Trusts Procedures. Evaluation of Tenders will take place in two stages. The first stage in the process will involve an assessment of whether certain "Qualification" criteria are met (see below for more details). For all Bidders that are treated as having met the relevant Qualification criteria, the second stage in the evaluation process will involve an assessment of the Tenders against certain "Award" criteria (see below for more details). 1.6.1. Qualification Criteria The Single Procurement Document (SPD) The Qualification decisions for this procurement exercise will be made according to the responses each Bidder submits in the SPD document provided as a separate additional document alongside this ITT. All Bidders are required to fill out this SPD document with accurate and up to date information. Where a question is not relevant to the Bidder's organisation or cannot be answered in full, this should be indicated, with an explanation. The relevant Qualification criteria for this procurement exercise will be treated as having been met where all of the following apply: All necessary information/document has been provided or, if a particular question is not applicable or particular information cannot be provided, a satisfactory explanation has been provided and (where applicable) suitable alternative information has been provided instead; None of the exclusion grounds set out in Part III of the SPD apply; By reference to information provided at Part IV of the SPD, any supplementary information which is requested from the Bidder and any other checks (e.g. with credit reference agencies) which Energy Saving Trust considers it appropriate to carry out, Energy Saving considers that the Bidder has an adequate level of economic and financial standing for the purposes of meeting requirements under the Contract; By reference to information provided at Part IV of the SPD and any other checks (e.g. requests for additional information and/or references) which Energy Saving Trust considers it appropriate to carry out, Energy Saving Trust considers that the Bidder has an adequate level of technical and professional ability for the purposes of meeting requirements under the Contract. Energy Saving Trust reserves the right, where any of the Qualification criteria for this procurement exercise are not met and/or if it is discovered at any time that any of the information provided by a Bidder (including information included in the SPD) is inaccurate, incomplete, or misleading, to disqualify the relevant Bidder and so exclude it from further participation in this procurement exercise. For these purposes, Bidders should note that Energy Saving Trust may choose not to request additional information or references as part of its initial assessment of SPD responses and so may rely, for the purposes of making a provisional decision on whether relevant Qualification criteria have been met, principally on information (including self-certification statements) made in the SPD. In these circumstances, Energy Saving Trust may then decide at a later stage in the process (e.g. where other parts of the Tender have been evaluated and a successful Bidder provisionally identified) to request additional information/references from a relevant Bidder (e.g. the Bidder provisionally identified as being the highest scoring Bidder) to verify particular information/statements in the SPD and if not satisfied with the response, to disqualify that Bidder on these grounds. 1.6.2 Award Criteria The Award Criteria will be evaluated as further explained in the Evaluation Criteria set out in 1.7 of this ITT below with a view to establishing which is the most economically advantageous Tender by reference to the following criteria: Technical expertise Commercial response Sustainability and energy performance Community benefit As part of the evaluation process a representative or representatives from the tenderer may be required to do a live system demo to the panel. Tenderers should provide a detailed response explaining how they intend to meet the requirements set out in the Specification. Tenderers may be required to demonstrate that they have the facilities, expertise, systems and personnel in place to meet required service standards. Energy Saving Trust reserves the right to reject and/or refrain from considering at its sole discretion any tender where the total price submitted in the response is in excess of 120% of the average of the total price of the two lowest priced tenders. Evaluation Criteria Submitted responses will be evaluated and scored by the panel in accordance with the following evaluation criteria and weightings: Ref.Evaluation CriteriaDescriptionWeightingWord CountATechnical Expertise60%A.1Understanding the requirementPlease describe your companys ability to meet the requirement as detailed in the specification outlined in Section 2 of this ITT.30%750 wordsA.2StaffingPlease provide detail of the experience, qualifications, and job titles/grades of the relevant staff who will be responsible for the delivery of the Contract along with a description of their roles under the requirement. Any CVs attached will not contribute to the total word count.20%500 wordsA.3.1Case Study 1Please provide an example of your Company having fulfilled a similar requirement, demonstrating the steps and considerations involved and evidencing best practice and excellent customer service. 5%400 words per case studyA.3.2Case study 2Please provide another example, possibly a particularly challenging one of your Company having fulfilled a similar requirement, demonstrating the steps and considerations involved and evidencing best practice and excellent customer service in overcoming the challenge(s).5%BCommercial Evaluation30%B.1PricePlease provide a completed pricing schedule (as outlined in Section 3) for delivering the requirement, as well as a rate card for the relevant staff who will work on the Contract. The pricing schedule will be evaluated in accordance with the methodology described at section 1.8 below. 25%N/AB.2Not Used Transparency Please provide a detailed breakdown of the prices in the pricing schedule, making it clear how that price was arrived at and describing any assumptions made. 0%0wordsB.3Value for MoneyPlease demonstrate how your company offers value for money, detailing any discounts offered where applicable.5%200 wordsCSustainability 10%C.1Sustainability Please provide your companys corporate sustainability policy. Responses should comply with 1.13 of this ITT5%500 wordsC.2 Energy PerformancePlease, provide your net zero/emissions reduction plan in the delivery of this contract.5%C.3Please provide your baseline emissions data using Appendix F. (Mandatory)YES/NODCommunity Benefit0%D.1Community Benefit and Corporate Social ResponsibilityEnergy Saving Trust is committed to providing both social and economic benefits to the communities we work alongside in the delivery of the of our work. Please outline how your delivery of the requirement will bring about a community benefit.Optional500 wordsD.2.1Economic and Social Development Delivery 1.Commit to paying employees the National Living Wage. (Mandatory) YES/NO400 wordsD.2.22. Commit to actively participating in community development and engagement eventsOptional D.2.33.Commit employees, where appropriate, to participate in volunteering opportunitiesOptional  Scoring Methodology 1.8.1 Technical, Environmental and Community Benefit Criteria Each evaluator will award a mark for each question between 0 and 10, in accordance with the methodology detailed in the table below: SCORING GUIDANCETechnical responses will be evaluated using the following methodology:ScoreDefinitionDescription9-10ExcellentResponse is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full. In addition, added value is often offered in the response.6-8GoodResponse is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled.3-5SatisfactoryResponse is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack minor details on how the requirement will be fulfilled in certain areas.1-2Poor Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled.0Unacceptable Nil or inadequate response. Fails to demonstrate an ability to meet the requirement.Evaluators can award a score between 0 and 10, which will then be multiplied or divided as appropriate to arrive at the final score for each criteria.  A final Score out of 100 (Technical 60%, Commercial 30%, Environmental 10%, Community Benefit 0%) will then be used to finalise the identification of the preferred Bidder(s) to whom a Contract may be awarded. If a bidder fails to achieve a minimum threshold score of 50% for the overall evaluation, or if a score of zero is awarded to any of the Technical Evaluation Question responses, then this could prohibit effective contract delivery and management such that this may result in the Bidder being removed from further consideration. Question A1 is considered an essential requirement such that if a score of less than 15% is achieved for the response then the Bid Response will be removed from the process and not evaluated further. Questions C.3 is mandatory such that its non-provision could result in rejection of a Bid. Question D.2.1 mandatory such that a lack of commitment will result in rejection of a Bid. 1.8.2 Commercial Criteria Bid prices will be scored by awarding 100% of the Commercial Score to the lowest bid, then using that lowest bid to relatively score the other bids as a percentage of the lowest. Formula: (Lowest price / price being evaluated) x 100 = percentage of price score for that bidder A simple worked example is shown below to demonstrate the concept (the prices are used for example purposes only and are not related to the Services described in this ITT): BidderBidResultA10100% (as it is the lowest bid)B5020% ((10/50) x 100)C10010% ((10/100) x 100) Nominated officers The following are the main contacts at Energy Saving Trust with regard to this Contract and tender: Contract ManagerGaynor NelsonTel: +44 2920 475957gaynor.nelson@est.org.ukProcurement ManagerDavid AngeliniTel: 07786514949david.angelini@est.org.uk Tender Queries All queries should be submitted via the Question-and-Answer function on the Sell2Wales Portal where the question text will be notified to all parties who note an interest in the opportunity through the portal upon publication of the answer. As such, please do not include any unique identifiers that relate to an organisation or an individual within an organisation, in the interest of maintaining the integrity of the procurement process. The deadline for submitting questions will be noon on 8th March 2024. Tender Documentation Tenders must be submitted strictly in accordance with the instructions set out in this invitation to tender, including those set out in this "Introduction". Tenders must be based on the terms, conditions and other requirements set out in the following documents:- this "Introduction"; the document headed "Terms and Conditions" in this invitation to tender; the documented headed "Specification" in this invitation to tender; any other documents forming part of this invitation to tender. Energy Saving Trust may in its absolute discretion reject and/or refrain from considering any tender if: the tender is not submitted in accordance with the instructions set out in this invitation to tender; Energy Saving Trust is unable to obtain a satisfactory financial report on the bidding organisation; without prejudice to the generality of the foregoing, the tenderer makes or purports to make any amendment, variation or qualification to or in respect of any of the terms, conditions or requirements set out in this invitation to tender (including those set out in the documents headed "Terms and Conditions" and "Specification"), except to the extent (if at all) that any such amendment, variation or qualification is expressly permitted in writing by Energy Saving Trust (either in another part of this invitation to tender or in any subsequent document issued by Energy Saving Trust). Tenderers must complete, sign and return with their submission in response to this invitation to tender a "Tender Compliance Form", in the form set out in Appendix D of this invitation to tender, by way of confirmation of their willingness to contract with Energy Saving Trust on the basis envisaged by this section 1.11. Other documentation which must be provided by tenderers is set out in section 1.16 below. Additional documentation in support of the tender may be supplied as long as it is returned at the same time as and in conjunction with the other parts of the tender. All information contained in or provided by Energy Saving Trust in support of this invitation to tender is to be treated as the confidential information of Energy Saving Trust and must be held and used strictly subject to and in accordance with the terms of the confidentiality agreement set out in Appendix C of this invitation to tender. Not Used Sustainability In compliance with legislation and to promote sustainability in our supply chains, Energy Saving Trust will place emphasis on the sustainability credentials of its Consultants, Suppliers and Contractors. Each tenderer is therefore required as part of their tender to provide: Details of their sustainability certifications relating to ISO14001, ISO50001, ISO 9001, ISO 27001, B Corp (large companies). Accreditation by Good Business Charter will be accepted for Small and Medium Enterprises (SMEs). Proof of commencement of (ii) above will be accepted in addition to (iii) below: Where the above is absent, their commitment to corporate sustainability should be declared in a corporate sustainability policy or any other relevant document covering the following environmental, social and governance (ESG) issues: Environmental: this should include: Management of its impact on the environment (land, water, air and biodiversity). Management of the generation of carbon emissions, directly (scopes 1 and 2) and indirectly (scope 3). Circular economy and waste management. Any other relevant environmental aspect. Social: this includes, but not limited to: Data protection. Information security. Protection of human rights. Staff training. Payment of living wage. Staff welfare. Equality, diversity and inclusion (EDI). Health and safety. Modern slavery. Politically exposed persons (PEPs), terrorism and human trafficking. Payment of tax, value added tax (VAT) and pension (where required). Third-party payments. Declaration of conflicts of interest. Stakeholder engagement. Any other social aspect. Governance: this includes: Quality management, including complaints procedure. Anti-bribery, anti-corruption and anti-money laundering (AML). Whistleblowing Leadership diversity. Any other governance aspect. This document should be on the companys letterhead and signed by the Chief Executive Officer (CEO), outlining the organisations commitment to minimising negative environmental impacts and reducing energy consumption when delivering this contract. 1.14 NOT USED 1.15 Freedom of Information Act Pursuant to the Freedom of Information Act 2000 Energy Saving Trust may be required to disclose certain information to third parties and/or the public. Tenderers must notify Energy Saving Trust in writing when submitting their tenders which parts of the tender document are considered to be commercially sensitive. Please note that it is not possible to classify the whole document as non-disclosable. Failure to notify Energy Saving Trust indicates that no commercially sensitive information has been submitted. 1.16 Tender Documentation to be Provided In support of the tender the following documentation is required:- Details of the tenderer's complaints procedure. Not used Completed Award Criteria Questionnaire Completed Schedule of Prices A duly completed and signed Confidentiality Agreement in the form set out in Appendix C of this invitation to tender. A duly completed and signed "Tender Compliance Form" in the form set out in Appendix D of this invitation to tender (see section 1.11 above). A duly completed and signed No Collusion Certificate in the form set out in Appendix E of this invitation to tender. A duly completed and signed Guidance on Calculating Emissions in the form set out in Appendix F of this invitation to tender. Copies of relevant insurance certificates (by way of evidence of compliance with the insurance requirements set out in the document headed "Specification"). Copies of sustainability documents (see 1.13 above). [add any other documents you want the tenderers to supply]A bid may be deemed to be non-compliant if any of the above documentation is missing, incomplete or inaccurate and Energy Saving Trust reserves the right at its sole discretion to reject non-compliant bids. 1.17 Warnings and Disclaimers While the information contained in this ITT has been prepared by Energy Saving Trust in good faith and is believed to be correct at the time of issue. Neither Energy Saving Trust nor its Staff accept any liability in any circumstances for its accuracy, adequacy, or completeness (including but not limited to loss or damage arising as a result of reliance by the Bidder on the information in this ITT or any part of it), nor will any express or implied warranty be given. This exclusion extends to liability howsoever arising in relation to any statement, opinion or conclusion contained in, or any omission from, this ITT (including its appendices) and in respect of any other written or oral communication transmitted (or otherwise made available) to any Bidder. No representations or warranties are made in relation to these statements, opinions, or conclusions. This exclusion does not extend to any fraudulent misrepresentation made by, or on behalf of, Energy Saving Trust. In the event of any inconsistency or conflict between this ITT and any documents previously issued by Energy Saving Trust, this ITT will take precedence over any documents previously issued by Energy Saving Trust in relation to this Procurement. Bidders should not rely on the detailed information contained in this ITT and should carry out their own due diligence checks and verify the accuracy of the detailed information contained in this ITT. If a Bidder considers that any of the Procurement Documents are deficient in any respect, any page or drawing is missing, duplicated or requires clarification, or if any words or figures are indistinct or ambiguous, the Bidder is requested to notify Energy Saving Trust via the clarification process set out in this ITT. Neither the issue of this ITT, nor any of the information presented in it, should be regarded as a commitment or representation on the part of Energy Saving Trust (or any other person), or constitute an inducement or incentive or shall have in any other way persuaded a Bidder to submit a Bid Response or enter into a contractual arrangement. Bidders considering entering into a contractual relationship with Energy Saving Trust should make their own enquiries and investigations of Energy Saving Trusts requirements beforehand. The subject matter of this ITT shall only have contractual effect when and to the extent it is contained in the express terms of an executed contract. Any costs incurred in the creation and the preparation of any Bid Response, in establishing legal entities or otherwise in connection with this Procurement will be the responsibility of the Bidder and will not be borne by Energy Saving Trust, including (but without limitation) if this Procurement is terminated or amended by Energy Saving Trust for any reason. 1.18 Relevant Legislation 1.18.1 Equality Act Energy Saving Trust requires all suppliers delivering services on our behalf, to comply with the Equality Act 2010. 1.18.2 United Kingdom National Living Wage Energy Saving Trust is committed to ensuring that those employed to deliver contracts on their behalf are paid what they need to live rather than just the national minimum wage. Further information on the amounts and rationale can be found at the following link: HYPERLINK "http://The National Minimum Wage in 2023 - GOV.UK (www.gov.uk)"The National Minimum Wage in 2023 - GOV.UK (www.gov.uk) 1.18.3 Employers' Liability Insurance The Employers Liability (Compulsory Insurance) Act 1969 requires employers to have at least 5 million of cover (more depending on the business activity). Employers liability insurance is compulsory because employers are responsible for the health and safety of their employees while at work. 1.18.4 Pensions Under the Pensions Act 2008, every employer in the UK must put certain staff into a workplace pension scheme and contribute towards it. The cost of this obligation must be factored into the pricing submitted as part of this Procurement. 1.18.5 Health and Safety at Work Energy Saving Trust requires all Consultants delivering services on our behalf, to comply with the Health and Safety at Work Act 1974 by producing a written Health and Safety Policy and Risk Assessments. 1.18.6 Freedom of Information Pursuant to the Freedom of Information Act 2000 Energy Saving Trust may be required to disclose certain information to third parties and/or the public. Bidders must notify Energy Saving Trust in writing when submitting their Bid Responses which parts of the Bid Response are considered to be commercially sensitive. Please note that it is not possible to classify the whole document as non-disclosable. Failure to notify Energy Saving Trust indicates that no commercially sensitive information has been submitted. 1.18.7 Data Protection If a contract resulting from this Procurement would involve a Bidder handling any such personal data, a Bidder must comply with the Data Protection Act 2018 requirements. 1.18.8 Social Value The Public Services (Social Value) Act 2012 places a duty on public procurements to improve the economic, social and environmental well-being in communities in England and Wales. 1.19 Organised Crime and Modern Slavery Organised crime is serious crime that is planned, coordinated, and conducted by people working together on a continuous basis where the most common motive is financial gain. It is usually characterised by threats of violence and using bribery and corruption; often implemented using sophisticated technology and negligent professionals. Organised crime includes illegal drugs, firearms, fraud and financial crimes, money laundering, child sexual exploitations, organised immigration and human trafficking, cyber-crime, and organised acquisitive crime. Energy Saving Trust is committed to only working with companies who are not involved in activities categorised above; Bidders will be required to confirm that they are not involved in such activities as part of completing the vetting process and are advised that should such activities be identified after the award of the Contract, regardless of when those activities took place, that Energy Saving Trust will have the right to terminate the Contract with immediate effect without liability and no compensation or other payment will be due or payable to the contractor/Bidder. Please use the following link to ensure that you have a comprehensive understanding of what is covered by this requirement:  HYPERLINK "http://www.nationalcrimeagency.gov.uk/" http://www.nationalcrimeagency.gov.uk/ and the Modern Slavery Act 2015, before confirming that you are not involved in such activities. 1.20 Abnormally Low or High Pricing and Price Manipulation Energy Saving Trust places significant importance on the quality assessment element of this Procurement and accepts that to achieve good quality may impact a Bidders quoted price. Where Energy Saving Trust has concerns regarding sufficiency of price, it reserves the right to seek clarification and, should a Bidders clarification prove insufficiently reassuring, Energy Saving Trust reserves the right to disqualify the Bid as inadequate or incomplete. In contracts where appropriate and sufficient staff resourcing is a significant risk consideration, Energy Saving Trust may require Bidders to explain their prices as part of their Bid (by way of a scored Method Statement Questions) to facilitate the evaluation process. Where this information is not supplied, or the information does not satisfactorily account for the low prices, Energy Saving Trust reserves the right to reject the Bid as abnormally low, insufficient, or incomplete. Where this information is requested as a Technical Question, it will take the place of asking Bidders to explain their prices or costs after submission of their Bid Responses; failure to have provided this will likely lead to the Bid being deemed incomplete. Section 2 Specification Summary of Requirements This specification outlines Energy Saving Trusts requirement. No substitutions or variations to this requirement are acceptable without the express agreement of Energy Saving Trust. 2.1.1 Background and Contract Detail Energy Saving Trust provides a range of advice and support to customers in Wales. As part of these services, we are tendering for a bilingual welfare benefit entitlement check (BEC) provider to ensure customers referred by Energy Saving Trust are receiving the appropriate welfare benefits, and to advise on further entitlements if applicable. We expect the provider will be experienced in delivering welfare benefit advice to customers and anticipate referring approximately 130 to 150 customers to the BEC service per month, but this is subject to fluctuation depending on the number of customers contacting the advice service that meet the criteria for a BEC referral. Customers who will be referred to this service include those who; are not currently receiving welfare benefits have not had a benefit entitlement check for at least six (6) months have an income of below 18,000 per annum may have disabilities and/or health conditions. To deliver these aims, we are tendering to procure the services of a BEC provider who is able to deliver advice in both English and Welsh. The awardee may be based in Wales, or in the wider United Kingdom and operating in Wales. 2.1.2 Role of the Contractor The role of the service provider will include the following: Provide Energy Saving Trust with a weekly outcomes report detailing the outcomes of each BEC, including specific customer savings. Submit an invoice for the monthly report of completed and non-completed referrals as sent by Energy Saving Trust. Record all calls for training and monitoring purposes. Provide access to recorded calls for audit purposes or during any complaint investigation that may occur. Retain recorded calls for a period determined by Energy Saving Trust. 2.1.3 Role of Energy Saving Trust Energy Saving Trust will: Provide the service provider a compiled list of referrals on a weekly basis via a secure file transfer service. Obtain consent to share data with the service provider from all customers. Send a letter confirming the referral to a BEC service to the customer address upon agreement. Pay the service provider after each BEC referral is completed, in line with the service level agreement (SLA) pricing ranges outlined in Section 3.1 below. Energy Saving Trust will not pay for any referrals in which the service provider was unable to contact the customer but will pay for those where the customer requested a call back and were then unreachable. If it is discovered that a customer is eligible to claim a benefit, Energy Saving Trust will recontact the customer to determine if they require further support. In any cases of no contact, we will send the customer a no contact letter. 2.1.4 Delivery milestones MilestoneDeliverable/service statusCompletion dateInitial Contractor MeetingAgree SLAs/scope of service/customer questionnaire template/reporting template and invoicing timelinesThe date is agreed within 2 weeks of contract signing datePreparationFinalise customer questionnaire template/reporting templatewithin 2 weeks of initial meetingWeekly ReportWeekly Outcomes Report - completed/non completed outcomes, with specific customer savings for completed referralsBy Friday 4pm (subject to agreement) and if falls on a bank holiday, next working dayPaymentProduce monthly invoice 10th working day of every monthService Review MeetingQuarterly Service Review MeetingQuarterly, based on contract commencement dateConflict of Interest In the event of any potential or actual conflict of interest coming to the attention of any applicant to this tender at any point in the process, the applicant will fully disclose all details of the conflict to Energy Saving Trust along with any appropriate mitigating measures for its consideration. Energy Saving Trust will infer a commitment to transparency, professionalism and a fully ethical approach to the tender process from the submission of any response to this tender and from the signing of any resultant Contract. Complaints Procedure The Contractor will have in place a Complaints Procedure that will be approved by the Contract Manager, prior to the commencement of the Contract. Quality Control The Contractor is invited to provide evidence of their quality control processes. The contractor is also invited to provide detail and evidence of their commitment to continual service improvement and how they might employ their methods in the delivery of this contract. Contract Management Both Parties will appoint an experienced and proactive Contract Manager who will have overall responsibility for the Contract. Both Parties will ensure that:- (a) the Contractors Contract Manager or his or her duly authorised deputy consults with Energy Saving Trusts Contract Manager and such other personnel as may from time to time be specified by Energy Saving Trust as often as may be reasonably necessary for the proper performance of the Services; and (b) the Contractors Contract Manager or his or her duly authorised deputy informs Energy Saving Trust promptly and in writing of any acts or omissions on the part of Energy Saving Trust or any of its staff which prevent or hinder, or may prevent or hinder, the Contractor from performing its obligations under the Contract. Details of both Parties designated Contract Managers are detailed below: OrganisationNameEmailContact NumberFor Energy Saving TrustGaynor Nelson Gaynor.Nelson@est.org.ukTel: +44 2920 475957For the ContractorMeetings The Account Manager will be required to attend regular meetings with the Contract Manager at a frequency and location to be decided by the Contract Manager. Attendance at such meetings will be at no additional cost. Insurance The Contractor must provide evidence to the Contract Manager prior to the commencement of the Contract of: Professional Indemnity Insurance cover in the sum of 1m in the aggregate. Employers Liability Insurance cover in the sum of 5M covering any one incidence. Public Liability Insurance cover in the sum of 1M covering any one incidence. Such insurance cover to be provided throughout the length of the Contract, the Contract Manager being kept appraised of any changes. Sustainability and Environmental Management The Contractor is required to: Provide evidence of having in place, environmental procedures which mitigate negative environmental impacts. Provide its latest (previous year) carbon emissions data. Where this is not available, the Contractor will be required to provide this data latest, six months after Contract commencement (for contracts with delivery period above six months). Guidance on calculating this is provided in Appendix F of this ITT. If possible, provide an estimate of carbon emissions to be generated in the delivery of this contract. Provide a net zero plan/carbon emissions reduction plan in the delivery of this contract. Provide Good Business Charter accreditation (SMEs) latest, twelve months after Contract commencement (for contracts with delivery period above twelve months). Attend Supplier Day events to collaborate on achieving the net zero emissions target of Energy Saving Trust. The Contractor will actively manage, review and revise their sustainability and environmental strategy in order to maximise the impact its organisation can make. Audits Energy Saving Trust reserves the right to audit the Contractor against the requirements of the Contract. The scope and timing of the audit will be agreed in advance with the Contractor by the Contract Manager. On completion of the audit, the auditor will discuss any findings resulting from the work with the Contractor and agree actions and timetable for rectification and sign-off. Section 3 Schedule of Prices 3.1 Overview of Fees There will be no facility to revise prices other than on the anniversary of the Contract, which for this Contract will be 15 April 2025. Any variations in the prices proposed by the Contractor will only be considered on the basis of variations to the rate of inflation, to this end the Retail Prices Index (all items) published by the Office of National Statistics (www.statistics.gov.uk) for that month will be used as the basis for calculation. S. N. Description of ServiceTendered price1Customers contacted within 5 days and reported back to us within 15 daysper customer2Customers contacted within 10 days and reported back to us within 15 daysper cutomer3Customers contacted within 15 days and reported back to us within 30 daysper customer4Customers contacted within 30 days and reported back to us within 30 daysper customerAll Fees and costs must be described and invoiced in Pounds Sterling (). These submitted rates are deemed to include all costs, insurances, fees, expenses, liabilities, obligations risk and other things necessary for the performance of the Contract. Signed. Date... Print Name... Position in Company For and on behalf of (name of Tenderer) . Address.. E-mail Address Telephone No 3.2 Invoicing The Contract Manager may require the Contractor to supply a full breakdown of expenditure relative to a specific invoice. This may include :- Reports Timesheets Copies of invoices paid by the Contractor Travel expenses Energy Saving Trusts normal terms of payment are 30 days from receipt of correct invoice. We will pay the service provider after each BEC referral is completed, in line with the service level agreement (SLA), pricing ranges outlined in Section 3.1. The service provider will supply Energy Saving Trust with a weekly outcomes report detailing the outcomes of each BEC, including specific customer savings. This information will also be reported to scheme funders. The service will be paid for on a monthly basis, via an invoice from the service provider that is produced from the monthly report of completed and non-completed referrals as sent by Energy Saving Trust. We will not pay for any referrals in which the service provider was unable to contact the customer but will pay for those where the customer requested a call back and were then unreachable. There will be a turnaround time of five (5) to ten (10) working days from the date Energy Saving Trust sends the report to receive an invoice from the third party. 3.3 Payment milestones Payments will be made on submission of accepted invoices on a monthly basis throughout the lifetime of the contract. Section 4 NOT USED Section 5 - Terms and Conditions THIS CONTRACT is made BETWEEN (1) Energy Saving Trust Limited whose registered office is at 30 North Colonnade, London, E14 5GP (the "Energy Saving Trust"); (2) (company registration number ) whose registered office is at (the "Contractor") (each a Party and together the Parties) Whereas (1) Energy Saving Trust wishes to engage the Contractor to provide the Services set out in this Contract, subject to the terms and conditions of this Contract. (2) The Contractor agrees to provide the Services set out in this Contract, subject to the terms and conditions of this Contract. IT IS HEREBY AGREED as follows:- Interpretation In this Contract (as defined below), the following words and expressions shall have the following meanings: "Associate" Applicable Lawany subsidiary or holding company (as those expressions are defined by section 1159 of the Companies Act 2006) of the Contractor or any other subsidiary of any such holding company, together with any other person Controlled by the Contractor; means: any law, statute, regulation, byelaw or subordinate legislation in force from time to time to which a Party is subject; the common law as applicable to the Parties from time to time; any binding court order, judgment or decree; or any applicable direction, policy, rule or order that is binding on a Party and that is made or given by any regulatory body having jurisdiction over a Party or any of that Party's assets, resources or business;" Contract the Terms & Conditions, the Specification and any documents attached (whether as a schedule, an appendix or otherwise) to the Terms & Conditions. In addition, where the Terms & Conditions form part of an invitation to tender issued by Energy Saving Trust and a contract has been created through the acceptance by Energy Saving Trust of a tender submitted by the Contractor in response to that invitation to tender, the Contract shall also comprise other parts of the relevant invitation to tender, the relevant tender submitted by the Contractor and the relevant written acceptance of that tender by Energy Saving Trust;"Commencement Date"the date on which this Contract is to commence which is [insert date];"Confidential Information"all designs, drawings, data, specifications, processes, procedures, Intellectual Property, trade secrets, reports, records, including details of customers, suppliers and similar databases and all other technical, financial, business or other information relating to the Services and/or to Energy Saving Trust and obtained or created by the Contractor at any time, including but not limited to those items (if any) identified in the Specification for these purposes, whether or not such information is reduced to a tangible form or expressly stated to be "confidential"; "Contract Manager"a person appointed by Energy Saving Trust pursuant to Clause 3.7 to liaise with and oversee the work of the Contractor, such expression to include any other person deputising for such appointed person from time to time;"Control"refers to the power of a person to secure directly or indirectly that the affairs of another person are conducted in accordance with the first person's wishes, whether by means of the holding of shares or otherwise, and "Controlled" shall be construed accordingly;"Data" Data Loss Event Data Protection Legislationall data (in eye or machine readable form) supplied by Energy Saving Trust to the Contractor or acquired, created or processed by the Contractor in connection with this Contract, and the print-outs, reports, output and other data resulting from the processing undertaken by the Contractor in connection with this Contract; means any event that results, or may result, in unauthorised access to the EST Personal Data, and / or actual or potential loss and / or destruction of the EST Personal Data in breach of this Agreement, including any breach of the Data Protection Legislation; means any law applicable relating to the processing, privacy and use of personal data, including, without limitation: (i) the Data Protection Act 2018; (ii) the General Data Protection Regulation (EU) 2016/679, and/or any corresponding or equivalent national laws or regulations; (iii) the Privacy and Electronic Communications (EC Directive) Regulations 2003, SI 2003/2426, and / or the Regulation on Privacy and Electronic Communications (EU) 2017/003, and any laws or regulations implementing Directive 95/46/EC (Data Protection Directive) or Directive 2002/581EC; and / or (iv) any judicial or administrative implementation of any of the above, any guidance, guidelines, codes of practice, codes of conduct or approved certification mechanisms issued by the Information Commissioner's Office, or other regulatory or supervisory authority responsible for administering Data Protection Legislation;"Energy Saving Trust Worker" any person who is or was during the period within which the Contractor is or was providing the Services an employee or consultant of Energy Saving Trust and with whom the Contractor has or had personal dealings in the course of providing the Services; "Event of Force Majeure"any cause or causes beyond a party's reasonable control including, but not limited, to act of God, terrorism, war, fire, flood, explosion or civil commotion;"Expiry Date"means the date on which this Contract is to expire which is [insert expiry date];"Fees"the fees for the supply of Services by the Contractor to Energy Saving Trust, as detailed in this Contract or otherwise Mutually Agreed;FOISAmeans the Freedom of Information Scotland Act 2000 and (where applicable) the Freedom of Information (Scotland) Act 2002;"Funder"means any or all of the Department for Business, Energy and Industrial Strategy ("BEIS"), Scottish Ministers and any other government department, executive body or public authority that provides funding to Energy Saving Trust in connection with the subject matter of the Services;"Insurance Requirements"the requirements specified in this Contract, both as to the terms and amount of cover, in relation to the Contractor's insurance;"Intellectual Property"means any and all patents, trade marks, service marks, registered designs, utility models, design rights, copyrights (including but not limited to copyright in computer software), database rights, semiconductor topography rights, inventions, technical information, know-how, business or trade names, goodwill and all other intellectual property and rights of a similar or corresponding nature in any part of the world, whether registered, registerable or not or capable of registration or not and including all applications and the right to apply for any of the foregoing rights and the right to sue for any past infringements of any of the foregoing rights;"Materials"means all items, data and other product of the Services (whether tangible or intangible, in paper, electronic or other form) created or provided by the Contractor in the course of providing the Services, including (but not limited to), copy, artwork, designs, web pages and software;"Mutually Agreed"mutually agreed in writing between authorised representatives of Energy Saving Trust and the Contractor at any time after the date of this Contract (and "Mutual Agreement" shall be construed accordingly);"Nominated Staff"the individual identified in this Contract as being the Contractor's "Account Manager" and any other individuals (if any) specified in this Contract as being Nominated Staff;"Relevant Period" the duration of this Contract, together with a period of 4 (four) weeks after this Contract comes to an end (for whatever reason); "Services"the services to be provided by the Contractor, as detailed in this Contract;"Special Conditions"the provisions (if any) specified as such in the Specification;"Specification"the document attached to the Terms and Conditions and headed "Specification" (whether in a schedule of this name or otherwise), as varied by Mutual Agreement from time to time;"Telephone Numbers"those telephone and electronic mail numbers, PO Box addresses, web-sites and e-mail addresses (if any) to be used by the Contractor, in the provision of the Services, as detailed in the Schedule or otherwise specified by Energy Saving Trust from time to time;"Terms & Conditions"these terms and conditions (including this Clause 1 and all of the following numbered Clauses);"Transfer Regulations"the Transfer of Undertakings (Protection of Employment) Regulations 2006 and any EU directive, regulation or other legislation having like effect. Where the context permits, references in this Contract to the "Contractor" shall be deemed to include the Contractor's employees, agents and sub-contractors and accordingly an obligation in this Contract on the Contractor to do or omit to do a particular thing shall be construed as imposing on the Contractor an obligation to procure compliance with that obligation on the part of its employees, agents and sub-contractors, provided that nothing in this Contract shall give Energy Saving Trust any right of action against such employees, agents or sub-contractors that, but for this Clause 1.2, Energy Saving Trust would not otherwise have had. The headings in this Contract are inserted only for convenience and shall not affect its construction. In this Contract unless the context otherwise requires: where appropriate words denoting a singular number only shall include the plural and vice versa and words denoting a feminine gender shall include the masculine/neuter and vice versa. any reference to any legislation or legislative provision shall be construed as a reference to that legislation or provision as amended, re-enacted or extended at the relevant time.. reference to a person shall be construed as a reference to any person, firm, company, corporation, government, state or agency of a state or any association or partnership (whether or not having separate legal personality) or one or more of the foregoing. any phrase introduced by the terms "include", "including", "particularly", or "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. In the event of any conflict or inconsistency between the different parts of this Contract, the order of priority shall be as follows:- first priority, the Special Conditions (if any); second priority, the Terms & Conditions; third priority, the Specification (other than the Special Conditions, if any); fourth priority, subject to Clause 1.6, any other documents which form part of the Contract. Where the Contract is formed through the acceptance by Energy Saving Trust of a tender submitted by the Contractor in response to an invitation to tender issued by Energy Saving Trust, then unless and to the extent expressly agreed otherwise in writing by Energy Saving Trust, any documents envisaged by Clause 1.5.4 which were issued by Energy Saving Trust (including those which formed part of the relevant invitation to tender) shall take priority over any documents envisaged by Clause 1.5.4 which were issued by the Contractor (including those which formed part of the relevant tender submitted by the Contractor). Commencement and Duration Subject to early termination of this Contract in accordance with other provisions of this Contract (including Clauses 4 (where used), 5, 14 and 17 below), the Contractor shall provide Services to Energy Saving Trust from the Commencement Date until the Expiry Date. The Services - General Obligations The Contractor shall provide the Services in the manner and at the times described in the Specification and shall comply in all respects with any services levels or performance milestones applicable to the Services as set out in the Specification or otherwise Mutually Agreed. Where any dates or times are specified for the provision of the Services time is of the essence. The Contractor shall provide the Services and carry out any other obligations under this Contract with all reasonable care, skill and diligence and shall at all times during the continuance of this Contract:- comply with good industry practice and all applicable laws and regulations; act in good faith and in accordance with the reasonable interests of Energy Saving Trust; obey all lawful and reasonable directions given by Energy Saving Trust from time to time. The Contractor shall provide the Services at such locations as shall be nominated by Energy Saving Trust from time to time and shall procure that the Contractor's employees, agents or sub-contractors, whilst providing the Services at such locations, comply with such health and safety and other procedures and policies as may be notified to it from time to time by Energy Saving Trust. The Contractor shall be deemed to have satisfied itself as regards the nature and extent of the Services, the supply of and conditions affecting labour and the equipment necessary for the performance of the Services, and shall provide and maintain an organisation having the necessary facilities and resources to undertake the Services. The Contractor shall:- without prejudice to the generality of Clause 3.4 above provide, at all times, the number of staff required to fulfil its obligations under the Contract and shall ensure that all such staff have appropriate qualifications, experience and competence and are in all respects acceptable to Energy Saving Trust; take all reasonable steps to avoid changes of staff assigned to and accepted for the work under the Contract; give at least one months written notice of proposals to change Nominated Staff and ensure that such changes are not made without the prior approval of Energy Saving Trust. For these purposes, Energy Saving Trust reserves the right to interview any individual which the Contractor proposes to appoint in place of any Nominated Staff identified in the Contract, but shall not unreasonably withhold or delay its approval to any such appointment;. immediately remove any member of its staff from the provision of the Services, and provide a suitable replacement, where Energy Saving Trust reasonably considers that the individual in question does not meet the requirements of this Contract and/or has been guilty of any kind of misconduct or inappropriate behaviour. Unless otherwise stated in the Specification or Mutually Agreed, the Contractor shall supply at its own cost any equipment or other items required in the course of providing the Services. Insofar as Energy Saving Trust does provide the Contractor from time to time in connection with the Services with any property (of whatever kind, whether equipment, software, paper materials or any other items) which is owned or rented by or licensed to Energy Saving Trust: the Contractor shall only use such property for the purposes of providing the Services and in accordance with any instructions for use and/or any hire or licence terms made known to the Contractor by Energy Saving Trust; such property shall remain the property of Energy Saving Trust (as between Energy Saving Trust and the Contractor) and the Contractor shall not sell, assign, mortgage, hire or part with possession of that property or otherwise do or permit or cause to be done anything which might prejudicially affect Energy Saving Trust's rights to such property; the Contractor shall keep such property safe and secure and, if requested to do so by Energy Saving Trust at any time, return it immediately to Energy Saving Trust. Energy Saving Trust may from time to time designate a "Contract Manager" to be responsible for liaising with and overseeing the work carried out by the Contractor under the Contract, in which case:- the Contract Manager shall be the Contractor's first point of contact with Energy Saving Trust on all issues connected with the Services; the Contractor shall ensure that the Contract Manager is advised of all meetings between the Contractor and Energy Saving Trust in connection with the Services. The Contractor shall be responsible for monitoring its performance of the Contract (including the performance of any sub-contractors) and shall notify Energy Saving Trust immediately and provide full particulars if there is any risk that any requirements of the Contract may not be met. Where progress reports are required by Energy Saving Trust under the Contract, the Contractor shall render those reports at such time and in such form as may be specified by Energy Saving Trust from time to time. The Contractor shall keep detailed records of all things done by it in relation to the provision of the Services (including, but not limited to, proper accounts, records and vouchers for all expenditure referable to the Services) and shall:- permit Energy Saving Trust by its respective agents or auditors to examine such records where and upon such reasonable notice as Energy Saving Trust may require, and provide copies of all such materials upon request; provide such explanations as Energy Saving Trust or its agents or auditors may request in connection with such records; keep all such records available for at least two years following termination of the Contract. If required to do so by Energy Saving Trust, the Contractor shall have in place a formal complaints procedure in terms approved by Energy Saving Trust and (without prejudice to the generality of its obligations under Clause 3.9) shall provide Energy Saving Trust with a monthly report, at such times and in such form as may be specified by Energy Saving Trust, summarising any complaints received by the Contractor. The Contractor shall permit representatives of Energy Saving Trust to inspect and examine the provision of the Services by the Contractor. Where relevant Energy Saving Trust shall subscribe for any Telephone Numbers but the Contractor shall be responsible for all rental and other charges in connection with such numbers and shall pay all accounts for the same promptly and shall fully and effectively indemnify Energy Saving Trust for all charges arising in respect of the Telephone Numbers. The Contractor shall conform in every material respect to Energy Saving Trust's: equal opportunities and valuing diversity policies (as attached to this Contract or, if not so attached, as made available by Energy Saving Trust on request) and shall not, in any dealings with its own employees or prospective employees or with any other person in connection with this Contract, discriminate on the grounds of age, disability, sex, sexual orientation, colour, race, ethnic or national origin or religion; sustainability policy (as attached to this Contract or, if not so attached, as made available by Energy Saving Trust on request) The Contractor shall not solicit or accept any gratuity, tip, reward, collection or other form of money taking, or make any charge for any part of the Services, save for the Fees payable by Energy Saving Trust and any other sums expressly approved by Energy Saving Trust in writing. The Contractor warrants and represents to Energy Saving Trust that it is an independent Contractor and as such shall be responsible for making appropriate PAYE deductions for tax and national insurance contributions from the remuneration it pays its staff. Nothing in the Contract shall be construed as creating a partnership or a relationship of employer and employee or principal and agent between Energy Saving Trust and the Contractor and/or (where applicable) between Energy Saving Trust and the Key Individual. The Contractor shall have no authority to incur any expenditure or enter into any contracts in the name of Energy Saving Trust. The Contractor shall: (without prejudice to the generality of Clause 3.4) ensure that it has all IT facilities necessary to perform its obligations under this Contract, including appropriate back-up, security and virus-checking procedures in place for such facilities; take all reasonable precautions not to introduce any computer virus or other contaminant into any of Energy Saving Trust's IT systems; (without prejudice to the generality of Clause 3.19.2) check all Materials which are to be provided to Energy Saving Trust in electronic form with the latest commercially available virus-checking software prior to delivery to Energy Saving Trust; have in place for the duration of this Contract such disaster recovery arrangements as are detailed in the Specification or otherwise Mutually Agreed or (in the absence of any such agreed arrangements) such disaster recovery arrangements as would be consistent with good industry practice; provide Energy Saving Trust on request with details of the disaster recovery arrangements it has in place pursuant to Clause 3.19.4, regularly test and update those arrangements and implement them without delay on the occurrence of any event contemplated by them. During the Relevant Period, the Contractor shall not, and shall ensure that its Associates do not, in whatever capacity (whether on his or their own respective accounts or for or in conjunction with another person) directly or indirectly and without the express prior written consent of Energy Saving Trust (such consent not to be unreasonably withheld): offer to engage or engage any Energy Saving Trust Worker (on whatever basis, whether as an employee, self-employed contractor or otherwise, whether directly or through a limited company controlled by or otherwise associated with the individual in question, and whether or not the individual in question would be committing any breach of his contract with Energy Saving Trust by accepting such an engagement); and/or solicit or seek to entice away from Energy Saving Trust any Energy Saving Trust Worker; and/or otherwise interfere or seek to interfere with the relationship between Energy Saving Trust and any Energy Saving Trust Worker. Warranties in relation to Materials The Contractor warrants and undertakes to Energy Saving Trust that any and all Materials will:- be delivered in the exact quantities required by Energy Saving Trust, as stated in the Specification or otherwise Mutually Agreed; be of satisfactory quality and fit for any purpose made known by Energy Saving Trust or reasonably to be inferred from the circumstances relating to the Contract; be free from defects in design, materials and workmanship; correspond with the requirements set out or referred to in the Specification and with any draft, proof or test versions approved by Energy Saving Trust under Clause 6 below; comply with all applicable statutory requirements and regulations relating to Materials of this type; be free from all liens, encumbrances and other third party rights; (subject to Clause 4.1.4) be compatible with any software, hardware, equipment, system, infrastructure or other thing in the possession of and/or used by Energy Saving Trust to which such Materials are to be connected or with which they are otherwise to interface or be used. Without prejudice to any other remedy that Energy Saving Trust may have, if any Materials are not supplied in accordance with the Contract, then Energy Saving Trust shall be entitled at its discretion: to require the Contractor (at the Contractor's expense) to repair or rectify the defective Materials within 7 days or other such time-scale as Energy Saving Trust reasonably requires; to require the Contractor (at the Contractor's expense) to supply replacement Materials in accordance with the Contract within 7 days or such other time-scale as Energy Saving Trust reasonably requires; or at Energy Saving Trust's sole option, and whether or not Energy Saving Trust has previously required the Contractor to supply any replacement Materials, to terminate the Contract, either as a whole or as to the supply of the Materials in question only, and require the immediate repayment of any part of the Fees that have already been paid in respect of those Materials. Approvals Where required to do so by Energy Saving Trust, the Contractor shall submit to Energy Saving Trust on or by the dates referred to in the Specification, or (where no such dates are referred to in Schedule 1) as and when reasonably specified by Energy Saving Trust, drafts, proofs or test versions of particular Materials for approval prior to the full production of such Materials. In relation to any draft, proof or test Materials submitted to Energy Saving Trust pursuant to Clause 6.1:- Energy Saving Trust shall be entitled to reject any such drafts, proofs or test versions that do not comply with the requirements set out or referred to in the Specification or which would (if delivered in a final form) otherwise be in breach of any warranties in this Contract; the Contractor shall as soon as practicable make such alterations as shall be necessary for the Materials in question to comply with the Specification and the other terms of this Contract and shall re-submit the drafts, proofs or test versions to Energy Saving Trust for approval. The provisions of Clauses 5.1 and 5.2 shall apply until such time as Energy Saving Trust has expressly approved the draft, proof or test Materials in question. For the avoidance of doubt:- the Contractor shall not be entitled to charge any additional Fees for work involved in rectifying defects pursuant to Clauses 5.2.2 above; and to the extent that the process of rectifying such defects and re-submitting Materials to Energy Saving Trust for approval causes or contributes to any delay in the provision of the Services (including the achievement of any performance milestone), nothing in this Clause shall relieve the Contractor of any liability that it may have in respect of such delay under the other provisions of this Contract. Fees and Payment Energy Saving Trust shall pay to the Contractor the Fees set out in the Contract against compliance to Energy Saving Trust's satisfaction with the obligations set out in this Contract (including, but not limited to, achievement of any service levels or performance milestones set out in the Specification). Unless otherwise stated in the Specification or Mutually Agreed, the Fees shall be valid for the entire period of this Contract and are exclusive of VAT but inclusive of all other costs including costs of equipment and other items, travelling and subsistence as and when necessary and all other costs and expenses that the Contractor may incur in connection with the provision of the Services. The Contractor shall provide satisfactory evidence of expenditure of any expenses prior to any reimbursement. The Contractor shall be entitled to raise its invoices for the Fees and any allowable expenses necessarily and reasonably incurred in connection with the provision of the Services on the dates set out in the Specification and, in the absence of any such dates, within 14 days after the end of each calendar month in respect of the Services provided to Energy Saving Trust's satisfaction in that month; Subject to Clauses 6.1 and 6.7, all payments shall be made by Energy Saving Trust:- within 30 days following the receipt by Energy Saving Trust of the Contractors invoice, together with such other supporting documentation as Energy Saving Trust may reasonably require; by a cheque or bank transfer to the account of the Contractor at a bank to be nominated in writing by the Contractor. Payment by Energy Saving Trust shall be without prejudice to any claims or rights which Energy Saving Trust may have against the Contractor and shall not constitute any admission by Energy Saving Trust as to the performance by the Contractor of its obligations under this Contract. Prior to making any such payment Energy Saving Trust shall be entitled to:- make such deductions or deferments as Energy Saving Trust reasonably thinks fit in respect of any Services that the Contractor has failed to provide in accordance with this Contract or in respect of any other claims against the Contractor; unless remedied by the Contractor within 7 working days of Energy Saving Trust advising the Contractor of such failings. without prejudice to the generality of Clause 6.7.1, to reduce the amount of any such payment by the amount of any service credit to which Energy Saving Trust may have become entitled in accordance with any procedures to this effect set out in the Specification or otherwise Mutually Agreed. If any sums owing by Energy Saving Trust under this Clause 6 have not been paid by the due date for payment, the Contractor shall be entitled to charge interest on the amount outstanding from time to time at the rate of 2% above the base rate for the time being of Barclays Bank Plc. Variation of Requirement and/or Contract Energy Saving Trust shall have the right on notifying the Contractor to vary the Services at any time without the Contractor's consent, subject to the variation not amounting to a material change in the scope of this Contract. Where it becomes necessary as a result of a variation under Clause 7.1 to make a fair and reasonable adjustment to the Fees, the same shall be made as soon as practicable by agreement between Energy Saving Trust and the Contractor. Suspension of the Services Energy Saving Trust reserves the right to require the Contractor to suspend all activity on the Contract for such period, up to a maximum of 60 days, as may be specified by Energy Saving Trust in the case of any event which in the reasonable opinion of Energy Saving Trust would make it temporarily inappropriate to continue the Services, including (but not limited to) any circumstances in which Energy Saving Trust reasonably considers that the Contractor's performance under this Contract is deficient and wishes to conduct an investigation into such performance. During any period of suspension under Clause 8.1 above, Energy Saving Trust shall be entitled at its discretion temporarily to engage another person to perform the Services or part of them in substitution for the Contractor, in which event the Contractor shall co-operate fully with such person and provide such person and Energy Saving Trust with all assistance reasonably required to limit disruption to the Services so far as reasonably practicable. The suspension of activity under Clause 8.1 shall be treated as a variation to the Services under Clause 8 and, subject always to Clause 7, Energy Saving Trust will pay valid costs incurred by the Contractor up to the time of such suspension but accepts no liability in respect of any expenditure or commitment incurred during the period of the suspension except as otherwise Mutually Agreed. Re-Tendering and Handover In the event that a different organisation is required to take on the Services at the expiry or termination of the Contract, the Contractor shall co-operate in arrangements for the transfer to reduce to a minimum any interruption in the Services. In the period of twelve months leading up to the Expiry Date or any earlier date on which this Contract is to terminate: within 21 days of being so requested by Energy Saving Trust, the Contractor shall (free of charge to Energy Saving Trust) provide, and thereafter keep updated, all the information reasonably requested by Energy Saving Trust to assist Energy Saving Trust to issue tender documents for the future provision of the Services, including such anonymous information in respect of the personnel employed or engaged by the Contractor or any of its sub-contractors in the provision of the Services as Energy Saving Trust may reasonably request for the purposes of assessing and informing any prospective tenderer about the potential application and impact of the Transfer Regulations on any transfer of the provision of the Services; the Contractor shall ensure that all such information is accurate and complete in all respects; Energy Saving Trust shall take all reasonable precautions to ensure that the information so provided is given only to service providers who have qualified to tender for the future provision of the Services; Energy Saving Trust shall request that such service providers treat such information in confidence, that they only disclose such information to those staff who need to be involved in preparing the response to the invitation to tender and that they will not use it for any other purpose; the Contractor shall co-operate in all other ways reasonably requested by Energy Saving Trust. At the time of the handover of the Services: the Contractor shall co-operate fully with Energy Saving Trust in order to achieve an effective transfer without disruption to the provision of the Services; without charge, the Contractor shall allow Energy Saving Trust or any party nominated by Energy Saving Trust full access to all documents, reports, summaries and any other information necessary for the transfer; without charge, the Contractor shall transfer to Energy Saving Trust, or any party nominated by Energy Saving Trust, all computerised filing, recordings, documentation, plans and drawings held on software and utilised in the provision of the Services, such transfer to be made in a fully indexed and catalogued disk format to operate on a proprietary software package available to Energy Saving Trust. Intellectual Property Rights and Confidentiality Subject to Clause 10.2, the Materials and all Intellectual Property conceived or made by the Contractor in the course of providing the Services including but not limited to all Intellectual Property of whatever nature subsisting in or in relation to any Materials whether now known or in the future created shall belong to Energy Saving Trust, and the Contractor with full title guarantee hereby assigns and agrees to assign to Energy Saving Trust absolutely (including by way of present assignment of future copyright and database rights) all such Intellectual Property. Unless otherwise agreed in writing:- any Intellectual Property which subsists in or in relation to any Materials but which existed before the date of this Contract shall, as between the Parties, remain the property of the Contractor; the Contractor shall grant to Energy Saving Trust in respect of any such pre-existing Intellectual Property a non-exclusive, perpetual, transferable, royalty free licence (including the right to grant sub-licences) to use copy, modify, adapt, publish and create derivative works from such Intellectual Property and to do such other things as may be necessary to ensure that Energy Saving Trust and any person authorised by Energy Saving Trust has the right to use the relevant Materials (in relation to which such Intellectual Property subsists) for such purposes as Energy Saving Trust may think fit from time to time. The Contractor shall ensure that: the provision of the Services and the use of any Materials (whether by Energy Saving Trust or any other person) for the purposes contemplated by this Contract (being, unless otherwise agreed in writing in respect of particular Materials, all such purposes as Energy Saving Trust may think fit from time to time) does not infringe the rights (including Intellectual Property) of any third party; the Materials do not contain anything that is libellous, defamatory or indecent or which would otherwise infringe the statutory or common law rights of any third parties; the Contractor does not do anything that may threaten or endanger any Intellectual Property subsisting in the Materials or otherwise owned by Energy Saving Trust. Whenever requested to do so by Energy Saving Trust the Contractor shall deliver-up to Energy Saving Trust any Materials specified by Energy Saving Trust and shall do any and all things and execute (or procure the execution of) any and all applications, assignments or other instruments which Energy Saving Trust shall deem necessary to give effect to the provisions of this Clause 10. The Contractor agrees:- to safeguard and keep the Confidential Information secret and confidential and shall not at any time for any reason whatsoever disclose any such information or permit any such information to be disclosed to any third party, except to those of the Contractor's employees, agents, sub-contractors or professional advisors who have a need to see such information for the purposes of the Contractor performing its obligations under this Contract ; to procure that any of its employees, agents, sub-contractors or professional advisors (including employees of those sub-contractors or advisors) who have access to any Confidential Information enter into a suitable confidentiality agreement in a form approved by Energy Saving Trust or, insofar as this is not reasonably practicable, ensure that such persons are made aware of and comply in respect of that information with confidentiality obligations equivalent to those imposed by this Contract; not use or permit to be used any Confidential Information otherwise than for the purposes of providing the Services not at any time to remove from Energy Saving Trust's premises any Confidential Information (or copies thereof) except where Energy Saving Trust has given written consent for particular information or documents to be taken or worked on off site, specifying conditions for its return. The provisions of Clauses 10.5.1 to Clause 10.5.4 shall not apply to any Confidential Information to the extent that it: is or becomes public available otherwise than by breach by the Contractor of this Contract or any other obligation of confidentiality; is required to be disclosed by law to a proper authority, provided that Energy Saving Trust is given prior notification of the intended disclosure. The obligations contained in of this Clause 10 shall continue to apply after the expiry or termination of the Contract. Security and Data Protection All Data shall belong (as between Energy Saving Trust and the Contractor) to Energy Saving Trust. The Contractor shall only use Data in connection with the provision of the Services and shall comply at all times with any directions or guidelines given or issued by Energy Saving Trust from time to time in relation to the processing of Data. The Contractor shall at all times comply with and shall not do or omit to do anything that might put Energy Saving Trust in breach of the General Data Protection Regulation and any other applicable data protection legislation in force from time to time. The For the purposes of the Data Protection Legislation, Energy Saving Trust and the Supplier agree that Energy Saving Trust shall be the Controller and the Supplier shall be the Processor of any Personal Data Processed by the Supplier of which Energy Saving Trust is the Controller ("EST Personal Data") pursuant to this Agreement. Energy Saving Trust has defined that the following categories of EST Personal Data will be collected and processed by the Supplier under this Agreement: [INSERT TYPES OF DATA TO BE PROCESSED BY THE SUPPLIER] name and title; professional, commercial or business addresses; date of birth; telephone number; professional, commercial or business e-mail address; and Sensitive Personal Data and Special Categories Personal Data (information about race and ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sexuality). Energy Saving Trust has defined the following Data Subject categories from who the EST Personal Data as defined in Clause 11.4 will be collected and processed by the Supplier under this Agreement: [INSERT CATEGORIES OF DATA SUBJECT E.G. CUSTOMERS]; [INSERT]. During the Term, as Processor, the Supplier undertakes: to Process the EST Personal Data strictly in accordance with this Agreement, Energy Saving Trust's instructions from time to time and the Data Protection Legislation and notify Energy Saving Trust immediately if it considers that any of Energy Saving Trust's instructions infringe the Data Protection Legislation; if Applicable Law requires the Supplier to Process the EST Personal Data other than in accordance with Energy Saving Trust's instructions, to notify Energy Saving Trust of any such requirement before Processing the EST Personal Data (unless Applicable Law prohibits such information on important grounds of public interest); to put in place appropriate technical and organisational measures to ensure appropriate security of the EST Personal Data and safeguard against any unauthorised and unlawful Processing of, and against accidental loss or destruction of, or damage to, the EST Personal Data, all to the reasonable satisfaction of Energy Saving Trust. Such measures shall include, but are not limited to: appropriate measures to ensure the ongoing confidentiality, integrity, availability and resilience of the Supplier's systems and services; appropriate measures to restore the availability and access to the EST Personal Data in a timely manner in the event of a physical or technical incident; and a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the EST Personal Data; document its implementation of technical and organisational measures in accordance with the requirements of the Data Protection Legislation and Clause 11.7.3; to notify Energy Saving Trust immediately (and in any event within two hours) of any breach of the security measures required to be put in place by the Supplier pursuant to Clause 11.7.3, a Data Loss Event and / or any breach of the Data Protection Legislation by the Supplier, its sub-processors or sub-contractors or employees. In the event that any EST Personal Data is lost, stolen or subjected to unauthorised access or becomes damaged, corrupted, destroyed or unusable, the Supplier shall restore such EST Personal Data promptly at its own expense; maintain records of all activities carried out by the Supplier in relation to the EST Personal Data. Such records shall be in the form prescribed and contain the information described in the Data Protection Legislation; not to disclose or allow access to the EST Personal Data to any Data Subject or third party other than at the explicit request of Energy Saving Trust or as may be specifically provided for in this Agreement; not engage any sub-processors or sub-contractors to perform the obligations imposed on the Supplier under this Agreement without the prior written approval of Energy Saving Trust and, where Energy Saving Trust's prior written approval is given, ensure that such sub-processors or sub-contractors are subject to written contractual obligations concerning the EST Personal Data which are no less onerous than those imposed on the Supplier under this Agreement, such written contract to be entered into before any EST Personal Data is passed to the sub-processor or sub-contractor; that any of its employees who will have access to the EST Personal Data have undergone data protection training and are aware of their obligations under the Data Protection Legislation, including but not limited to, a duty of confidentiality in respect of the EST Personal Data; to assist Energy Saving Trust with all requests which may be received from Data Subjects in relation to the EST Personal Data under the Data Protection Legislation and to notify Energy Saving Trust of any such request within two working days of receipt; to provide Energy Saving Trust with such information as Energy Saving Trust may require to satisfy itself that the Supplier is complying with its obligations under the Data Protection Legislation, including contributing to audits and inspections conducted by Energy Saving Trust or a third party appointed by Energy Saving Trust under Clause 11.10; to notify Energy Saving Trust immediately (and in any event within two hours) if it receives a complaint, notice or any other communication concerning the Supplier's Processing of the EST Personal Data; to assist Energy Saving Trust with any notifications to the Information Commissioner's Office or Data Subjects where required under the Data Protection Legislation; to provide Energy Saving Trust with such assistance as Energy Saving Trust reasonably requires in relation to the carrying out of a Data Protection Impact Assessment relating to the Processing of the EST Personal Data, including where Energy Saving Trust engages in a consultation with the Information Commissioner's Office in relation to the Processing of the EST Personal Data; to restrict any Processing, return or delete the EST Personal Data immediately as directed by Energy Saving Trust; to indemnify and keep indemnified Energy Saving Trust fully on demand against all losses arising from any breach by the Supplier or any sub-processors or third parties engaged by the Supplier, of this Clause 11 and/or as a result of any claim made or brought by an individual or other legal person in respect of any loss, damage or distress caused to them as a result of the Supplier's unauthorised Processing, unlawful Processing, destruction of and/or damage to any EST Personal Data Processed by the Supplier, any sub-processors or sub-contractors or third parties engaged by the Supplier. Subject to Clause 11.9, on the expiry of the Term or earlier termination of this Agreement (howsoever caused), the Supplier will immediately: cease Processing the EST Personal Data; and at Energy Saving Trust's option and at the Supplier's sole cost and expense, either: (i) return to Energy Saving Trust; or (ii) delete, all the EST Personal Data wherever and in whatever manner it is held or stored, unless Applicable Law prevents the Supplier from returning or destroying all or part of the EST Personal Data. If and to the extent that the Supplier is obliged to retain any EST Personal Data as a result of the Supplier being deemed to be a Controller of that EST Personal Data and/or to comply with Applicable Law, the following provisions will apply: the Supplier may retain and not return or delete such EST Personal Data, only to the extent and only for as long as is legally necessary to hold such EST Personal Data in its capacity as Controller of that EST Personal Data and/or to comply with Applicable Law; and the Supplier will, following expiry or earlier termination of this Agreement, be a Controller in relation to such EST Personal Data retained by the Supplier. Energy Saving Trust is entitled to appoint an auditor (whether internal or independent), to inspect the Supplier's compliance with this Agreement and the Data Protection Legislation at any time during the Term provided that Energy Saving Trust ensures that any such auditor: (i) has, in the view of Energy Saving Trust, the necessary professional qualifications to conduct such an audit; and (ii) is bound by a duty of confidentiality in relation to the EST Personal Data. For the purposes of this Clause 11, the terms "Controller", "Data Controller", "Data Processor", "Data Protection Impact Assessment", "Data Subject", "Information Commissioner's Office", "Personal Data", "Process" (including any derivatives thereof), "Processor", "Sensitive Personal Data", and "Special Categories of Personal Data" shall each have the same meaning as defined in the Data Protection Legislation. Obligations of Energy Saving Trust Throughout the period of this Contract Energy Saving Trust shall:- afford the Contractor such access to Energy Saving Trusts information records and other material relevant to the provision of the Services as the Contractor may reasonably require, provided always that Energy Saving Trust shall be obliged to afford such access only during its normal business hours and strictly subject to the confidentiality provisions contained in Clause 10 above; and make available appropriate personnel (including at Energy Saving Trust's discretion a Contract Manager) to liaise with and, where appropriate, provide instructions to the Contractor. Termination Energy Saving Trust shall have the right to terminate this Contract at any time on not less than 30 days notice to the Contractor, in which case Energy Saving Trust shall pay to the Contractor the Fees due to the Contractor in respect of Services properly provided up until the date of termination and Energy Saving Trust will have no further liability to the Contractor in the event of such termination. Energy Saving Trust shall have the right to terminate this Contract with immediate effect by notice in writing to the Contractor at any time and to recover from the Contractor any loss resulting from such termination if any one or more of the following events occurs or occurred prior to the date of this Contract : the Contractor commits any material breach of any of its duties and obligations under this Contract (including, but not limited to, any failure to adhere to any performance milestones set out in this Contract or any agreed timetable for works) and such breach, where capable of remedy, has not been remedied with 30 days (or such other, shorter period as Energy Saving Trust reasonably considers appropriate in all the circumstances) of the Contractor being given written notice requiring it to be so remedied; the Contractor conducts itself in a manner which in Energy Saving Trusts reasonable opinion has brought or is likely to bring Energy Saving Trust into disrepute; the Contractor or any person employed by the Contractor or acting on its behalf (whether with or without the knowledge of the Contractor) shall have offered or given or agreed to give to any person any gift or consideration of any kind as inducement or reward for doing or forbearing to do or for having done or forborne to do any act or thing in relation to this Contract or any other contract with Energy Saving Trust. the Contractor or any person employed by or acting on its behalf shall have committed any offence under the Bribery Act 2010. In the event that Energy Saving Trusts contract with one its Funders is amended or terminated by the Funder, Energy Saving Trust shall be entitled to amend or terminate this Contract by notice to amend or expire on the same date as that on which the contract with the Funder in question is amended or comes to an end, in which case:- where the Funder in question terminated Energy Saving Trusts contract for breach by Energy Saving Trust arising out of a breach by the Contractor of this Contract, Energy Saving Trust shall be entitled (without prejudice to any other remedy it may have) to recover from the Contractor any and all losses suffered by Energy Saving Trust as a result of or in connection with such breach, including losses arising out of the termination of Energy Saving Trusts contract with the Funder and the consequential termination of this Contract; where Clause 13.3.1 above does not apply, Energy Saving Trust shall make such payments to the Contractor as would be required on a termination pursuant to Clause 13.1 above. The Contractor shall have the right to terminate this Contract with immediate effect by notice in writing to Energy Saving Trust if Energy Saving Trust commits a material breach of this Contract and fails to remedy that breach within 30 days after being given written notice by the Contractor requiring it to be remedied. Either Energy Saving Trust or the Contractor may terminate this Contract with immediate effect by notice in writing to the other at any time if any one or more of the following events occurs in relation to the other Party (that is to say, to the party not giving notice of termination) or has occurred in relation to the other Party prior to the date of this Contract and is continuing:- in the case of termination by Energy Saving Trust only, the Contractor (being an individual) is made bankrupt or (being a partnership) suffers one of its partners to be made bankrupt or becomes the subject of winding-up proceedings; the other Party enters into administration or into compulsory or voluntary liquidation (other than for the purpose of effecting a solvent reconstruction or amalgamation in such manner that the body resulting from such reconstruction or amalgamation if a different legal entity shall agree to be bound by and assume the obligations of the relevant party under this Contract); the other Party makes any voluntary arrangement with its creditors; a security holder takes possession of, or a receiver or administrative receiver is appointed over, all or a material part of the other Party's assets; in the case of termination by Energy Saving Trust only, the Contractor ceases for any reason to carry on business or takes or suffers any other action which in the reasonable opinion of Energy Saving Trust means that the Contractor may be unable to pay its debts. in the case of termination by Energy Saving Trust only, the Contractor undergoes a change of Control. On termination or expiry of this Contract (for whatever reason) the Contractor shall deliver up to Energy Saving Trust (or if Energy Saving Trust so directs shall destroy or delete) any and all documents, data and other items which belong to Energy Saving Trust and/or constitute or contain any Confidential Information. The termination or expiry of this Contract shall be without prejudice to any other rights or remedies a party may be entitled to under this Contract or at law and shall not affect any accrued rights or liabilities of either party nor the coming into or continuance in force of any provision of this Contract which is expressly or by implication intended to come into or continue in force on or after such termination or expiry and in particular (but without limitation) the following Clauses shall continue in full force and effect:- Clause 10 (intellectual property rights and confidentiality); Clause 14 (transfer of employees); Clause 15 (responsibilities and insurance). Transfer of Employees In this Clause 14:- the expression "Employee" shall mean any former, existing or future employee of the Contractor or any Associate or sub-contractor of the Contractor and shall include an employee representative or trade union representative of any such person; the expression "Relevant Date" shall mean the date of expiry or termination of this Contract (in whole or in part); the expression "New Contractor" shall mean any third party that takes over the whole or part of the provision of the Services following any expiry or termination of this Contract. If on the Relevant Date a transfer of employment occurs to which the Transfer Regulations apply, the Contractor shall indemnify Energy Saving Trust and any New Contractor against any liability arising (whether directly or indirectly under an indemnity given by Energy Saving Trust to the New Contractor) from any claim by an Employee in connection with employment or termination of employment (whether by the Contractor, Energy Saving Trust or any New Contractor). Such indemnity shall include (but not be limited to) liability for any wrongful and/or unfair dismissal claims, any failure to employ the Employee, any redundancy payments and (on a full indemnity basis) any legal costs and disbursements incurred by Energy Saving Trust and the New Contractor. Without prejudice to Clause 14.2, the Contractor shall give Energy Saving Trust and the New Contractor any assistance which it may reasonably request from time to time to contest any claim made by any Employee who contends that his or her employment and/or rights arising from it has transferred to Energy Saving Trust or the New Contractor under the Transfer Regulations. For the avoidance of doubt, the parties intend that Clause 14.1 to 14.3 above may be enforced by any New Contractor pursuant to s1(1)(a) of the Contracts (Rights of Third Parties) Act 1999, provided that any provision in this Contract may nonetheless be varied, amended or modified, or this Contract may be suspended, cancelled or terminated by either party to it in accordance with its terms or otherwise by agreement in writing between those parties, or this Contract may be rescinded, in each case without the consent of any New Contractor. Liabilities and Insurance The Contractor:- acknowledges that Energy Saving Trust has entered into this Contract in reliance on the statements and representations made by or on behalf of the Contractor in the period leading up to the date of this Contract; warrants and undertakes that all such pre-contractual statements and representations are true, accurate and complete as at the date of this Contract. Subject always to 15.5, the Contractor shall indemnify and keep indemnified Energy Saving Trust from and against all costs, expenses, (including legal costs), claims, damages, demands, and other liabilities suffered or incurred by Energy Saving Trust in connection with any claim from any third party (including, but not limited to, any employee or sub-contractor of Energy Saving Trust, or employee of such sub-contractor) that:- arises out of any negligence, breach of statutory duty, breach of this Contract or other wrongful act or omission on the part of the Contractor or any of its employees, agents or sub-contractors; and/or relates to any infringement or alleged infringement by Energy Saving Trust of that third party's Intellectual Property rights by reason of Energy Saving Trust having used or permitted any other person to use any Materials. The Contractor shall put in place and maintain appropriate insurance cover in accordance with the Insurance Requirements and if required to do so by Energy Saving Trust from time to time the Contractor shall in respect of such insurance produce to Energy Saving Trust an up to date policy schedule, together with full details of the terms of such insurance and evidence that it remains in force. The aggregate liability of Energy Saving Trust in respect of all claims arising under or in connection with this Contract (whether by reason of negligence, any non-fraudulent misrepresentation, any express or implied warranty, condition or other term, breach of statutory duty, or otherwise) shall not in any event exceed 125% in aggregate. The aggregate liability of the Contractor in respect of all claims arising under or in connection with this Contract (whether by reason of negligence, any non-fraudulent misrepresentation, any express or implied warranty, condition or other term, breach of statutory duty, under the terms of any indemnity given under this Contract, or otherwise) shall not in any event exceed [1M] in aggregate. The Contract agrees that if Energy Saving Trust is successful in whole or in part in any legal or equitable action against the Contractor under this Agreement, Energy Saving Trust shall be entitled to payment of all costs, including reasonable legal fees, from the Contractor. Force Majeure Subject to Clauses 16.2 and 16.3 below, neither Party shall be liable to the other for any delay or non-performance of its obligations under this Contract arising from any Event of Force Majeure. In the event that the performance by either Party of its obligations under this Contract is affected by an Event of Force Majeure, such party shall:- as soon as reasonably practicable give notice to the other Party of it being so affected; continue to perform any obligations under this Contract that are not affected by the event in question; use all reasonable endeavours to mitigate the effect of such event on the performance of its obligations under this Contract and resume full performance of such obligations as soon as possible. The Contractor shall not be entitled to claim it is delayed or affected by an Event of Force Majeure if the cause in question is one which a reasonable provider of services similar to the Services should have foreseen and provided for, nor (without prejudice to the generality of the foregoing) shall it be so entitled unless it has implemented and performed all of its obligations in relation to any applicable disaster recovery arrangements which it is required under this Contract to have in place. If the Contractor fails to resume full performance of its obligations under this Contract within a period of 30 days after first being affected by an Event of Force Majeure, Energy Saving Trust shall be entitled to terminate the Contract at any time on giving immediate written notice to the Contractor. Conflict of Interest The Contractor acknowledges that it is of material importance to the operation of this Contract that probity is maintained and accordingly the Contractor shall ensure, in relation to the provision of the Services, that at all times it remains independent and objective and avoids all actual or potential conflicts of interest, in particular (but without limitation) any circumstances in which a customer, client or other person connected in some way with the Contractor is an applicant for or recipient of funding or "approved" status from Energy Saving Trust and the Contractor, in the course of providing the Services, is asked by Energy Saving Trust to advise in relation to such funding or status. Without prejudice to the provisions of Clause 17.1 above, upon the Contractor becoming aware of any actual or potential conflict of interest in relation to the provision of the Services, it shall immediately furnish Energy Saving Trust in writing with full particulars of the same. In relation to any conflict of interest notified to Energy Saving Trust under Clause 17.2 above, or of which Energy Saving Trust otherwise becomes aware:- Energy Saving Trust may require the Contractor to take such steps (if any) as will, in the opinion of Energy Saving Trust, avoid or, as the case may be, remove such conflict; in the event that:- the Contractor fails to comply with any directions given by Energy Saving Trust under Clause 17.3.1 above; or Energy Saving Trust considers that the conflict in question is incapable of being avoided or removed in any event; or the conflict in question is one which existed at the date of this Contract and should, in Energy Saving Trust's opinion, have been discovered with the application of due diligence by the Contractor and notified to Energy Saving Trust prior to that date; Energy Saving Trust may treat such matter for the purposes of Clause 13.2.1 above as a material, irremediable breach of the obligations of the Contractor under this Contract. Dispute Resolution Any dispute arising between the Parties out of or in connection with this Agreement shall be dealt with in accordance with the provisions of this Clause 18. The dispute resolution process may be initiated at any time by either Party serving a notice in writing on the other Party that a dispute has arisen. The notice shall include reasonable information as to the nature of the dispute. The Parties shall use all reasonable endeavours to reach a negotiated resolution through the following procedures: within seven days of service of the notice, the Contract Managers of the Parties shall meet to discuss the dispute and attempt to resolve it; and if the dispute has not been resolved within seven days of the first meeting of the Contract Managers, then the matter shall be referred to the chief executives (or persons of equivalent seniority) of the Parties. The chief executives (or equivalent) of the Parties shall meet within seven days to discuss the dispute and attempt to resolve it. The specific format for the resolution of the dispute under Clause 18.3.1 and, if necessary, Clause 18.3.2 shall be left to the reasonable discretion of the Parties but may include the preparation and submission of statements of fact or of position. If the dispute has not been resolved within 14 days of the first meeting of the chief executives (or equivalent) under Clause 18.3.2 then the matter may be referred to mediation. Either Party may issue formal legal proceedings or commence arbitration at any time whether or not the steps referred to in Clauses 18.3 and 18.5 have been completed. Governing Law and Jurisdiction The validity construction and performance of this Contract shall be governed by English law. All disputes, claims or proceedings between the parties relating to the validity construction or performance of this Contract shall be subject to the exclusive jurisdiction of the English Courts. Freedom of Information The Contractor acknowledges that from time to time Energy Saving Trust may be required to co-operate with public authorities to fulfil requests for information received by such public authorities under FOIA or any other applicable legislation or codes governing access to information ("a Request for Information"). If a public authority requires Energy Saving Trust to provide information connected with this Contract and/or the Contractor pursuant to a Request for Information Energy Saving Trust shall be entitled to disclose all information and documentation to the public authority as is necessary to respond to the relevant request and the Contractor shall provide all such assistance and information as Energy Saving Trust may reasonably consider necessary to enable Energy Saving Trust to comply with the relevant request. Energy Saving Trust shall use its reasonable endeavours to consult with the Contractor about disclosure of information relating to this Contract and/or the Contractor, provided that this obligation shall not limit Energy Saving Trust's right to disclose information under Clause 19.2. Energy Saving Trust shall not be liable to the Contractor for any loss, damage, harm or other detriment however caused (and whether any claim arises in contract, tort or otherwise) arising out of or in connection with the disclosure of any information to a public authority pursuant to Clause 19.2. Miscellaneous Provisions For the avoidance of doubt, and notwithstanding the any other provisions in this Contract, the occurrence or non-occurrence of an event associated with Economic Monetary Union in the European Union (including, but not limited to, the introduction of, change over to or operation of a single or unified European currency, whether known as the Euro or otherwise) shall not constitute a variation of this Contract for the purposes of Clause 8 above, nor shall it have the effect of discharging or excusing the performance of the Contractor under this Contract or give the Contractor the right unilaterally to alter or terminate this Contract. Except with the consent in writing of Energy Saving Trust, which will not be unreasonably withheld, the Contractor shall not make use of the Contract for purposes unconnected with Energy Saving Trust and in particular shall not refer to Energy Saving Trust or the Contract in any advertisement or in any proposal or any tender. The Contractor shall submit to Energy Saving Trust for approval prior to publication the text of any press release or other communication to be published by or in any media concerning the subject matter of this Contract. The Contractor shall make no public statements relating to the policy of Energy Saving Trust without prior written approval and shall use all reasonable endeavours to ensure that its officers and employees will not (whether directly or indirectly) make, publish or otherwise communicate any disparaging or derogatory statements, whether in writing or otherwise, concerning Energy Saving Trust. This Contract shall not be amended, modified, varied or supplemented except in writing signed by the Parties or their duly authorised representatives. For the avoidance of doubt, neither this Contract nor the Services may be assigned, transferred or sub-contracted by the Contractor in whole or in part without the prior written consent of Energy Saving Trust. Any sub-contracting by the Contractor shall not relieve the Contractor of its obligations under the Contract. No failure or delay on the part of Energy Saving Trust to exercise any right or remedy under this Contract shall be construed or operate as a waiver of such right or remedy nor shall any single or partial exercise by Energy Saving Trust of any right or remedy preclude the taking of any further or other right or remedy. The rights and remedies provided in this Contract are cumulative and are not exclusive to any rights or remedies provided by law. Each of the Parties hereto shall be responsible for its respective legal and other costs incurred in relation to the preparation of this Contract. If any provision of this Contract shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable. such validity or enforceability shall not affect the other provisions of this Contract which shall remain in full force and effect; and if any such provision would be found to be valid and enforceable if any particular wording were to be deleted, then such provision shall apply with such deletions. Save as provided by Clause 15.4 above, nothing in this Contract is intended to confer on any person any right to enforce any term of this Contract which that person would not have had but for the operation of a jus quaesitum tertio. Subject to any pre-contractual statements made by the Contractor (as referred to in Clause 16.1 above) Energy Saving Trust and the Contractor each agree that:- this Contract constitutes the entire agreement and understanding, and shall supersede any previous agreements, between the parties with respect to its subject matter; and in entering into this Contract it does not rely on, and in connection with this Contract shall have no remedy and waives all rights in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) of any person (whether a party to this Contract or not) other than as expressly set out in this Contract as a warranty or representation. Nothing in this Contract shall operate to exclude or limit any liability for fraudulent misrepresentation or for any other matter in respect of which liability cannot lawfully be limited or excluded. Without prejudice to any higher standard required by this Contract, the Contractor shall ensure that all Services provided to Energy Saving Trust pursuant to this Contract shall be compliant with any relevant or applicable Legislation including without limitation those relating to welfare, modern slavery, employment rights and relations and working rights, Section 182 of the Finance Act 1989 and those relating to the payment of taxes and the prevention of the facilitation of evasion of taxes; This Contract may be executed in any number of counterparts, each of which when executed shall be an original and all the counterparts together shall constitute one and the same instrument. Notice Any notice or other document to be given under this Contract shall be in writing, in the English language, and shall be: sent by first class post or express or air mail or other fast postal service; or sent by electronic mail; or delivered by hand; or in the case of notice of termination under Clause 13, only sent by registered post or facsimile, or delivered by hand; in any such case to or at the address or fax number for the party in question as set out in this Contract or otherwise designated from time to time by written notice to the other party. Any such notice or other document shall be deemed to have been received by the addressee:- if sent by post, two working days following (and not including) the date of despatch of the notice or other document to the proper address; or if sent by hand, at the time of actual delivery to the proper address; or if sent by facsimile, 24 hours after the time of dispatch to the proper address. provided in each case that if the deemed receipt time occurs either on a day that is not a working day or after 5.00pm on a working day, then the notice or other document in question shall not in fact be deemed to have been received until 10.00 am on the next following working day. It is agreed as follows: The contract between EST and the Contractor (the "Contract") is made up of the attached "Schedules" listed below which documents together shall constitute the entire agreement and understanding between the parties (superseding any previous agreements) in relation to the supply by the Contractor to EST of the services described in the Specification: The following schedules are applicable to this Contract, in the following order of precedence: Contract Front Page Schedule 1 Terms and Conditions Schedule 2 Specification Schedule 3 Schedule of Prices Signed Name duly authorised by EST Position. Date... Signed Name duly authorised by the Contractor Position. Date... APPENDICES Energy Saving Trust Quality, Environment and Energy Policy Energy Saving Trust (EST) helps people save energy every day through providing independent and impartial advice. EST delivers a variety of government programmes and provides consultancy services to UK and international businesses. We have developed a quality, environmental and energy management system that provides a framework for establishing and reviewing relevant objectives which are accessible and understood by all staff. EST Staff are committed to implementing this policy throughout the organisation in the following three areas: Quality We will provide high quality services and advice; We will consistently meet customers requirements and exceed their expectations; We will continually improve all areas of activity including our management systems and procedures; We will meet all legal requirements and those of BS EN ISO 9001. Environment/Energy ESTs environmental and energy management activities include procurement, office management, travel and waste across the organisation (England, Scotland and Wales offices). The policies, processes and other guidance issued by EST create our Energy and Environmental Management Systems. We ensure availability of information and resources to successfully achieve our annual objectives and targets. We are committed to the protection of the environment including prevention of pollution. We embed sustainability principles within all procurement related activities including our relationship with ethical suppliers and in the communities where we operate. We seek to encourage energy efficient activities throughout its supply chain and clients. We endeavour to minimise energy consumption in all of its activities including its significant negative environmental aspects. We seek to comply with all relevant environmental and energy legislation, and other subscribed requirements, including all aspects of BS ISO 50001 and BS ISO 14001. All staff are committed to the continuous improvement of the business in the three areas above. ESTs leadership team are committed to supporting the development of these systems and providing the resources to ensure we continually improve what we do. ENERGY SAVING TRUST EQUAL OPPORTUNITIES POLICY General In order to provide equal employment and advancement opportunities to all individuals, employment decisions at EST will be based on merit, qualifications, and abilities. EST does not discriminate in employment opportunities or practices on the basis of any characteristic protected by law. EST expects all employees, of whatever grade or authority, to abide by and adhere to this general principle. Discrimination is prohibited on the grounds of sex, colour, marital status, race, nationality, ethnic or national origin, religion, sexual orientation, or disability. EST will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor or the Human Resources Manager. Employees can raise concerns and make reports without fear of reprisal. EST commits itself to the immediate investigation of any claims of discrimination on the above grounds and, where such is found to be the case, a requirement that the practice cease forthwith and (if appropriate) that restitution is made for damage or loss. Any employee found guilty of discrimination will be instructed to stop the offending behaviour immediately and will be dealt with under the disciplinary procedure. Unless assurances of future non-discriminatory actions are forthcoming, an employee repeating any act of discrimination may be dismissed. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Disability EST recognises that it has clear obligations towards all its employees and the community at large to ensure that people with disabilities are afforded equal employment and development opportunities. EST is committed to making such reasonable adjustments as may be necessary to promote the employment of people with disabilities. In addition to complying with legislative requirements affecting disabled people, EST will follow procedures designed to provide for fair consideration and selection of disabled applicants and to satisfy their training and career development needs. When employees become disabled in the course of their employment, steps will be taken, through retraining or redeployment, if necessary, to enable employees to remain in employment with the company wherever possible. The policy applies equally to registered and non-registered disabled employees. Responsibility for the implementation of this policy and for dealing with any complaints or disputes arising from its implementation, or the lack of it, rests with the Human Resources Manager. Harassment EST wishes and requires its employees to work in harmony with each other and with those to whom they report. It requires every employee to respect every other employee and to realise that behaviour that they may find acceptable may not be so regarded by others. Actions, words, jokes or comments based on an individuals sex, race, ethnicity, age, religion, disability, or any other legally protected characteristic, will not be tolerated. As an example, sexual harassment (both overt and subtle) is a form of employee misconduct that is demeaning to another person, undermines the integrity of the employment relationship, and is strictly prohibited. Any employee who wants to report an incident of sexual or other unlawful harassment should promptly report the matter to his or her supervisor. If the supervisor is unavailable, or the employee believes it would be inappropriate to contact that person, the employee should immediately contact the Human Resources Manager or any other member of the Executive. Employees can raise concerns and make reports without fear of reprisal. Any supervisor or manager who becomes aware of possible sexual or other unlawful harassment should promptly advise the Human Resources Manager or any member of management who will handle the matter in a timely and confidential manner. Managers and supervisors are also required to ensure those under their supervision act in a similar way in their relationships with each other. To this end, they should immediately correct, and apply sanctions against, any unacceptable behaviour. Age discrimination It is an integral part of EST's equal opportunities policy to recruit and retain employees whose skills, experience, approach and attitude are appropriate to the requirements of the various positions, regardless of age. Responsibility for implementing the policy, monitoring its effectiveness and dealing with any allegations of age discrimination rests with the Human Resources Manager. Except in the most exceptional circumstances, no age requirements will be given in job advertisements or the specifications provided for a recruitment agency (or similar). Although details of age will be sought as part of the routine compilation of personal data, they will not be used to determine appropriateness for appointment or promotion to any position within the organisation. ENERGY SAVING TRUST CONFIDENTIALITY AGREEMENT In return (amongst other matters) for receiving the attached contract documentation (the "Documentation") from Energy Saving Trust Ltd ("Energy Saving Trust"), you, the prospective contractor identified below, agree as follows:- For the purposes of this confidentiality agreement: (1) "Confidential Information" includes the content of the Documentation and any other information and data relating to Energy Saving Trust and its affairs (of whatever kind and in whatever form) which may come into your possession as a result or in the course of receiving the Documentation and/or tendering for or performing the contract envisaged by the Documentation (the "Contract"); and (2) "Personnel" includes any employees and agents of yours or your sub-contractors or advisers (if any). You shall safeguard and treat in the strictest confidence all Confidential Information, shall only use that information for the purposes of considering and (if successful in your tender) performing the Contract and shall not disclose any such information to any third party save for those Personnel who have a need to see such information for the above mentioned purposes. These obligations shall not apply however in respect of any Confidential Information that is or becomes publicly available (other than through your default) or to the extent that you are required to disclose any Confidential Information by law. You shall procure that all Personnel (and their respective employers, if not you) to whom any Confidential Information is disclosed comply in relation to that information with confidentiality obligations equivalent to those imposed by this agreement and, if so requested by Energy Saving Trust at any time, that any or all of those Personnel or employers enter into a direct confidentiality agreement with Energy Saving Trust in a form similar to this agreement. You shall not remove and shall ensure that your Personnel do not remove from Energy Saving Trusts premises without Energy Saving Trust's express written authorisation any materials, documents, books, papers, disks, tapes or other records (in whatever medium) which belong to or are in the possession of Energy Saving Trust, including any copies of any such materials etc. You shall not mention or disclose any information as to the existence or contents of the Documentation or any contract or memorandum of agreement related to it in any journal, magazine or other publication (of whatever kind) without the prior written consent of Energy Saving Trust, which consent may be withheld or subjected to certain conditions at Energy Saving Trusts absolute discretion. The provisions of this confidentiality agreement shall survive any rejection of your tender for the Contract and the conclusion, termination, cancellation or expiry of the Contract or any related memorandum of agreement. Signed by: . Print Name: Position:. Contractor Name:... Date:... TENDER COMPLIANCE FORM Full name, registered number (if applicable) and address of the tenderer to be set out below: Full (registered) name: Registered number (if applicable):-. Address:-.. We, the tenderer named above, refer to the invitation to tender issued by Energy Saving Trust Limited in respect of providing bilingual benefit entitlement checks and acknowledge and agree as follows:- 1. Our tender in response to that invitation to tender constitutes an unconditional and irrevocable offer by us to provide to Energy Saving Trust, on the basis of the prices set out in our tender and in accordance with the terms and conditions set out in the invitation to tender (including those set out in the document headed "Terms & Conditions") the services set out in the invitation to tender (including all those envisaged by the document headed "Specification"). 2. The offer referred to in paragraph 1 above will remain open and capable of acceptance by Energy Saving Trust for a period of 90 (ninety) days from the date on which our tender is delivered to Energy Saving Trust. Unless and until a further formal agreement is prepared and executed, any express written acceptance by Energy Saving Trust of that offer will create a binding contract between us and Energy Saving Trust for provision of the services, and incorporating the terms and conditions, referred to in paragraph 1 above. Signed for and on behalf of the Contractor ... Name of Signatory ... Date.. NO COLLUSION CERTIFICATE The essence of selective tendering is that the client shall receive bona fide competitive tenders from all firms tendering. In recognition of this principle, we certify that this is a bona fide tender, intended to be competitive, and that we have not fixed or adjusted the amount of the tender by or under or in accordance with any agreement or arrangement with any other person. We also certify that we have not done and we undertake that we will not do at any time before the returnable date for this tender any of the following acts:- communicating to any person the amount or approximate amount of the tender herewith submitted; entering into any agreement or arrangement with any person that he /she shall refrain from tendering or as to the amount of any tender to be submitted; and offering or paying or giving or agreeing to pay or give any sum of money or consideration directly or indirectly to any person for doing or having done or causing or having caused to be done in relation to any other tender or proposed tender for the said work any act or thing of the sort described above. In this certificate, the word "person" includes any persons and any body or association, corporate or incorporate; and "any agreement or arrangement" includes any such transaction, formal or informal, whether legally binding or not. Signed by: . Print Name: Position:. Contractor Name:... Date:... Energy Saving Trust Guidance on calculating emissions of provided services or products. Energy Saving Trust, in common with many other businesses, annually calculates the greenhouse gas emissions of our operations. This includes our energy use, utilities, buildings, staff travel, and procurement. In order to accurately calculate emissions from procurement, we now require annual data on the greenhouse gas emissions of the goods and services we procure from suppliers. As such a supplier, we are requesting your support in providing this information. This short document aims to summarise what we require, and to assist you in providing this information. Other customers may have already requested this information, and are likely to do in future, so knowing this information is a benefit to your business. Summary flowchart:  What do we require? We need to know the emissions associated with the service(s) or product(s) we procure from you, in units of Carbon Dioxide equivalent (kgCO2e or tCO2e). How can we get this information? We are able to collect this information in one of two ways: The specific greenhouse gas emissions of the product or service, if known. Calculated from your total organisation greenhouse gas emissions. The specific emissions of the product or service (option 1) may be known if you have undertaken work to calculate this information, such as product Life Cycle Assessment. If you have not consciously undertaken this calculation, it is unlikely you will have this specific information. In this case, we can use your total organisation emissions and allocate a proportion of this to the product or service we procure from you. This allocation is normally done based on the amount we spend with you as a proportion of your total turnover. How do you calculate your total organisation greenhouse gas emissions? You may already calculate your emissions, for example if you are required to submit to SECR or a similar emissions reporting scheme. If you are not currently required to do so, you can undertake an estimate of your emissions. Emissions are defined in three Scopes. These describe the level of control you have over the emissions. Scope 1 deals with direct use of fuel, so includes gas or other fuel used in boilers, and fuel used in company-owned vehicles. Scope 2 covers purchased energy. For most businesses this is your electricity consumption. Scope 3 covers all other sources of emissions, and includes purchased goods, employee travel and business travel in non-owned vehicles or public transport. Scope 3 emissions are challenging to calculate in full. In order to calculate the emissions associated with the product or service we procure from you, we require only your Scope 1 and Scope 2 emissions. Scope 3 emissions calculation is likely to be of long-term benefit to your business, and may be requested by customers in future, but is not required by Energy Saving Trust at this time. How can you calculate Scope 1 and Scope 2 emissions? There are three options for this calculation. These are: to use an online calculation tool, to undertake the calculation yourself, or to employ a consultant to undertake the calculation. To use a calculation tool, you will need to know your total consumption of gas or any other fuel, company-owned vehicle fuel consumption, details of any refrigeration equipment repaired or installed, and your total electricity use, for a period of one year (normally your last financial year). A number of tools exist, and some are available for free use. Though not provided by Energy Saving Trust, we suggest the following tools may be useful: HYPERLINK "https://www.carbontrust.com/our-work-and-impact/guides-reports-and-tools/sme-carbon-footprint-calculator"SME Carbon Footprint Calculator | The Carbon Trust for businesses HYPERLINK "https://smeclimatehub.org/start-measuring/"Start measuring - SME Climate Hub To undertake the calculation yourself, you will need to know the same information, for a period of one year (normally your last financial year). The calculation involves multiplying each value by the relevant emission factor provided by the Department of Energy Security and Net Zero. This method is likely to be more time-consuming than using a calculation tool or consultant, so is only recommended if you wish to undertake the calculation yourself for a specific reason. If you undertake your calculation, please provide a summary of the calculation stating units and factors used. If you require a more detailed calculation, wish to include Scope 3 emissions, or your business is too large and complex to undertake your own calculations or use a tool, employing a consultant is likely to be a suitable route. Energy Saving Trust offers this service, as do many other consultancy organisations. How should you present the results? Once you have calculated your Scope 1 and 2 emissions for the preceding financial year, you will need to present this information as either a total emissions value in tCO2e, or in the form of an emissions-per-pound metric. This metric is calculated by dividing your total Scope 1 and Scope 2 emissions by your turnover, to give a number in tCO2e/. We can then use this figure to include the emissions from your products and services in our own emissions calculations. When should you recalculate your emissions? You should calculate your Scope 1 and 2 emissions for each financial year and provide the results of the calculation to Energy Saving Trust at the end of each financial year. If you have any questions on the process or would like to discuss Energy Saving Trust undertaking emissions calculation on your behalf, please contact us at HYPERLINK "mailto:business@est.org.uk"business@est.org.uk Please confirm your compliance with this guidance in this tender exercise and during contract delivery. Signed by: Print Name Position. Contractor Name. Date.     PAGE 32 3491642-1 CONFIDENTIAL EST/ITT/BEC/0424 Page  PAGE 2 of  NUMPAGES 41 PAGE xxxii  DATE \@ "dd/MM/yyyy" \* MERGEFORMAT 22/02/2024/ FILENAME \* Lower \* MERGEFORMAT english tendering template p952.doc Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F ()-78UV]tʹʹʨuddWGh&h5CJOJQJ^Jh&hOJQJ^J h&hJFCJOJQJ^JaJ h&hTTjCJOJQJ^JaJ h&hCJOJQJ^JaJ h&h6CJOJQJ^JaJ h&hXCJOJQJ^JaJ h&hDCJOJQJ^JaJ h&hk*CJOJQJ^JaJ&h&hi5CJ0OJQJ\^JaJ0 h&hiCJOJQJ^JaJ)" Z  C ~ gd]dgd% dgdf dgd]*$a$gd & F0^`0gdigdi ! 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_Toc379808925 _Toc379808926 _Toc379808927 _Toc379808928 _Toc379808929 _Toc379808930 _Toc379808931 _Toc379808932 _Toc379808933 _Toc379808934 _Toc379808936 _Toc379808937 _Toc379808938 _Toc379808939 _Toc379808941 _Toc379808942 _Toc379808943 _Toc379808944 _Toc379808945 _Toc379808946 _Toc379808947 _Toc379808948 _Toc379808949 _Toc379808950 _Toc379808951 _Toc379808952 _Toc379808953 _Toc379808954 _Toc379808955 _Toc379808956 _Toc379808957 _Toc379808958 _Toc379808959 _Toc379808960 _Toc379808961 _Toc379808962 _Toc379808963 _Toc379808964 _Toc379808965 _Toc379808966 _Toc379808967 _Toc379808968 _Toc379808969 _Toc379808970 _Toc44330964 _Toc66870855 _Toc66870983 _Toc69790990 _Toc138140373 _Toc159642723 _Toc44330965 _Toc53915365 _Toc53990750 _Toc66870857 _Toc66870985 _Toc69790992 _Toc345478769 _Toc347126706 _Toc44330966 _Toc66870986 _Toc66871310 _Toc67387332 _Toc69789646 _Toc69790993 _Toc138140378 _Toc159642726 _Toc44330967 _Toc66870987 _Toc66871311 _Toc67387333 _Toc69789647 _Toc69790994 _Toc138140379 _Toc159642727 _Toc44330968 _Toc66870988 _Toc66871312 _Toc67387334 _Toc69789648 _Toc69790995 _Toc138140380 _Toc159642728 _Toc44330969 _Toc66870989 _Toc66871313 _Toc67387335 _Toc69789649 _Toc69790996 _Toc138140381 _Toc159642729 _Toc44330970 _Toc53915366 _Toc53990751 _Toc66870858 _Toc66870990 _Toc69790997 _Toc138140382 _Toc159642730 _Hlk159426284 AppendixA AppendixB AppendixC AppendixD-u %%%%%%%-.9=======>>>>>>>%@%@%@=I=I=I=I=I=IGIGIGIVInQnQnQSSSUde_w_w_w_wyw\~#̈ݎĐ !KYKj@ n=!Er6@Z;L w   0JA;!l$$&2*--.456/667J=U[7[]]W_Zepijp$rtt wzz{}2!6Oeœ؞۠#<lժCEEEEEEEE  " / Y   !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJLKMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~       7777777.:1:=======&>&>&>&>&>&>&>9@9@9@FIFIFIFIFIFIUIUIUI`QQQQSSSxVelkwkwkwxwwD 7ۈ4ƖƖƖƖƖB CIti>1 mD;?)K~ v  \ /I@g!$&'S*..}46.6678IAU6[y[]V_`fj6l!r9tttzy{}}lv 5dמڠ";jԪB'bbOOOOOOOO   , 9 Y N N N N B,8[Y D,:[Y ;*urn:schemas-microsoft-com:office:smarttagsaddress MN           V Y  TWO]AI Z`;$B$%%1%77 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