Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Vale of Glamorgan Council
Civic Offices, Holton Road
BARRY
CF63 4RU
UK
Telephone: +44 1446700111
E-mail: procurement@valeofglamorgan.gov.uk
NUTS: UKL22
Internet address(es)
Main address: http://www.valeofglamorgan.gov.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0275
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://etenderwales.bravosolution.co.uk/web/login.shtml
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://etenderwales.bravosolution.co.uk/web/login.shtml
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Shared Contact Centre Solution
Reference number: itt_68635
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Services
II.1.4) Short description
Shared Contact centre platform framework available for use by all Welsh Local Authorities as detailed in the advert and documentation
II.1.5) Estimated total value
Value excluding VAT:
9 565 417.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48100000
48211000
II.2.3) Place of performance
NUTS code:
UKL
Main site or place of performance:
The Vale of Glamorgan, Wrexham and Rhondda Cynon Taff Councils
II.2.4) Description of the procurement
The Vale of Glamorgan, Wrexham and Rhondda Cynon Taf Councils (the Authority’s) wish to procure a shared contact centre platform (the platform) which will be open to those other contracting authorities listed below and within Appendix G of the tender documents.
1. Blaenau Gwent
2. Bridgend County Borough Council
3. Caerphilly County Borough Council
4. City and County of Cardiff
5. Carmarthenshire County Council
6. Ceredigion County Council
7. Conwy County Borough Council
8. Denbighshire County Council
9. Flintshire County Council
10. Gwynedd County Council
11. Isle of Anglesey County Council
12. Merthyr Tydfil County Borough Council
13. Monmouthshire County Council
14. Neath Port Talbot County Borough Council
15. Newport City Council
16. Pembrokeshire County Council
17. Powys County Council
18. Rhondda Cynon Taf County Borough Council
19. City and County of Swansea
20. Torfaen County Borough Council
21. Vale of Glamorgan Council
22. Wrexham County Borough Council
23. Welsh Government
In other words all Welsh Local Authorities and Welsh Government can access this Framework Agreement although there is no guarantee that they will
The Vale of Glamorgan Council has agreed to act as lead authority for this procurement
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
36 months with the option to extend for a further 12 months
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Please note that 29/10 -02/11/2018 is the proposed schedule for any clarification meetings.
It should also be noted that the successful bidder appointed to the Framework will need to work with the Vale of Glamorgan council to ensure that telephony and workforce optimisation is in place by 1st February 2019.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
08/10/2018
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
08/10/2018
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
This framework Procurement is being run through e-tenderwales.
https://etenderwales.bravosolution.co.uk/web/login.shtml
The ITT reference is - itt_68635.
Please direct any questions or queries through the e-tender Wales portal. We cannot accept or respond to any queries outside of the portal. The deadline for receipt of questions on the portal is 01 October 2018.
As stated this framework is open to all the Local Authorities in Wales and the Welsh Government and as listed in this advert and the tender documents.
Deadlines are stated in the ITT documents, however please note that should clarification meetings be required after tender submission then the week of 29 October to 02 November has been provisionally scheduled. Further details will be supplied if necessary.
NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=85144
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
Please see tender documents
(WA Ref:85144)
VI.4) Procedures for review
VI.4.1) Review body
Vale of Glamorgan Council
Civic Offices, Holton Road
BARRY
CF63 4RU
UK
Telephone: +44 1446709767
Internet address(es)
URL: http://www.valeofglamorgan.gov.uk
VI.5) Date of dispatch of this notice
04/09/2018