Description of the goods or services required
The Minister for Health & Social Services has requested an understanding of ‘what good looks’ like for patients accessing an Emergency Department and the creation of a National Emergency Department Quality & Delivery Framework (EDQDF) for NHS Wales.
This includes work – predominantly clinically led by front line staff – to agree care standards, a uniform approach to measuring activity and a nationally agreed model of care to enable optimization of clinical outcomes and patient and staff experience.
The EDQDF has three phases, as follows:
• Phase 1: Developing an understanding of where we are now and identifying what good looks like
• Phase 2: Working with individual Emergency Departments to implement the Quality and Delivery Framework
• Phase 3: “Go live” within an Emergency Department and sharing insight and experience for wider adoption in NHS Wales
The outcomes of the EDQDF are aligned with the Healthier Wales’ Quadruple Aim:
• Improved clinical outcomes within ED
• Improved patient experience and quality of care within ED
• Enhanced engagement of ED workforce
• Increased value for money achieved from ED funding through innovation, improvement, adoption of good practice and eliminating waste
The EDQDF Programme is now at Phase 2 and to support improved reporting of patient experience it is seeking a national, uniform, simple, engaging & quick patient experience feedback solution, providing real time data analytics enabling immediate management action for each Welsh Emergency Department.
Due to the above, the NHS Wales Shared Services Partnership in collaboration with the National Collaborative Commissioning Unit, are seeking to source Service User Feedback Terminals for the collection of feedback from patients and all visitors for all 13 Emergency Department sites across Wales. The solution would involve Touch Screen terminals and a Cloud-based Software as a Service data analytics reporting portal.
To this end, NHS Wales will be conducting a competitive competition with the intention to award a contract on the 25th of November with the desire to ensure a number of the terminals will be in situ by the 1st December 2019.
NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=96280
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