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Notice Details

Title: CFT438254 DfC The Appeals Service Northern Ireland — Replacement ICT System
Published by: DfC Northern Ireland Appeals Service
Publication Date: 02/12/2019
Deadline Date:
Deadline Time:
Notice Type: Contract Award Notice
Has Documents: No
Has ESPD: No
Abstract:

The Appeals Service (TAS) require a service provider to deliver, implement, support and continue to develop a replacement ICT solution to its current Northern Ireland appeals processing system (NIAPS). The system will be the primary means of appeal case management/administration and the primary source of management information within TAS. A critical aspect is the ability to provide reports on performance against targets set by management. The primary objectives of the replacement ICT system are: to provide enhancements that will be of benefit to customers and users in the processing of TAS cases:

— improved access for customers, in line with ‘Digital First’ policy,

— improved responsiveness to user/customer needs,

— improved operational efficiency delivering an improved and consistent quality of service to customers,

— improved productivity and cost reduction by eliminating eliminating duplicate data held outside of NIAPS, and

— improved management reporting facility.

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

DfC Northern Ireland Appeals Service

Causeway Exchange 1-7 Bedford Street

Belfast

BT2 7EG

UK

Contact person: SSD admin

E-mail: ssd.admin@finance-ni.gov.uk

NUTS: UK

Internet address(es)

Main address: https://etendersni.gov.uk/epps

Address of the buyer profile: https://etendersni.gov.uk/epps

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

CFT438254 DfC The Appeals Service Northern Ireland — Replacement ICT System

II.1.2) Main CPV code

48000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Appeals Service (TAS) require a service provider to deliver, implement, support and continue to develop a replacement ICT solution to its current Northern Ireland appeals processing system (NIAPS). The system will be the primary means of appeal case management/administration and the primary source of management information within TAS. A critical aspect is the ability to provide reports on performance against targets set by management. The primary objectives of the replacement ICT system are: to provide enhancements that will be of benefit to customers and users in the processing of TAS cases:

— improved access for customers, in line with ‘Digital First’ policy,

— improved responsiveness to user/customer needs,

— improved operational efficiency delivering an improved and consistent quality of service to customers,

— improved productivity and cost reduction by eliminating eliminating duplicate data held outside of NIAPS, and

— improved management reporting facility.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 3 585 107.80 GBP

II.2) Description

II.2.2) Additional CPV code(s)

48100000

II.2.3) Place of performance

NUTS code:

UKN0

II.2.4) Description of the procurement

The Appeals Service (TAS) require a service provider to deliver, implement, support and continue to develop a replacement ICT solution to its current Northern Ireland appeals processing system (NIAPS). The system will be the primary means of appeal case management/administration and the primary source of management information within TAS. A critical aspect is the ability to provide reports on performance against targets set by management. The primary objectives of the replacement ICT system are: to provide enhancements that will be of benefit to customers and users in the processing of TAS cases:

— improved access for customers, in line with ‘Digital First’ policy,

— improved responsiveness to user/customer needs,

— improved operational efficiency delivering an improved and consistent quality of service to customers,

— improved productivity and cost reduction by eliminating eliminating duplicate data held outside of NIAPS, and

— improved management reporting facility.

II.2.5) Award criteria

Quality criterion: Qualitative criteria / Weighting: 60

Cost criterion: Quantitative critera / Weighting: 40

II.2.11) Information about options

Options: Yes

Description of options:

The contract will have an option to extend subject to the terms of the contract and the performance of the successful economic operator for 36 months and a second option to extend for 24 months.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive procedure with negotiation

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 018-038487

Section V: Award of contract

Contract No: 1

Title: Contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

21/11/2019

V.2.2) Information about tenders

Number of tenders received: 9

Number of tenders received by electronic means: 9

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Civica NI Ltd

10 Weavers Court

Belfast

BT12 5GH

UK

E-mail: enquiries@civica.co.uk

NUTS: UKN0

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: 3 900 000.00 GBP

Total value of the contract/lot: 3 585 107.80 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

The estimated contract value for the implementation and support of the system in line with the statement of requirements was estimated at 3 600 000 GBP to 3 900 000 GBP for the full duration of the contract including all options. This range was to allow for the development of additional functionality and system upgrades in line with the pricing schedule for additional services and as specified. It is possible that this contract value could increase to an estimated 5 400 000 GBP (dependant on business case and funding approval) for the implementation of changes in relation to Welfare Reform, which may for example include digital evidence sharing, functionality changes, etc. Where the solution also. fits the requirements of the other appeals bodies, following the authorities transfer to the Department of Justice, the solution may also be adopted by such bodies which fall under the departments remit potentially increasing the contract value to an estimated 9 000 000 GBP, again dependant on business case and funding approval.

VI.4) Procedures for review

VI.4.1) Review body

The UK does not have any such bodies with responsibility for appeal/mediation procedures

Belfast

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, commercial division, to which proceedings may be issued regarding alleged breaches of the Public Contracts Regulations 2015.

VI.5) Date of dispatch of this notice

29/11/2019


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: ssd.admin@finance-ni.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
48100000Industry specific software packageSoftware package and information systems
48000000Software package and information systemsComputer and Related Services

Delivery Locations

Delivery Locations
IDDescription
100UK - All

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