Contract notice
Section I: Contracting
authority
I.1) Name and addresses
University of Surrey
Senate House
Guildford
GU2 7XH
UK
Contact person: Procurement Department
Telephone: +44 01483686473
E-mail: p.finch@surrey.ac.uk
NUTS: UKJ2
Internet address(es)
Main address: www.surrey.ac.uk
Address of the buyer profile: https://in-tendhost.co.uk/universityofsurrey/aspx/Home
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/universityofsurrey/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Merchant Services.
Reference number: 427/TW/PF
II.1.2) Main CPV code
66110000
II.1.3) Type of contract
Services
II.1.4) Short description
Tender for the provision of Merchant Services for processing, authorisation and settlement of the University's debit and credit transactions via all payment channels including: customer present (Chip and PIN/contactless payments), customer not present (Mail Order / Telephone Order) and online (e-commerce).
The University is seeking to develop efficient and cost-effective merchant service arrangements which will be capable of meeting future market and technological changes, and which will meet, and often exceed, user expectations. It is looking for a relationship with an organisation which it can be confident will fulfil all the University's current and future requirements.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
66110000
66172000
II.2.3) Place of performance
NUTS code:
UKJ2
II.2.4) Description of the procurement
The University's current contract for merchant services is due to expire and tenders are being invited for a new contract to commence around September/October 2017.
This tender is for the provision of Merchant Services for processing, authorisation and settlement of the University's debit and credit transactions via all payment channels including: customer present (Chip and PIN/contactless payments), customer not present (Mail Order / Telephone Order) and online (e-commerce).
The University is seeking to develop efficient and cost-effective merchant service arrangements which will be capable of meeting future market and technological changes, and which will meet, and often exceed, user expectations. It is looking for a relationship with an organisation which it can be confident will fulfil all the University's current and future requirements.
It is important that any potential acquiring partner can add value through an effective dedicated corporate support team backed up by a proactive education sector specialist Relationship Manager.
II.2.5) Award criteria
Criteria below:
Quality criterion: Core service requirements (20 %), Implementation process (15 %), Capability of platforms (10 %), Relationship management (15 %)
/ Weighting: 60
Cost criterion: Price/Cost of contract
/ Weighting: 40
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
Contract is to be awarded for a period of 5 years, with further 1 year extensions, up to a maximum of 7 years, subject to performance and adherence to an agreed service level.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
24/07/2017
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
22/09/2017
IV.2.7) Conditions for opening of tenders
Date:
24/07/2017
Local time: 12:30
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
Estimated timing for further notices to be published:
5 to 7 years.
VI.4) Procedures for review
VI.4.1) Review body
University of Surrey
Guildford
GU2 7XH
UK
E-mail: procurement@surrey.ac.uk
VI.5) Date of dispatch of this notice
22/06/2017