Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

02 Contract Notice

Provision of a Telecare and Out of Hours Call Monitoring Service

  • First published: 27 June 2018
  • Last modified: 17 July 2018

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-082996
Published by:
Wrexham County Borough Council
Authority ID:
AA0264
Publication date:
27 June 2018
Deadline date:
03 August 2018
Notice type:
02 Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Provision of a Telecare and Out of Hours Call Monitoring Service CPV: 79512000, 79512000.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Wrexham County Borough Council

Corporate Procurement, Lampbit Street

Wrexham

LL11 1AR

UK

Contact person: Julia Curtis

Telephone: +44 1978292784

E-mail: julia.curtis@wrexham.gov.uk

NUTS: UKL23

Internet address(es)

Main address: www.wrexham.gov.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0264

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://etenderwales.bravosolution.co.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://etenderwales.bravosolution.co.uk


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of a Telecare and Out of Hours Call Monitoring Service

Reference number: Proc-17-195

II.1.2) Main CPV code

79512000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Provision of a Telecare and Out of Hours Call Monitoring Service

II.1.5) Estimated total value

Value excluding VAT: 2 450 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

79512000

II.2.3) Place of performance

NUTS code:

UKL23


Main site or place of performance:

Wrexham County Borough

II.2.4) Description of the procurement

Wrexham County Borough Council is seeking to appoint a provider of Telecare Services for their county-wide service and an ‘Out of Hours’ call monitoring service for a number of Council departments. An external delivery partner (TSA Accredited) currently delivers the service and the current contract is due for renewal from 1st December 2018.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/12/2018

End: 30/11/2023

This contract is subject to renewal: Yes

Description of renewals:

The contract may be extended for up to 2 years in yearly increments

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.6) Information about electronic auction

An electronic auction will be used

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 27/07/2018

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 28/12/2018

IV.2.7) Conditions for opening of tenders

Date: 27/07/2018

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

Currently Wrexham County Borough Council provides a Telecare services to 3500+ service users with approximately 2300 basic packages and 1200 enhanced The service is growing and it is expected that these numbers will increase year on year.

Approximate installation numbers are:

300 enhanced packages

300 basic packages

300 upgrades from basic to enhanced or upgrades to enhanced packages

Out of Hours (Non-Telecare) call monitoring

The Service Provider will monitor calls for various Council Departments/Services outside of standard opening hours.

These calls may be received for any department including Housing Repairs, Drainage, Highways.

In addition to general out of hours call handling there a number of specific non Telecare elements within the contract:

EDT: The Service Provider will act as the backup call handler for the Social Care North East Wales Emergency Duty Team (NEWEDT). NEWEDT handles emergency out of hours calls for Social Care Services in Wrexham, Flintshire and Denbighshire.

There are approximately 8000 of these calls per annum.

Carers Card: This service provides a ‘Carers Card’ to informal Carers (e.g. family or friend) to enable alternative care to be arranged in the event of an emergency affecting the carer The service provider will hold carer card details and individual protocols facilitate an appropriate response. Approximately 800 Carers are currently registered.

Key Safe Code Management: In addition to key safes details held for Telecare Service users, the service provider will hold secure records of key safes and codes for those fitted to properties where a Telecare package is not in place. These are, in the main, provided for domiciliary care provision. The service provider will work with the Council to implement a procedure for sharing key safe codes with authorised domiciliary care providers and other authorised services/ personnel.

The contract will run for 5 years with the option to extend it for a further 2 years

in yearly increments, subject to review.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=82996

(WA Ref:82996)

VI.4) Procedures for review

VI.4.1) Review body

Wrexham County Borough Council

Corporate Procurement, Lampbit Street

Wrexham

LL11 1AR

UK

Telephone: +44 1978292792

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Precise information on deadline(s) for review procedures:

Precise information on deadline(s) for review procedures:

The Contracting Authority will incorporate a minimum of 10 calendar day standstill period at the point that an award decision notice is communicated to tenderers. The award decision notice will specify the criteria for the award of the contract, the reasons for the decision, including when the standstill period is expected to end or the date before which the Contracting Authority will not conclude the contract. If an appeal regarding the award of a contract has not been successfully resolved, the Public Contracts (Amendment) Regulations 2009 provide for aggrieved parties who have been harmed or at risk of a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). The Court may order the setting aside of the award decision or may order the Contracting Authority to amend any document and may award damages. If the Contract has been entered into the Court may make a declaration of ineffectiveness or may order that the duration of any relevant specific contract be shortened and additionally may award damages. The time limit for seeking such a declaration is generally 6 months (and 30 days in certain circumstances).

VI.5) Date of dispatch of this notice

25/06/2018

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services

Delivery locations

ID Description
1023 Flintshire and Wrexham

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
27 June 2018
Deadline date:
03 August 2018 00:00
Notice type:
02 Contract Notice
Authority name:
Wrexham County Borough Council
Publication date:
23 July 2018
Notice type:
14 Corrigendum
Authority name:
Wrexham County Borough Council
Publication date:
06 December 2018
Notice type:
03 Contract Award Notice - Successful Supplier(s)
Authority name:
Wrexham County Borough Council

About the buyer

Main contact:
julia.curtis@wrexham.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
17/07/2018 14:42
Notice date(s) changed
IV.2.2) Time limit
Old date: 27/07/2018 12:00
New date: 03/08/2018 12:00

IV.2.7) Conditions for opening of tenders
Old date: 27/07/2018 12:00
New date: 03/08/2018 12:00

Due to the sheer volume of queries received, it has been deigned fairer to allow the bidders more time to respond.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.