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VEAT

Delivery of the European Consumer Centre Services (ECCS)

  • First published: 24 May 2019
  • Last modified: 24 May 2019

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Department of Business, Energy and Industrial Strategy (BEIS)
Authority ID:
AA72386
Publication date:
24 May 2019
Deadline date:
-
Notice type:
VEAT
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Delivery of the ECCS until the end of December 2020.

Full notice text

Voluntary ex ante transparency notice

Directive 2014/24/EU

Section I: Contracting entity

I.1) Name and addresses

Department of Business, Energy and Industrial Strategy (BEIS)

1 Victoria Street, United Kingdom

London

SW1H 0ET

UK

Contact person: Andrew Meldrum

E-mail: Andrew.Meldrum@beis.gov.uk

NUTS: UKI

Internet address(es)

Main address: https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy

I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Delivery of the European Consumer Centre Services (ECCS)

Reference number: TRN 1866\04\2019

II.1.2) Main CPV code

75110000

 

II.1.3) Type of contract

Services

II.1.4) Short description

BEIS will award a contract to chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email. It is provided in accordance with the Services Directive 2006/123/EC. The contract covers the cost of running the service only.

The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 148 360.50  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UK


Main site or place of performance:

UNITED KINGDOM.

II.2.4) Description of the procurement

Delivery of the ECCS until the end of December 2020.

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: Yes

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Award of a contract without prior publication of a call for competition

Justification for selected award procedure:

The procurement falls outside the scope of application of the Directive

Explanation:

The ECCS needs to be retained until at least 31.10.2019. Under the withdrawal agreement negotiated between the UK and EU, it is further expected the ECCS will continue until at least December 2020. The future of the ECCS thereafter is contingent on the future economic partnership with the EU and associated policy decisions. A new contract is required to run for 18 months from July 2019 to December 2020.

The appointment is made under Regulation 32 (2) (b) (ii) of the UK’s Public Contract Regulations 2015. The ECCS is currently delivered by CTSI. The same team also currently deliver the European Consumer Centre, a larger consumer advice service; this will be delivered by CTSI until end of December 2020. It is impractical to deliver the ODR contact point in isolation from the ECC, and is also reliant on the skills held by CTSI personnel.

CTSI has the necessary personnel, equipment and experience already in place. Given the uncertain future of the ECCS and the resultant short contract period; strong interdependency with the European Consumer Centre; the low value of the contract; the low number of people needed to deliver the service; and the advisor training time required, continuation of delivery by the incumbent is the only realistic option for this period.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section V: Award of contract/concession

V.2 Award of contract/concession

V.2.1) Date of conclusion of the contract/concession

21/03/2019

V.2.2) Information about tenders

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Chartered Trading Standards Institute

1 Sylvan Court, Sylvan Way, Southfields Business Park

Basildon

SS15 6TH

UK

E-mail: andya@tsi.org.uk

NUTS: UK

Internet address(es)

URL: http://www.tradingstandards.uk

The contractor is an SME: No

V.2.4) Information on value of the concession and main financing terms (excluding VAT)

Total value of the concession/lot: 148 360.50  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=398900047

GO Reference: GO-2019521-PRO-14916514

VI.4) Procedures for review

VI.4.1) Review body

Department of Business, Energy and Industrial Strategy (BEIS)

1 Victoria Street, 1 Victoria Street

London

SW1H 0ET

UK

E-mail: Andrew.Meldrum@beis.gov.uk

Internet address(es)

URL: https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy

VI.5) Date of dispatch of this notice

21/05/2019

Coding

Commodity categories

ID Title Parent category
75110000 General public services Administration services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
Andrew.Meldrum@beis.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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