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02 Contract Notice

Customer Research & Market Engagement

  • First published: 18 May 2020
  • Last modified: 18 May 2020

Contents

Summary

OCID:
ocds-kuma6s-101809
Published by:
Dwr Cymru Cyfyngedig
Authority ID:
AA1175
Publication date:
18 May 2020
Deadline date:
23 June 2020
Notice type:
02 Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Customer engagement and market research CPV: 79310000, 79311000, 79311210, 79342310, 79311000, 79311210, 79342310.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Dwr Cymru Welsh Water

Pentwyn Road

Nelson

CF46 6LY

UK

Telephone: +44 1443452186

E-mail: karen.field@dwrcymru.com

NUTS: UKL

Internet address(es)

Main address: http://dwrcymru-welshwater.bravosolution.co.uk/web/login.html

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA1175

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://dwrcymru-welshwater.bravosolution.co.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://dwrcymru-welshwater.bravosolution.co.uk


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Customer Research & Market Engagement

Reference number: DCWW.2020.1062

II.1.2) Main CPV code

79310000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Customer engagement and market research

II.1.5) Estimated total value

Value excluding VAT: 1 500 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

Stated Preference Customer Survey Activity

II.2.2) Additional CPV code(s)

79311000

79311210

79342310

II.2.3) Place of performance

NUTS code:

UKL1

II.2.4) Description of the procurement

Stated Preference Customer Survey Activity

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

provision to extend contract for a further 3 years

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Customer Engagement Activity

II.2.2) Additional CPV code(s)

79311000

79311210

79342310

II.2.3) Place of performance

NUTS code:

UKL1

II.2.4) Description of the procurement

Customer Engagement Activity

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: Yes

Description of renewals:

provision to extend contract for a further 3 years

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 7

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive procedure with negotiation

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

Envisaged maximum number of participants to the framework agreement: 8

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 23/06/2020

Local time: 10:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 06/07/2020

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 14/09/2020

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

VI.3) Additional information

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=101809.

(WA Ref:101809)

VI.4) Procedures for review

VI.4.1) Review body

High Court

Royal Courts of Justice, The Strand

London

WC2A 2LL

UK

Telephone: +44 2079477501

VI.5) Date of dispatch of this notice

15/05/2020

Coding

Commodity categories

ID Title Parent category
79342310 Customer survey services Marketing services
79310000 Market research services Market and economic research; polling and statistics
79311000 Survey services Market research services
79311210 Telephone survey services Survey services

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1020 East Wales
1023 Flintshire and Wrexham
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1011 Isle of Anglesey
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea
100 UK - All
1000 WALES
1010 West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
18 May 2020
Deadline date:
23 June 2020 00:00
Notice type:
02 Contract Notice
Authority name:
Dwr Cymru Cyfyngedig
Publication date:
28 October 2020
Notice type:
03 Contract Award Notice - Successful Supplier(s)
Authority name:
Dwr Cymru Cyfyngedig

About the buyer

Main contact:
karen.field@dwrcymru.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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We welcome calls in Welsh.