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Contract Notice

Provision of Customer Loyalty Services

  • First published: 20 October 2021
  • Last modified: 20 October 2021

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
First Rail Holdings Limited
Authority ID:
AA43690
Publication date:
20 October 2021
Deadline date:
19 November 2021
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Provision of Customer Loyalty Services for Avanti West Coast

Full notice text

Contract notice – utilities

Section I: Contracting entity

I.1) Name and addresses

FIRST RAIL HOLDINGS LIMITED

LONDON

UK

Contact person: Rachel Crockford

Telephone: +44 7583102659

E-mail: FRH-procurement.indirects@firstrail.com

NUTS: UKI32

Internet address(es)

Main address: https://www.firstgroupplc.com

Address of the buyer profile: https://www.firstgroupplc.com

I.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at:

https://s2c-uk62.waxdigital.com/FirstGroupPlc/DisplayModules/TradeModules/Negotiations/Sourcing/DocumentMain.aspx?ProjectId=2006&DocumentId=2008&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://s2c-uk62.waxdigital.com/FirstGroupPlc/DisplayModules/TradeModules/Negotiations/Sourcing/DocumentMain.aspx?ProjectId=2006&DocumentId=2008&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f


I.6) Main activity

Railway services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Customer Loyalty Services

Reference number: FG001268

II.1.2) Main CPV code

79342321

 

II.1.3) Type of contract

Services

II.1.4) Short description

Provision of Customer Loyalty Services for First Rail Holdings businesses including Avanti West Coast, Greater Western Railway, South Western Railway and TransPennine Express

II.1.5) Estimated total value

Value excluding VAT: 8 200 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

Customer Loyalty Services for Avanti West Coast

II.2.2) Additional CPV code(s)

79342321

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of Customer Loyalty Services for Avanti West Coast

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 3 600 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

There will be an option to extend for a period of up to two years

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Customer Loyalty Services - Greater Western Railway

II.2.2) Additional CPV code(s)

79342321

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of Customer Loyalty Services for Greater Western Railway

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 3 200 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

There will be an option to extend for a period of up to 2 years

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Customer Loyalty Services for South Western Railway

II.2.2) Additional CPV code(s)

79342321

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of Customer Loyalty Services for South Western Railway

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 730 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

There will be an option to extend for a period of up to 2 years

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 4

II.2.1) Title

Customer Loyalty Services for TransPennine Express

II.2.2) Additional CPV code(s)

79342321

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Provision of Customer Loyalty Services for TransPennine Express

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 732 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

There will be an option to extend for a period of up to 2 years

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Negotiated with call for competition

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 19/11/2021

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

First Rail Holdings Limited

London

UK

VI.5) Date of dispatch of this notice

19/10/2021

Coding

Commodity categories

ID Title Parent category
79342321 Customer-loyalty programme Marketing services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
FRH-procurement.indirects@firstrail.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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