UWTSD2122/177. Customer Relationship Management Platform (CRM)

Contract details

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ID:

124368

OCID:

ocds-kuma6s-122298

Contract type:

Services

Procedure type:

Restricted

Contract award notice ref:

JAN425550

Internal ref:

UWTSD2122/177

Contact catergory:

C - Local contract let on behalf of one buyer

Buyer:

University of Wales Trinity Saint David

Primary CPV code:

N/a

Additional CPV code(s):

Is framework:

No

Carbon reduction plan:

Options:

Description:

The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years. The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns. The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution. The solution must be able to support bilingual communication with the end user. It is expected the university will contract for a minimum of 3 years initially from mid-2022. We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.

Purchasing team:

N/a

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Contract dates

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Date awarded:

11 August 2022

Start date:

22 August 2022

End date:

22 August 2025

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Contract extensions

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Max extension options available:

0 (months)

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Additional information

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Additional information:

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Contact details

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Contract name:

Heidi Davies, Procurement Manager

Contract email:

N/a

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