Accessibility statement

This accessibility statement applies to information on the Sell2Wales website.  

Using this website

This website is run by Proactis. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard.
• navigate most of the website using speech recognition software.
• use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some pages and document attachments are not clearly written
• some tables do not have row headers
• some heading elements are not consistent
• some page titles are not unique
• some form labels are not unique
• some images do not have good alternative text
• some link text does not describe the purpose of the link
• many documents are in PDF format and are not accessible

Request information in a different format

If you need information on this website in a different format like plain text, braille, BSL, large print, easy read or audio recording:

•  email: help@sell2wales.gov.wales
•  phone: 0800 222 9004

We'll need you to tell us:

• the web address (URL) of the information you need
  your email address and name
• the format you would like to receive - for example, plain text, braille, BSL, large print or audio CD
• which assistive technologies you use

You can request a PDF in an accessible format from its page. Select ‘Request an accessible format’ to contact the organisation that published the document.
We’ll review your request and get back to you in 7 working days.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us on one of the ways below: 

•  email: help@sell2wales.gov.wales
•  phone: 0800 222 9004

We'll need you to tell us:

•  the web address (URL) of the page you think we’re not meeting accessibility requirements
•  why you think we’re not meeting accessibility requirements

We’ll review your request and get back to you in 7 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Ofcom requires all landline and mobile telephone companies to provide a number of services for customers with disabilities. You can use the text relay service of your choice to contact Sell2Wales.
Our offices have audio induction loops, or if you contact us before your visit, we will make every effort to arrange a British Sign Language (BSL) interpreter. Just contact us on one of the ways below: 

• email: help@sell2wales.gov.wales
• phone: 0800 222 9004

We'll need you to tell us:

•  who you are
•  how we can help you

 We’ll review your request and get back to you in 7 working days.

Technical information about this website’s accessibility

Sell2Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons: Non-compliance with the accessibility regulations:

• Some pages have the same alternative text as adjacent text. This fails success criteria WCAG AA 1.4.1.  We plan to resolve the issue by April 2026.

• Some pages do not have very high text contrast. This fails success criteria WCAG AA 1.4.6. We plan to resolve the issue by April 2026.
• Some content is either unclear or difficult to understand for certain types of users. This fails success criteria WCAG SC 3.1. We plan to resolve the issue by April 2026.
  

Non-compliance with the accessibility regulations

The technologies listed below is non-accessible for the following reasons: Non-compliance with the accessibility regulations:

• Several pages don't scroll in two dimensions on small screens like mobiles and content does not fit without requiring scrolling in two dimensions. This fails success criteria WCAG AA 1.4.10. We plan to resolve the issue by April 2026.
• Several controls on Buyer search and search for notices do not change appearance when they are selected.  This fails success criteria WCAG AA 1.4.10. We plan to resolve the issue by April 2026.
• Search for notices page has linking to anchors that do not exist. This fails success criteria WCAG AA 1.4.1. We plan to resolve the issue by April 2026.

If you need to access information in one of these document types, please contact us on one of the ways below and ask for an alternative format.

• email: help@sell2wales.gov.wales
• phone: 0800 222 9004

We'll need you to tell us:

•  the web address (URL) of the information you need
•  the format you would like to receive
•  which assistive technologies you use

We’ll review your request and get back to you in 7 working days.

Preparation of this accessibility statement

This statement was prepared on 20th February 2023 to replace the previous accessibility statement. The statement was last reviewed on the 8th September 2025 date.

How we tested the website