User Research Support for Registration Transformation Programme

Contract details

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ID:

168932

OCID:

ocds-kuma6s-165907

Contract type:

Services

Procedure type:

Open

Contract award notice ref:

AUG646350

Internal ref:

Portal Ref: 168932

Contact catergory:

C - Local contract let on behalf of one buyer

Buyer:

Social Care Wales

Primary CPV code:

N/a

Additional CPV code(s):

Is framework:

No

Carbon reduction plan:

Options:

Description:

Social Care Wales seeks to appoint a suitably experienced supplier to deliver iterative user research and usability testing to support the ongoing development of its online Registration application. The work forms part of the Registration Transformation Programme and will focus on testing and refining individual sections of the application form to improve the user experience for social care workers. The supplier will recruit participants, conduct remote usability testing sessions, and provide clear, actionable insights and recommendations to inform design improvements. Research will be delivered in cycles, with additional sections included subject to available time and budget.

Purchasing team:

N/a

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Contract dates

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Date awarded:

07 July 2026

Start date:

10 July 2026

End date:

10 October 2026

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Contract extensions

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Max extension options available:

0 (months)

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Additional information

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Additional information:

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Contact details

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Contract name:

Procurement Team

Contract email:

N/a

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