CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

Taff Telecoms (Omnichannel) Tender

2.2

Description of the goods or services required

Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.

Approx 200 users, 16 seat contact centre, 12 sites

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

36 month contract

200 users

16 contact centre agents

12 sites

110 DDI

2000 customers

3 Conditions for Participation

3.1

Minimum standards and qualification required

Financial Standing- To participate tenderers who file audited accounts with Companies House, should provide annual financial statements for the last 3 financial years which demonstrate their on-going viability.

Experience and Capacity-To participate tenderers will need to provide 3 references for contracts currently operated remonstrating relevant experience.

Insurance-To participate tenders will need to provide evidence of Professional indemnity insurance protects against claims for loss or damage made by clients or third parties as a result of the impact of negligent services you provided or negligent advice you offered.

Business Continuity-To participate tenders will need to provide evidence they have a business continuity arrangement in place to meet the organisation support, uptime and recovery requirements.

Data Protection-To participate tenders will need to provide evidence and any accredita-tion or compliance with recognised standards that evidences they can comply with GDPR principles and the UK Data Protection Act 2018.

Cyber Security-To participate tenders will need to provide evidence and any accredita-tion or compliance with recognised standards that evidences they adequate cyber secu-rity in place.

Vendor Accreditation-To participate tenders will need to provide evidence that they are an accredited vendor for the technologies they are proposing.

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

TTT2026

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:160437)

5.2

Additional Documentation

5.3

Publication date of this notice