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Notice Details

Title: Workshop Facilitators
Published by: Serco Regional Services Ltd T/A Serco Enterprise
Publication Date: 24/03/2017
Deadline Date: 18/04/2017
Deadline Time: 13:00
Notice Type: Sub-Contract Opportunity
Has Documents: Yes
Has ESPD: No
Abstract: Business Wales provides a first class business support service to small and medium sized enterprises (SMEs) located in Wales on behalf of the Welsh Government, funded by the European Regional Development Fund. This service is delivered by Growth Partnership Wales, a partnership of Business in Focus, Antur Teifi and Serco Limited.
Superfast Business Wales is a service element of Business Wales, which started in January 2016. It supports eligible businesses across Wales to understand, adopt and exploit the benefits of newer technologies, some of which made accessible through next generation broadband.
Serco ESE is looking to select a group of experienced workshop facilitators who can deliver inspiring digitally focussed workshops to show businesses how adopting technology can enhance their business productivity and profit. This will be to support a workshop programme that commenced in 2016 and is expected to run through to the end of the Service in December 2020. The selected group will join an existing group of organisations that were procured through the initial call for support in early 2016.
As a result of this exercise, Serco ESE will have a preferred supplier list of facilitators. Being part of this list is not necessarily a guarantee of work but will put you in a pool of suppliers that may be asked to quote for work as and when it is required.
Below is an outline of the specialist knowledge areas that we are specifically looking for:
- Using digital technology to enhance business processes
- Cloud based solutions
- Cyber risk and disaster recovery
- Digital Leadership
- Customer Relationship Management Systems
- Flexible Working
- Digital Marketing and Social Media
- E-Commerce
Sector based understanding of how these technologies may apply to the following sectors:
- Manufacturing
- Construction
- Agriculture – diversification
- Professional Services
- Food and Drink
- Retail
- Tourism
- General Services
Our Requirements
Successful suppliers will be able to evidence capability and experience in three or more of the above specialisms, be competitively priced and able to quickly respond to requests for quotes and specifications to deliver work on one or more of our programmes as required. Suppliers should be able to demonstrate the following capabilities:
- Ability to respond to specifications providing clearly costed quotes at short notice
- Ability to develop and update workshop content with relevant and up to date digital technology information of interest to SMEs
- Ability to produce engaging presentations and corresponding slides
- Experienced in delivering subject matter or sector specific workshops in an engaging and accessible manner for the small business audience, able to develop interactive communication and build rapport with small groups
- Keep up to date with the latest ICT thinking and ensure this is reflected in event delivery techniques and topics and subject matter
- To respond to feedback from events to adjust content, working with SFBW staff to address any challenges in a professional and timely manner
- Ability to work to tight timescales
- In-depth understanding of ICT and the opportunities for business to exploit newer technologies to catalyse business improvement and growth
- Knowledge of the Welsh Businesses landscape and be prepared to travel to locations throughout the country
We will require any supplier working as part of this programme to hold Professional Indemnity Insurance to a level of GBP2 million.
Serco Regional Services Ltd will contract with the successful suppliers and it is anticipated that the contract will be awarded for the period May 2017 to 31 December 2020 subject to available funding and performance reviews.
Contract Value
There will be no value attached to the contracts awarded. Individual items of activity (or work packages) will be identified.

Sub-Contract - Opportunity

SERVICES

1 Purchasing Organisation Details

1.1

Purchasing Organisation Name and Address


Serco Regional Services Ltd T/A Serco Enterprise

Envoy House, 61 Longbridge Road,

Plymouth

PL6 8LU

UK

Andrew Couch

+44 03716412119


1.2

Obtaining Documentation

The documents will be available from Sell2Wales. Please record your interest in the notice to download the documents.

1.3

Further Information

Request for further information should be submitted through the Questions and Answers function on Sell2Wales. Please record your interest in the notice to submit a question.

1.4

Receipt of Documents

Completed documents should be returned through the Sell2Wales post box facility. Please record your interest in the notice to submit a response.

2 Contract Details

2.1

Title

Workshop Facilitators

2.2

Reference number attributed to the notice by the contracting purchasing organisation

028-2017-S-BWAL

2.3

Details of the Main Contract

Published ID: NOV112029

Title: Business Wales - Entrepreneurship and SME Support Service

Purchasing Organisation: Welsh Government

2.4

Description of the goods or services required

Business Wales provides a first class business support service to small and medium sized enterprises (SMEs) located in Wales on behalf of the Welsh Government, funded by the European Regional Development Fund. This service is delivered by Growth Partnership Wales, a partnership of Business in Focus, Antur Teifi and Serco Limited.

Superfast Business Wales is a service element of Business Wales, which started in January 2016. It supports eligible businesses across Wales to understand, adopt and exploit the benefits of newer technologies, some of which made accessible through next generation broadband.

Serco ESE is looking to select a group of experienced workshop facilitators who can deliver inspiring digitally focussed workshops to show businesses how adopting technology can enhance their business productivity and profit. This will be to support a workshop programme that commenced in 2016 and is expected to run through to the end of the Service in December 2020. The selected group will join an existing group of organisations that were procured through the initial call for support in early 2016.

As a result of this exercise, Serco ESE will have a preferred supplier list of facilitators. Being part of this list is not necessarily a guarantee of work but will put you in a pool of suppliers that may be asked to quote for work as and when it is required.

Below is an outline of the specialist knowledge areas that we are specifically looking for:

- Using digital technology to enhance business processes

- Cloud based solutions

- Cyber risk and disaster recovery

- Digital Leadership

- Customer Relationship Management Systems

- Flexible Working

- Digital Marketing and Social Media

- E-Commerce

Sector based understanding of how these technologies may apply to the following sectors:

- Manufacturing

- Construction

- Agriculture – diversification

- Professional Services

- Food and Drink

- Retail

- Tourism

- General Services

Our Requirements

Successful suppliers will be able to evidence capability and experience in three or more of the above specialisms, be competitively priced and able to quickly respond to requests for quotes and specifications to deliver work on one or more of our programmes as required. Suppliers should be able to demonstrate the following capabilities:

- Ability to respond to specifications providing clearly costed quotes at short notice

- Ability to develop and update workshop content with relevant and up to date digital technology information of interest to SMEs

- Ability to produce engaging presentations and corresponding slides

- Experienced in delivering subject matter or sector specific workshops in an engaging and accessible manner for the small business audience, able to develop interactive communication and build rapport with small groups

- Keep up to date with the latest ICT thinking and ensure this is reflected in event delivery techniques and topics and subject matter

- To respond to feedback from events to adjust content, working with SFBW staff to address any challenges in a professional and timely manner

- Ability to work to tight timescales

- In-depth understanding of ICT and the opportunities for business to exploit newer technologies to catalyse business improvement and growth

- Knowledge of the Welsh Businesses landscape and be prepared to travel to locations throughout the country

We will require any supplier working as part of this programme to hold Professional Indemnity Insurance to a level of GBP2 million.

Serco Regional Services Ltd will contract with the successful suppliers and it is anticipated that the contract will be awarded for the period May 2017 to 31 December 2020 subject to available funding and performance reviews.

Contract Value

There will be no value attached to the contracts awarded. Individual items of activity (or work packages) will be identified.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=64391.

2.5

Notice Coding and Classification

80500000 Training services
80510000 Specialist training services
80521000 Training programme services
80530000 Vocational training services
80531200 Technical training services
80532000 Management training services
80533100 Computer training services
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

3 Administrative Information

3.1

Type of Procedure

Single stage - Any candidate may submit a tender.

3.2

Time Limits



Time-limit for receipt of completed tenders
    18-04-2017  Time  13:00

Estimated award date 03-05-2017

3.3

Tender Submission Postbox

The awarding purchasing organisation has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility. Further details are available at http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

4 Other Information

4.1

Additional Information

Every successful organisation will be required to sign up to the Serco Supplier Code of Conduct, a copy of which is available with the Preferred Supplier Application. In addition, each successful organisation will receive a contract from Serco and the terms and conditions are also available with the Preferred Supplier Application. Any queries with the content of the terms and conditions must be raised prior to submitting the Application.Should Serco be required to sign any agreement or paperwork if you were successful, then the details must be supplied as part of your Application.The deadline for clarification questions is 13:00 on 5 April 2017.

Sub-contracting opportunities published on Sell2Wales are business-to-business transactions and are not subject to the normal public sector and EU rules regarding procurement. The Welsh Government does not accept responsibility or liability for the content, evaluation or award of sub-contracting opportunities.

(WA Ref:64391)

Relates to the following project/programme financed by EU Community Funds: Superfast Business Wales

4.2

Additional Documentation

Supplier Code of Conduct
Terms and Conditions (March 2017) - Extract
028-2017-S-BWAL Preferred Supplier Application final

4.3

Publication date of this notice

 24-03-2017

Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: N/a
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
80533100Computer training servicesComputer-user familiarisation and training services
80532000Management training servicesVocational training services
80510000Specialist training servicesTraining services
80531200Technical training servicesIndustrial and technical training services
80521000Training programme servicesTraining facilities
80500000Training servicesEducation and training services
80530000Vocational training servicesTraining services

Delivery Locations

Delivery Locations
IDDescription
1017Bridgend and Neath Port Talbot
1022Cardiff and Vale of Glamorgan
1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013Conwy and Denbighshire
1020East Wales
1023Flintshire and Wrexham
1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012Gwynedd
1011Isle of Anglesey
1021Monmouthshire and Newport
1024Powys
1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018Swansea
1000WALES
1010West Wales and The Valleys

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the Record your interest now button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Alternatively, you can download all current documents (Zip File)

Current Documents

CreatedNameDescriptionSizeDownloads
24/03/2017 Supplier Code of Conduct Serco Code of Conduct4.09 MB0
24/03/2017 Terms and Conditions (March 2017) - Extract Terms and Conditions675.41 KB0
24/03/2017 028-2017-S-BWAL Preferred Supplier Application final Application Form501.36 KB1

Replaced Documents

There are no previous versions of these documents

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