II.2.3) Place of performance
NUTS code:
UKL
II.2.4) Description of the procurement
The purpose of the Student Awards System is to manage the processing of student bursary applications. The Student Awards Service Team process circa 9,600 student applications a year and receive circa 12,000 phones call a year.
The project scope will focus on the Students Awards Service and Student Streamlining Service within the Employment Services Division of NWSSP and will engage with key stakeholders such as Students, Higher Education Institutes and Commissioning body Health Education and Improvement Wales (HEIW).
The overall project scope is to provide a procured framework for Shared Services to draw down a Student Bursary Application solution to support the management of bursary applications and contribute to improving the bursary application experience for Healthcare Students. In addition to that, the solution is required to support a number of additional service efficiencies that have been identified and present timely opportunities to align with other key initiatives such as Student Streamlining. The solution will also be required to support the delivery of our entire services for Healthcare Students and stakeholders in both Welsh & English throughout each stage of the solution.
DELIVERABLES
The key deliverables for the Student Awards Bursary System will be bilingual & based on the following:
1. Implement, test & go live achieved before 31st March 2022 – Bursary solution.
2. Implement, test & go live Student Streamlining module – Autumn 2022. Interface will be required for this module.
3. Receive online student applications.
4. Request evidence to support the student application.
5. Enable assessment of the application and evidence by the service.
6. Adhere to Information Governance policies and procedures where applicable and maintains confidentiality.
7. Communicate application outcomes to students.
8. Provide knowledge management to students via solution.
9. The solution must be able to function in Welsh and English for students and operational stakeholders applying the same functionality principles at each stage of the solution and comply with Welsh Language Measure Act 2011 & Welsh Language Standards 2018.
10. Ability to monitor progress & performance through stages of student bursary pathway.
11. Digital dashboard that is interoperable for key end user & stakeholder.
i. Student dashboard
ii. Team dashboard
iii. Manager dashboard
iv. Stakeholder view
12. Suite of standard & customisable reporting based on business rules highlighting for example performance delays / bottlenecks within pathway with an ability to directly link with non-compliance records (drill down).This function would be available to the administrator licence.
13. Ability to interface with other NHS organisational systems (details of systems below).
14. Document management functionality & sharing across stakeholder group.
15. The solution must be the source of all communication and multi - faceted in respect of managing notifications, email, intelligent FAQ system.
16. Functionality to sign up to terms & conditions to an identifiable category of students. This function will also need to support multiple versions of the terms and conditions.
17. Push workload. For example re-assigning workload.
18. Solution must maximise use of technology to validate evidence.
19. Chatbot technology with AI.
20. Cloud based solution.
21. Compatible with Microsoft 365.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical
/ Weighting: 70
Cost criterion: Cost
/ Weighting: 30
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
Extension periods of 12 months and 12 months available.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
See tender documentation for optional extras which may or may not be utilised during the contract duration.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No