Description of the goods or services required
Caerphilly County Borough Council are seeking expressions of interest from a suitably qualified and experienced supplier to provide a void management energy scheme. Suppliers shall note that they must be capable of meeting (as a minimum) the following criteria:
• A scheme that supply’s a key account manager to oversee the contract.
• A scheme that provides a specialist team with the necessary experience to handle the scheme’s administration and enquiries process.
• A scheme that provides a single point of contact for our housing offices.
• A scheme that provides a suitable administrative procedure.
• A scheme that will assist in clearing down previous tenants debts that can also provide a suitable process when dealing with pre-payment meters.
• A scheme that applies no standing charge for void properties and allows some credit for undertaking maintenance during the void period.
• A scheme that provides a process for dealing with long term voids.
• A scheme that provides a process for inclusion of SMET 2 SMART meters (Inc. advice leaflets) only to be changed with the agreement of CCBC.
• A scheme that adheres to the Authority’s processes and procedures for dealing with Tenants and specifically vulnerable people as highlighted in Appendix 3, 4, 5 and 6 on the attachments section of the Proactis Portal E-Tendering system.
• A scheme that provides assistance with installations of new meters and supplies including tenant support with remodelling of sheltered housing schemes and the provision of individual meters.
• A scheme that provides a full service including free induction and staff training.
• A scheme that provides assistance in supply of new meters and supplies (should it be required) when the council acquires new properties or newly constructed properties in future years. |