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Summary

OCID:: ocds-kuma6s-124315
Published by:: Llywodraeth Cymru / Welsh Government
Authority ID:: AA0007
Publication date:: 26 August 2022
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The Childcare Offer for Wales is a digital service developed by the Welsh Government to provide childcare funding. Welsh Local Authorities (WLA) will be providing first line support to the service. A telephony solution is required to channel calls from a single contact number to the relevant WLA. Interactive Voice Response (IVR) is required to navigate the call menu, due to the number of options available (44 options, 22 LA’s in both English and Welsh). The contract will be for a support partner to implement and provide support for IVR enabled call management software, delivered on a SaaS basis.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Welsh Government
Postal Address: Crown Buildings, Cathays Park,
Town: Cardiff	Postal Code: CF10 3NQ	Country: UK
For the attention of: Commercial and Procurement ICT	Telephone: +44 3000257095
E-Mail:	Fax:
Internet Address (URL): http://wales.gov.uk/?skip=1&lang=en

2 Contract Details

2.1 Title

Childcare Offer Wales Telephony Solution

2.2 Description of the contract

The Childcare Offer for Wales is a digital service developed by the Welsh Government to provide childcare funding. Welsh Local Authorities (WLA) will be providing first line support to the service.

A telephony solution is required to channel calls from a single contact number to the relevant WLA. Interactive Voice Response (IVR) is required to navigate the call menu, due to the number of options available (44 options, 22 LA’s in both English and Welsh).

The contract will be for a support partner to implement and provide support for IVR enabled call management software, delivered on a SaaS basis.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	48000000		Software package and information systems
	48500000		Communication and multimedia software package
	48510000		Communication software package
	48512000		Interactive voice response software package
	48516000		Exchange software package

b) Delivery Location/Area

	Code		Location
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Estimated Total Value

215000 GBP

3 Procedure

3.1 Type of Procedure

Single stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: 4Net Technologies
Postal Address: 3 Scholar Green Road, Stretford,
Town: Manchester	Postal Code: M320TR	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL): https://fournet.co.uk/

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

C043/2022/2023

5.2 Date of Contract Award

25-08-2022

5.3 Number of tenders received

5.4 Other Information

This contract was awarded under the Vale of Glamorgan County Borough Council Connecting Wales Framework Agreement

(WA Ref:124315)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

26-08-2022

SF 53

Coding

Commodity categories

ID	Title	Parent category
48500000	Communication and multimedia software package	Software package and information systems
48510000	Communication software package	Communication and multimedia software package
48516000	Exchange software package	Communication software package
48512000	Interactive voice response software package	Communication software package
48000000	Software package and information systems	Computer and Related Services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Childcare Offer Wales Telephony Solution

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: