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Summary

OCID:: ocds-kuma6s-130792
Published by:: Cardiff University
Authority ID:: AA0258
Publication date:: 13 April 2023
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

Continued delivery of the existing Hosted contact centre service including Teams Telephony integration and extended support/staff training and enhanced engineering cover during Clearing.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Cardiff University
Postal Address: Procurement Services, McKenzie House, 30-36 Newport Road,
Town: Cardiff	Postal Code: CF24 0DE	Country: UK
For the attention of: Georgia Davies	Telephone: +44 2920879648
E-Mail:	Fax:
Internet Address (URL): http://www.cardiff.ac.uk/business/why-work-with-us/for-suppliers

2 Contract Details

2.1 Title

Netcall Liberty Cloud Contact Centre Renewal

2.2 Description of the contract

Continued delivery of the existing Hosted contact centre service including Teams Telephony integration and extended support/staff training and enhanced engineering cover during Clearing.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	48218000		License management software package
	48333000		Contact management software package
	48517000		IT software package
	72260000		Software-related services
	72261000		Software support services

b) Delivery Location/Area

	Code		Location
	1022		Cardiff and Vale of Glamorgan

2.4 Estimated Total Value

3 Procedure

3.1 Type of Procedure

Single stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Netcall Technology Ltd
Postal Address: Suite 203 Bedford Heights, Brickhill Drive,
Town: Bedford	Postal Code: MK417PH	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL): http://www.netcall.com

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

CU.1267.GD

5.2 Date of Contract Award

15-03-2023

5.3 Number of tenders received

5.4 Other Information

(WA Ref:130792)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

13-04-2023

SF 53

Coding

Commodity categories

ID	Title	Parent category
48333000	Contact management software package	Scheduling and productivity software package
48517000	IT software package	Communication software package
48218000	License management software package	Networking software package
72261000	Software support services	Software-related services
72260000	Software-related services	Software programming and consultancy services

Delivery locations

ID	Description
1022	Cardiff and Vale of Glamorgan

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Netcall Liberty Cloud Contact Centre Renewal

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: