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Notice Details

Title: Cisco Unified Contact Centre Express and Teams Integration
Published by: City & County of Swansea
Publication Date: 10/07/2019
Deadline Date: 09/08/2019
Deadline Time: 12:00
Notice Type: 02 Contract Notice
Has Documents: No
Has ESPD: No
Abstract: Swansea council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.
The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.
It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.
CPV: 45314000, 45314100, 45314120, 45314000, 72000000, 72250000.

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

City & County of Swansea

Civic Centre

Swansea

SA1 3SN

UK

E-mail: procurement@swansea.gov.uk

NUTS: UKL18

Internet address(es)

Main address: http://www.swansea.gov.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0254

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://etenderwales.bravosolution.co.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://etenderwales.bravosolution.co.uk


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Cisco Unified Contact Centre Express and Teams Integration

Reference number: CCS/19/247

II.1.2) Main CPV code

45314000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Swansea council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.

The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.

It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

45314100

45314120

45314000

72000000

72250000

II.2.3) Place of performance

NUTS code:

UKL18


Main site or place of performance:

Civic Centre, Oystermouth Road, SA1 3SN

II.2.4) Description of the procurement

Swansea council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.

The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.

It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 40

Price / Weighting:  60

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

24 month extension option

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 09/08/2019

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

CY

IV.2.7) Conditions for opening of tenders

Date: 12/08/2019

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=93767

(WA Ref:93767)

The buyer considers that this contract is suitable for consortia.

VI.4) Procedures for review

VI.4.1) Review body

City & County of Swansea

Civic Centre

Swansea

SA1 3SN

UK

Telephone: +44 1792636000

Internet address(es)

URL: http://www.swansea.gov.uk

VI.5) Date of dispatch of this notice

08/07/2019


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: procurement@swansea.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
45314120Installation of switchboardsInstallation of telecommunications equipment
45314000Installation of telecommunications equipmentElectrical installation work
45314100Installation of telephone exchangesInstallation of telecommunications equipment
72000000IT services: consulting, software development, Internet and supportComputer and Related Services
72250000System and support servicesSoftware programming and consultancy services

Delivery Locations

Delivery Locations
IDDescription
1018Swansea

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Document Family

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JUL301177: Cisco Unified Contact Centre Express and Teams Integration
Publication Date: 10/07/2019
Deadline: 09/08/2019
Notice Type: 02 Contract Notice
Authority name: City & County of Swansea
NOV315925: Cisco Unified Contact Centre Express and Teams Integration
Publication Date: 12/11/2019
Notice Type: 03 Contract Award Notice - Successful Supplier(s)
Authority name: City & County of Swansea

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