Contract notice
Section I: Contracting
authority
I.1) Name and addresses
City & County of Swansea
Civic Centre
Swansea
SA1 3SN
UK
E-mail: procurement@swansea.gov.uk
NUTS: UKL18
Internet address(es)
Main address: http://www.swansea.gov.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0254
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://etenderwales.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://etenderwales.bravosolution.co.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Cisco Unified Contact Centre Express and Teams Integration
Reference number: CCS/19/247
II.1.2) Main CPV code
45314000
II.1.3) Type of contract
Services
II.1.4) Short description
Swansea council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.
The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.
It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
45314100
45314120
45314000
72000000
72250000
II.2.3) Place of performance
NUTS code:
UKL18
Main site or place of performance:
Civic Centre, Oystermouth Road, SA1 3SN
II.2.4) Description of the procurement
Swansea council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.
The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.
It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 40
Price
/ Weighting:
60
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
24 month extension option
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
09/08/2019
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
CY
IV.2.7) Conditions for opening of tenders
Date:
12/08/2019
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=93767
(WA Ref:93767)
The buyer considers that this contract is suitable for consortia.
VI.4) Procedures for review
VI.4.1) Review body
City & County of Swansea
Civic Centre
Swansea
SA1 3SN
UK
Telephone: +44 1792636000
Internet address(es)
URL: http://www.swansea.gov.uk
VI.5) Date of dispatch of this notice
08/07/2019