Summary

OCID:: ocds-kuma6s-122520
Published by:: Wrexham County Borough Council
Authority ID:: AA0264
Publication date:: 27 June 2022
Deadline date:: -
Notice type:: Speculative Notice
Has documents:: Yes
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

Wrexham County Borough Council are conducting market engagement for a GDPR compliant, cloud hosted web-based system to manage all aspects of Housing Tenancies including mobile working, document management and automated correspondence. The system must also provide comprehensive reporting and management dashboards for each service area. We are interested in a solution that could provide most, if not all of the following: - Rent processing – income management, direct debits, target rents, rent assessment, universal credit management - Service charges for tenants and leaseholders - Supporting people grants - Arrears Management, prevention, projections, court processes - Managing void tenancies - Housing Applications – banding, online applications - Housing Nominations to external agencies - Property Allocations - Tenancy visits and monitoring - Tenancy support – including recording personal, sensitive information - Estate Management and monitoring - Day to Day Repairs - Periodic Servicing - Planned Maintenance - Anti-Social Behaviour – Tenancy enforcement processes and court action - Tenant and Contractor Self Service Portals - Housing options – managing temporary accommodation, homelessness investigation and applications - Traveller site – managing plot allocations, applications, rent and arrears - Integration with various other ICT systems, e.g. Civica Icon Added functionality, which we may require. - Tenant Profiling and Analytics - Welfare Adaptations - Customer Satisfaction Surveys (Compliments and Complaints) - Customer Relationship Management

Full notice text

Speculative Notice – NATIONAL

Notice Type: SUPPLIES

1 Authority Details

1.1 Authority Name and Address

Official Name: Wrexham County Borough Council
Postal Address: Commissioning Procurement and Contract Management Unit, Lampbit Street,
Town: Wrexham	Postal Code: LL11 1AR	Country: UK
For the attention of: Nicola Thompson	Telephone: +44 1978292798
E-Mail:	Fax:
Internet Address (URL):

1.2 Address from which further information may be obtained

Official Name: Wrexham County Borough Council
Postal Address: Commissioning Procurement and Contract Management Unit, Lampbit Street,
Town: Wrexham	Postal Code: LL11 1AR	Country: UK
For the attention of:	Telephone: +44 1978292798
E-Mail:	Fax:
Internet Address (URL):

2 Contract Details

2.1 Title

Housing Management System

2.2 Description of the goods or services required

We are interested in a solution that could provide most, if not all of the following:

- Rent processing – income management, direct debits, target rents, rent assessment, universal credit management

- Service charges for tenants and leaseholders

- Supporting people grants

- Arrears Management, prevention, projections, court processes

- Managing void tenancies

- Housing Applications – banding, online applications

- Housing Nominations to external agencies

- Property Allocations

- Tenancy visits and monitoring

- Tenancy support – including recording personal, sensitive information

- Estate Management and monitoring

- Day to Day Repairs

- Periodic Servicing

- Planned Maintenance

- Anti-Social Behaviour – Tenancy enforcement processes and court action

- Tenant and Contractor Self Service Portals

- Housing options – managing temporary accommodation, homelessness investigation and applications

- Traveller site – managing plot allocations, applications, rent and arrears

- Integration with various other ICT systems, e.g. Civica Icon

Added functionality, which we may require.

- Tenant Profiling and Analytics

- Welfare Adaptations

- Customer Satisfaction Surveys (Compliments and Complaints)

- Customer Relationship Management

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122520.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	48000000		Software package and information systems
	72000000		IT services: consulting, software development, Internet and support

b) Delivery Location/Area

	Code		Location
	100		UK - All
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

3 Administrative Information

3.1 Reference number attributed to the notice by the contracting authority

Proc-22-61

3.2 Estimated Start of the Award Procedure

01-09-2022

4 Other Information

4.1 Additional Information

Wrexham County Borough Council invites Expressions of Interest for Market Engagement purposes in regards to this procurement exercise. It is requested that Expressions of Interest are received no later than 12 noon on Friday 8th July 2022.

(WA Ref:122520)

4.2 Download Additional Documentation

The following additional documents relating to this notice are available from the site:

HMS PIN

4.3 Publication date of this notice

27-06-2022

SF 52

Coding

Commodity categories

ID	Title	Parent category
72000000	IT services: consulting, software development, Internet and support	Computer and Related Services
48000000	Software package and information systems	Computer and Related Services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
100	UK - All
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
08/07/2022 12:40	Expressions of Interest If you have expressed an interest in this notice, WCBC kindly request that Suppliers submit an document detailing their proposed Solution for further discussion during Market Engagement. Please can all submissions be sent to the details attached within the notice
11/07/2022 10:23	Expressions of Interest Further to the previous request for the submission of documentation, please can this documentation be submitted by Friday 29th July 2022 to procurement@wrexham.gov.uk / nicola.thompson@wrexham.gov.uk

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

docx

HMS PIN.docx

docx13.88 KB

This file may not be accessible.

Replaced documents

There are no previous versions of these documents.

Housing Management System

Contents

Summary

Abstract

Full notice text

Speculative Notice – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which further information may be obtained

2 Contract Details

2.1

Title

2.2

Description of the goods or services required

2.3

Notice Coding and Classification

3 Administrative Information

3.1

Reference number attributed to the notice by the contracting authority

3.2

Estimated Start of the Award Procedure