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Notice Details

Title: Call Monitoring Platform - Early Market Engagement Exercise
OCID: ocds-kuma6s-121384
Published by: Carmarthenshire County Council
Authority ID: AA0281
Publication Date: 14/06/2022
Deadline Date:
Deadline Time:
Notice Type: 01 Prior Information Notice (PIN)
Has Documents: Yes
Has SPD: No
Abstract: Llesiant Delta Wellbeing is a Local Authority Trading Company (LATC) wholly owned by Carmarthenshire County Council. In June 2018, the company was formed from a well-established Local Authority TEC service and since then the company has grown substantially and has increased its contracts across Wales, currently monitoring almost 40,000 clients via its TEC monitoring platform as well as calls from other local authority out of hours services and outbound calls.
At present, Llesiant Delta Wellbeing uses a TEC monitoring platform as part of its work with Health and Social Care Services and would like to understand what other platform options are available.
Any potential platforms would need to be able to allow Delta to continue to expend its work with Health and Social Care Teams and continue to expand and stretch the services that is has in place whilst taking advantage of the very best that Technology Enabled Care has to offer now, and in the months and years to come.
Llesiant Delta Wellbeing are looking for a partner to work with to ensure that its platform now and in the future, as the digital switch is completed across the UK, is the best product for Delta allowing Delta to continue to grow and be able to easily integrate new digital products and system into its platform.
CPV: 48814000, 79512000, 48814000, 33195000, 33195200, 75122000, 85100000, 85140000, 85144000, 85323000.

Prior information notice

This notice is for prior information only

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Delta Wellbeing Ltd

Unit 2 Heol Aur, Dafen Industrial Estate

Llanelli

SA14 8QN

UK

Contact person: Chris Davies

Telephone: +44 1267246239

E-mail: chddavies@carmarthenshire.gov.uk

NUTS: UKL14

Internet address(es)

Main address: https://www.deltawellbeing.org.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0281

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

Additional information can be obtained from the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Call Monitoring Platform - Early Market Engagement Exercise

II.1.2) Main CPV code

48814000

 

II.1.3) Type of contract

Supplies

II.1.4) Short description

Llesiant Delta Wellbeing is a Local Authority Trading Company (LATC) wholly owned by Carmarthenshire County Council. In June 2018, the company was formed from a well-established Local Authority TEC service and since then the company has grown substantially and has increased its contracts across Wales, currently monitoring almost 40,000 clients via its TEC monitoring platform as well as calls from other local authority out of hours services and outbound calls.

At present, Llesiant Delta Wellbeing uses a TEC monitoring platform as part of its work with Health and Social Care Services and would like to understand what other platform options are available.

Any potential platforms would need to be able to allow Delta to continue to expend its work with Health and Social Care Teams and continue to expand and stretch the services that is has in place whilst taking advantage of the very best that Technology Enabled Care has to offer now, and in the months and years to come.

Llesiant Delta Wellbeing are looking for a partner to work with to ensure that its platform now and in the future, as the digital switch is completed across the UK, is the best product for Delta allowing Delta to continue to grow and be able to easily integrate new digital products and system into its platform.

II.1.5) Estimated total value

Value excluding VAT: 500 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

79512000

48814000

33195000

33195200

75122000

85100000

85140000

85144000

85323000

II.2.3) Place of performance

NUTS code:

UKL14


Main site or place of performance:

Carmarthenshire

II.2.4) Description of the procurement

Llesiant Delta Wellbeing Ltd is an ambitious, young and agile company working across multiple disciplines within health and social care services. Formed as a Local Authority Trading Company (LATC), wholly owned by Carmarthenshire County Council in June 2018, having historically been a well-established in-house Local Authority TEC service. Over the last 4 years the company has grown substantially and increased its contracts and scope across Wales. It currently monitors almost 40,000 clients via its TEC monitoring platform, at two sites in Carmarthenshire serving almost half of all TEC alarm customers across Wales. Delta also offer a range of out of hours, ancillary and disaster recovery services for 12 local authorities, a wide range of housing associations and a range of commercial organisations.

The Company is highly integrated across the local and national health & social care sector and has strong, ambitious partnerships in place to deliver new innovative TEC services across County, Region and nationally. As well as traditional technology enabled care, Delta Wellbeing continues to use new innovative TEC in health and social care technologies to support patients leaving acute settings as well as in the community. Other partnerships sees Delta Wellbeing integrated into services that bring businesses and academia together and carry out research to see technology enabled care move further into mainstream care with advanced cutting edge technologies.

Recent projects have seen Delta Wellbeing deliver new patient monitoring services within the health board and introduce new response services across three counties that bolster services in those areas. The Company is on the cusp of delivering multiple new projects in the coming year meaning that Delta Wellbeing must ensure that its service and infrastructure are able to integrate new technologies and systems as well as allow as much integration with other health and social care systems as possible.

Carmarthenshire is the home of Pentre Awel, an ambitious 200m GBP project, which brings together life science and business innovation, research and academia to transform health and wellbeing. The project demonstrates the significance Carmarthenshire County Council (owners of Delta Wellbeing) are placing on being at the absolute cutting edge of the TEC industry.

Delta wellbeing is looking for a partner that it can work with to transform the way that health and social care is delivered with a focus on Technology Enabled Care across Wales, whilst also working closely with new suppliers of technology and new technology services.

Interested companies and consortia who can offer an integrated and interoperable digital monitoring solutions well as a true partnership that will allow Delta Wellbeing and its key stakeholders to achieve and exceed its current ambitions, should email Paul.faulkner@deltawellbeing.org.uk for further discussions.

In particular Delta Wellbeing would like to understand:

- What platform the suppliers could offer including all of its basic components and what additional software such as stock management can be offered.

- How the supplier would work with Delta Wellbeing to ensure that it achieves and exceeds its ambition in the coming years.

- What potential solutions the supplier would use that could transform the way that Delta operates

- What resources the supplier has that could be made available to Delta Wellbeing to drive further innovation.

Please note that Delta Wellbeing welcomes interest from single suppliers as well as joint bids and consortia.

II.3) Estimated date of publication of contract notice:

18/07/2022

Section IV: Procedure

IV.1) Description

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section VI: Complementary information

VI.3) Additional information

The attached questionnaire is divided into topic areas and consists of multiple choice questions and free text areas where you can provide more qualitative or detailed responses.

The questions contained in the questionnaire may not be applicable to all, so please complete as far as you are able and feel free to attach additional information, including the question reference, if this is easier.

The information and views you provide will be considered by Llesiant Delta Wellbeing, however Delta reserves the final right to follow what we consider to be the most appropriate approach to the market. Having considered all representations Delta reserves the right to package the requirement in such a way as to offer the most cost effective, sustainable solution.

Submissions received will not be scored and do NOT form part of an evaluation process.

Expressions of interest and completed questionnaires for the early market engagement are to be returned to the following mailbox/email address no later than 5pm (BST) on Friday 15th July 2022:-

crcorporateprocurement@carmarthenshire.gov.uk

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=121384.

(WA Ref:121384)

VI.5) Date of dispatch of this notice

14/06/2022


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: chddavies@carmarthenshire.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
75122000Administrative healthcare servicesAdministrative services of agencies
79512000Call centreTelephone-answering services
33195200Central monitoring stationPatient-monitoring system
85323000Community health servicesSocial services
85100000Health servicesHealth and social work services
48814000Medical information systemsInformation systems
85140000Miscellaneous health servicesHealth services
33195000Patient-monitoring systemMiscellaneous medical devices and products
85144000Residential health facilities servicesMiscellaneous health services

Delivery Locations

Delivery Locations
IDDescription
1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current Documents

CreatedNameDescriptionSizeDownloads
14/06/2022Llesiant Delta Wellbeing Background Information Llesiant Delta Wellbeing Background Information25.56 KB25
14/06/2022Llesiant Delta Wellbeing QuestionnaireLlesiant Delta Wellbeing Questionnaire114.50 KB30

Replaced Documents

There are no previous versions of these documents

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