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Notice Details

Title: UWTSD2122/177. Customer Relationship Management Platform (CRM)
OCID: ocds-kuma6s-122298
Published by: University of Wales Trinity Saint David
Authority ID: AA0343
Publication Date: 20/06/2022
Deadline Date: 11/07/2022
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: Yes
Has SPD: No
Abstract: The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years.
The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns.
The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution.
The solution must be able to support bilingual communication with the end user.
It is expected the university will contract for a minimum of 3 years initially from mid-2022.
We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


University of Wales Trinity Saint David

Procurement, Carmarthen Campus,

Carmarthen

SA31 3EP

UK

Heidi Davies, Procurement Manager

+44 1267676767


http://www.uwtsd.ac.uk

1.2

Address from which documentation may be obtained


Sell2Wales Website




UK




http://www.sell2wales.gov.wales

1.3

Completed documents must be returned to:


Sell2Wales Postbox




UK




http://www.sell2wales.gov.wales

2 Contract Details

2.1

Title

UWTSD2122/177. Customer Relationship Management Platform (CRM)

2.2

Description of the goods or services required

The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years.

The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns.

The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution.

The solution must be able to support bilingual communication with the end user.

It is expected the university will contract for a minimum of 3 years initially from mid-2022.

We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122298.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

48000000 Software package and information systems
48445000 Customer Relation Management software package
72000000 IT services: consulting, software development, Internet and support
72212445 Customer Relation Management software development services
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Dual stage

4.2

Reference number attributed to the notice by the contracting authority

UWTSD2122/177

4.3

Time Limits

Deadline for requests to participate
    11-07-2022  Time  12:00

Dispatch of invitations to tender
 18-07-2022

Estimated award date
 01-08-2022

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(WA Ref:122298)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

UWTSD2122.177. PQQ File
UWTSD2122.177. PQQ Instructions and Information
UWTSD2122.177. PQQ Scored Questions Response Template

5.3

Publication date of this notice

 20-06-2022

Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: N/a
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
72212445Customer Relation Management software development servicesProgramming services of application software
48445000Customer Relation Management software packageFinancial analysis and accounting software package
72000000IT services: consulting, software development, Internet and supportComputer and Related Services
48000000Software package and information systemsComputer and Related Services

Delivery Locations

Delivery Locations
IDDescription
1017Bridgend and Neath Port Talbot
1022Cardiff and Vale of Glamorgan
1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013Conwy and Denbighshire
1020East Wales
1023Flintshire and Wrexham
1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012Gwynedd
1011Isle of Anglesey
1021Monmouthshire and Newport
1024Powys
1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018Swansea
1000WALES
1010West Wales and The Valleys

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the Record your interest now button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Alternatively, you can download all current documents (Zip File)

Current Documents

CreatedNameDescriptionSizeDownloads
20/06/2022 UWTSD2122.177. PQQ File PQQ File86.76 KB52
20/06/2022 UWTSD2122.177. PQQ Instructions and Information PQQ Instructions and Information Document211.30 KB58
20/06/2022 UWTSD2122.177. PQQ Scored Questions Response Template PQQ. Scored Questions Response Template172.03 KB51

Replaced Documents

There are no previous versions of these documents

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