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Summary

OCID:
Published by:: London North Eastern Railway Limited
Authority ID:: AA72813
Publication date:: 03 April 2019
Deadline date:: 23 April 2019
Notice type:: Contract Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

London North Eastern Railway Limited (LNER) is a long-distance rail operator based in the UK operating on the East Coast mainline and running 156 services per weekday (157 on a Friday), 151 services on a Saturday and 118 services on a Sunday.

LNER calls at 48 stations, 11 of which it also manages, serving key UK cities including London, Leeds, Newcastle, Edinburgh and York. Over 363 days LNER carries over 20 000 000 customers a year.

LNER is committed to delivering an amazing customer experience through the combination of its talented people and the provision of high speed, high frequency services, which offer shorter journey times, more comfortable travel and excellent customer service.

The LNER fleet consists of 44 trains, 30 electric trains (MKIV) and 14 diesel trains (HST). In addition LNER are currently leasing an additional HST set from East Midland Trains.

There is a significant change to the fleet arriving in 2019 with the introduction of the new Azuma train, 1 of the most advanced trains on the UK’s rail network. The new fleet of 65 Azuma trains will be introduced at the rate of 1 per week over the next 2 years alongside the existing fleet which will gradually be withdrawn as they are replaced. When complete the new fleet will provide an extra 12 200 seats for a new and expanded timetable. The fleet will increase capacity into London Kings Cross by 28 % during peak times.

Whilst retaining overall strategic control, LNER will rely upon the supply partner to fully manage all aspects of the day-to-day logistical activities. All operational and financial relationships will be based on an open book policy encompassing partnering principles and the supply partner will have ultimate responsibility for their successful execution. The supply partner will have full responsibility for the delivery of the logistic services whether by directly employed or sub-contracted personnel.

LNER are seeking a supply partner where the reliability of the basic operational performance is a given, and who thrive on supplying innovation coupled with a strong sense of commerciality to help to shape the future of the catering offer. In doing so, the successful supply partner will pre-empt our customer’s requirements in order to deliver a world-leading customer experience while driving commercial performance.

LNER understands that getting the on-board catering proposition right is a key driver for customer advocacy. We continue to improve our commercial performance year on year, however we recognise the increasing threat of a more sophisticated and more varied platform retailer offering. We are therefore seeking a supply partner who can work with us in delivering insights and innovation in revolutionising the perception of the on-board catering experience.

LNER measure their customer experience using Net Advocacy Score (NAS). This shows that our happiest customers will remain loyal to LNER, and will recommend us to their friends, family and colleagues. Using this data we can tell that catering availability and catering quality are valued very highly with our customers and are key contributors to building an amazing customer experience.

LNER are committed to developing the catering offer to ensure a world class product and service offering for our customers. We wish our supply partner to play a large and intricate part in the development through innovation and by driving value throughout the supply chain.

Full notice text

Contract notice – utilities

Section I: Contracting entity

I.1) Name and addresses

London North Eastern Railway Limited

04659712

25 Skeldergate

York

YO1 6DH

Contact person: Rob Parfitt

E-mail: tenders@lner.co.uk

NUTS: UKE2

Internet address(es)

Main address: www.lner.co.uk

Address of the buyer profile: www.lner.co.uk

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

www.lner.co.uk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent to the abovementioned address

I.6) Main activity

Railway services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Supply of On-Train Catering and Logistics Services

II.1.2) Main CPV code

15000000

II.1.3) Type of contract

Supplies

II.1.4) Short description

The key objective of the LNER catering logistics contract is to identify a supply partner who is intuitive to the needs of our customers and our business. LNER seeks to deliver an innovative and dynamic contract which provides a customer centric end to end catering solution, while optimising commercial performance in a continually evolving environment. In undertaking this process it is LNER’s desire that the end result will be an agreement with a supply partner who can not only facilitate, but can help shape the evolution of the catering proposition to exceed the expectations of our customers both now and in the future. This contract is to include both supply of catering products and associated logistics in order to deliver an exceptional service to our customers throughout the route that we operate within.

II.1.5) Estimated total value

Value excluding VAT: 125 000 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

LNER calls at 48 stations, 11 of which it also manages, serving key UK cities including London, Leeds, Newcastle, Edinburgh and York. Over 363 days LNER carries over 20 000 000 customers a year.

The LNER fleet consists of 44 trains, 30 electric trains (MKIV) and 14 diesel trains (HST). In addition LNER are currently leasing an additional HST set from East Midland Trains.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 125 000 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

Optional 12-month extension at the end of the initial term.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Full tender documentation can be obtained by contacting tenders@lner.co.uk

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.6) Deposits and guarantees required:

A parent company guarantee will be required as stated in the tender documents.

III.2) Conditions related to the contract

III.2.3) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Negotiated with call for competition

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 23/04/2019

Local time: 17:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 03/05/2019

IV.2.4) Languages in which tenders or requests to participate may be submitted

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information