Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Hyde Housing Association
30 Park Street, Null
London
SE1 9EQ
UK
E-mail: procurementhelpdesk@hyde-housing.co.uk
NUTS: UK
Internet address(es)
Main address: https://www.hyde-housing.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Surveying Services
II.1.2) Main CPV code
79311000
II.1.3) Type of contract
Services
II.1.4) Short description
Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include:
— general perception (e.g. overall satisfaction, net promoter score),
— satisfaction with key services/customer touchpoints (e.g. feedback following a property repair/maintenance, complaint, new letting, anti-social behaviour case handling).
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
10 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Telephone Survey Services
II.2.2) Additional CPV code(s)
79311200
79311210
79311300
79342310
79342311
79311100
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Hyde is seeking a provider of live telephone survey services (CATI).
Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):
A full list of potential Contracting Authorities can be found here under the most recent file:
https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide
The following public bodies may also use the Framework Agreement:
http://www.wales.com/study/universities-wales
http://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en
https://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415
http://www.gov.scot/Topics/Government/public-bodies/about/Bodies
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Cost criterion: Pricing
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://hyde.delta-esourcing.com/respond/NSAC785Q9U
Lot No: 2
II.2.1) Title
Real-Time Survey Services
II.2.2) Additional CPV code(s)
79311100
79311200
79311300
79342310
79342311
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM.
II.2.4) Description of the procurement
Hyde is seeking a provider of “real time” survey services (e.g. SMS/Email/IVR).
Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):
A full list of potential contracting authorities can be found here under the most recent file:
https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide
The following public bodies may also use the Framework Agreement:
http://www.wales.com/study/universities-wales
http://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en
https://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415
http://www.gov.scot/Topics/Government/public-bodies/about/Bodies
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Cost criterion: Pricing
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Lot No: 1
Title: Telephone Survey Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/04/2019
V.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Watermelon Research Ltd
PO BOX 70693 62 Buckingham Gate
London
SW1P 9ZP
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
BMG Research Ltd
Beech House 1a Greenfield Crescent, Edgbaston, West Midlands
Birmingham
B15 3BE
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Opinion Research Services Ltd
The Strand, West Glamorgan
Swansea,
SA1 1AF
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 5 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Real-Time Survey Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/04/2019
V.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Watermelon Research Ltd
PO BOX 70693, 62 Buckingham Gate
London,
SW1P 9ZP
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Rapide Communication Ltd (Rant and Rave)
Rant and Rave, Raving Towers Millburn Hill Road, University Of Warwick Science Park, West Midlands
Coventry
CV4 7HS
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
BMG Research Ltd
Beech House 1a Greenfield Crescent, Edgbaston, West Midlands
Birmingham
B15 3BE
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Network Research and Marketing Ltd
25 West Tenter Street
London
E1 8DT
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 5 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The Contracting Authority considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
A full list of potential Contracting Authorities can be found here under the most recent file:
https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide GO Reference: GO-201949-PRO-14781709
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
The Strand, Null
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
09/04/2019