Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Welland Procurement
Welland Procurement Unit, c/o Melton Borough Council
Melton Mowbray
LE13 1GH
UK
Contact person: Mrs Clare Ellis
Telephone: +44 7876574944
E-mail: cellis@melton.gov.uk
NUTS: UKF22
Internet address(es)
Main address: http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx
Address of the buyer profile: http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.eastmidstenders.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.eastmidstenders.org
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Melton Borough Council Tender for Customer Engagement and Self Service Platform
Reference number: DN403305
II.1.2) Main CPV code
48445000
II.1.3) Type of contract
Supplies
II.1.4) Short description
We now wish to procure an IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public. The solution should provide a single, easily viewable personal record. It should fully integrate with back-office systems, minimising human intervention for transactional demands, to provide an exemplary customer service and a cost effective and efficient solution for MBC.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKF22
Main site or place of performance:
Within the Borough of Melton.
II.2.4) Description of the procurement
This is an open tender for a cloud based customer engagement and self service platform.
The key objectives of this procurement are to:
— replace specified CRM functions,
— replace the current My Account functions,
— integrate whitespace waste management system,
— deliver an improved self-service experience for appropriate transactions for Melton residents,
— deliver a more user friendly solution for MBC staff that will enable them to perform their duties more effectively and efficiently,
— deliver wider benefits for MBC e.g. savings, improved efficiency, more time to focus support on those who may need it.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
1 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
The initial term of 5 years may be further extended by a further period of 5 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
17/05/2019
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
17/05/2019
Local time: 12:30
Place:
At the offices of Melton Borough Council.
Information about authorised persons and opening procedure:
In accordance with the Contract Procedure Rules of Melton Borough Council.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Melton Borough Council
Melton Mowbray
UK
VI.5) Date of dispatch of this notice
09/04/2019