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Contract Award Notice

Out of Hours Customer Contact Service for Karbon Homes

  • First published: 12 April 2019
  • Last modified: 12 April 2019
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Karbon Homes
Authority ID:
AA66251
Publication date:
12 April 2019
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Karbon Homes are seeking a suitabily experienced organisations to provide an out of hours customer contact service to its customers.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Karbon Homes

Number Five, Gosforth Park Avenue

Newcastle

NE12 8EG

UK

E-mail: procurement@karbonhomes.co.uk

NUTS: UKC22

Internet address(es)

Main address: http://www.karbonhomes.co.uk/

Address of the buyer profile: http://www.karbonhomes.co.uk/

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Out of Hours Customer Contact Service for Karbon Homes

Reference number: CA5260 - 180802T

II.1.2) Main CPV code

79342320

 

II.1.3) Type of contract

Services

II.1.4) Short description

Out of hours customer contact service for Karbon Homes.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 155 268.00  GBP

II.2) Description

II.2.2) Additional CPV code(s)

79512000

II.2.3) Place of performance

NUTS code:

UKC22


Main site or place of performance:

Tyneside

II.2.4) Description of the procurement

Karbon Homes are seeking a suitabily experienced organisations to provide an out of hours customer contact service to its customers.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60.00 %

Price / Weighting:  40.00 %

II.2.11) Information about options

Options: Yes

Description of options:

60 month(s) from the commencement date, with 36 initial month(s) and option to extend 2 x 12 month(s).

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2018/S 184-416490

Section V: Award of contract

Contract No: CA5260

Title: Out of Hours Customer Contact Service for Karbon Homes

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/04/2019

V.2.2) Information about tenders

Number of tenders received: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Beyond Housing

14 Ennis Square, Dormanstown

Redcar

TS10 5JR

UK

Telephone: +44 1642837261

E-mail: james.hudson@beyondhousing.co.uk

Fax: +44 1642771305

NUTS: UK

Internet address(es)

URL: www.homecall.me

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 155 268.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

Estimated contract value represents the upper limit of the total contract value, taking into account all potential extensions, the potential scale of the contract and such changes to the scope/scale which may result from future operational requirements.

VI.4) Procedures for review

VI.4.1) Review body

Karbon Homes Ltd

Number 5, Gorforth Park avenue, Gorforth Business Park

Newcastle upon Tyne

NE12 8EG

UK

E-mail: procurement@karbonhomes.co.uk

Internet address(es)

URL: www.karbonhomes.co.uk

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Please contact Karbon Homes in the first instance to commence the appeals procedure.

VI.5) Date of dispatch of this notice

08/04/2019

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services
79342320 Customer-care services Marketing services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
procurement@karbonhomes.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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Rydym yn croesawu galwadau'n Gymraeg.

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