Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Sutton and East Surrey Water PLC trading as SES Water
UKJ26
Redhill
RH1 1LJ
UK
E-mail: procurement.support@seswater.co.uk
NUTS: UKJ26
Internet address(es)
Main address: https://www.waterplc.com/
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Billing and CRM Solution
II.1.2) Main CPV code
48444100
II.1.3) Type of contract
Services
II.1.4) Short description
On behalf of East Surrey Holdings Ltd, for their business entities, SES Water (Lot 1) and SES Business Water (Lot 2), to procure the services for a Billing and CRM Solution.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
4 782 751.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
SES Water, Domestic Retail Services
II.2.2) Additional CPV code(s)
48444100
II.2.3) Place of performance
NUTS code:
UKJ2
II.2.4) Description of the procurement
SES Water, require a fully functioning, flexible CRM and billing solution to support the array of services and functionality that they currently offer to their customers. The system should either be capable of the full scope of services identified in the attached specification document or alternatively support full and simple integration with other systems to enable the desired services to be fulfilled.
II.2.5) Award criteria
Quality criterion: Confidence to deliver
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
SES Business Water, Business Retail Services
II.2.2) Additional CPV code(s)
48444100
II.2.3) Place of performance
NUTS code:
UKJ2
II.2.4) Description of the procurement
SES Business Water, require a fully functioning, flexible CRM and billing solution to support the array of services and functionality that they currently offer to their customers. The system should either be capable of the full scope of services identified in the attached specification document or alternatively support full and simple integration with other systems to enable the desired services to be fulfilled.
II.2.5) Award criteria
Quality criterion: Confidence to deliver
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 091-207473
Section V: Award of contract
Title: Billing and CRM Solution Agreement
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/03/2019
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from tenderers from EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Echo Managed Services Limited
04102885
Walsall
WS2 7PD
UK
NUTS: UKG3
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 4 782 751.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Sutton and East Surrey Water Plc trading as SES Water
Redhill
UK
VI.5) Date of dispatch of this notice
08/04/2019