Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The University of Manchester
Oxford Road
Manchester
M13 9PL
UK
Telephone: +44 1612752160
E-mail: procurement@manchester.ac.uk
NUTS: UKD3
Internet address(es)
Main address: http://www.manchester.ac.uk
Address of the buyer profile: https://in-tendhost.co.uk/universityofmanchester/aspx/Home
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
End User Computing Services
Reference number: 2018/1300/EUC/MS/JL
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
The University is seeking to establish an efficient, stable, scalable and flexible EUC environment. This will include the implementation of Windows 10, Office 365 (exchange/home drives) and virtualisation. The University is also seeking to modernise and rationalise the End User Computing services to increase efficiency and reduce operating costs.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
41 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72212330
72212982
72222200
72261000
72263000
72253200
72250000
II.2.3) Place of performance
NUTS code:
UKD3
Main site or place of performance:
The University of Manchester.
II.2.4) Description of the procurement
The proposed EUC service will include:
— the provision of a managed desktop service, which will provide consistent quality and levels of service to the end user,
— projects to upgrade to current versions of Windows and Office 365, which will provide an up to date secure environments that can be more easily supported,
— desktop conferencing facilities that will considerably enhance our internal and external communications capabilities,
— virtualisation of a number of applications to allow then to be accessed by end users from a variety of locations, not only from University facilities, in the UK and further abroad,
— state of the art service desk robotics that can enable the human service desk employees to create a much faster and efficient service desk which is available 24 hours x 365 days,
— IT vending machines, which will allow UoM to provide replacement IT peripherals through an easy to use vending machine system, which will reduce the number of visits required by field support engineers to end users,
— advanced analytics that will monitor the EUC environment and trouble shoot both physical device as well as virtual desktops. This will allow proactive support to take place by identifying potential issues and resolving them before they manifest themselves, resulting in improved levels of service and reliability,
— the adoption of various self-help tools, thus reducing the volume of support calls to the IT team whilst allowing the end users to become more self-sufficient,
— options for provisioning desktop and laptop devices that will provide greater flexibility on how these devices are funded,
— transition to a hybrid way of working (mixed UoM and supplier staff) that will enable UoM staff to focus on value-add services to the research and teaching and learning departments.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
Initial contract period 5 years with the option to extend the contract for a further 1 + 1 year period.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 060-132762
Section V: Award of contract
Contract No: 2017/1231
Title: General Agreement for the Provision of Network Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/04/2019
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
HCL Technologies Ltd
Axon Centre Church Road Egham
Surrey
TW20 9QB
UK
NUTS: UKJ11
Internet address(es)
URL: https://www.hcltech.com/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 41 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Justice of England
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
26/04/2019