Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Manchester City Council
Manchester
M2 5DB
UK
E-mail: procurement@manchester.gov.uk
NUTS: UKD3
Internet address(es)
Main address: http://www.manchester.gov.uk
Address of the buyer profile: http://www.manchester.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
TC939 Provision of Telephony/Unified Communications
Reference number: DN323226
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Manchester City Council’s current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation’s approach to new ways of working and increased flexibility/agility and, as a result, there isn’t a result a path which aligns to the ICT Strategy. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a ‘CloudFirst’ approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
5 046 190.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
32000000
48000000
64000000
72000000
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
Manchester City Council’s current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation’s approach to new ways of working and increased flexibility/agility and, as a result, there isn’t a result a path which aligns to the ICT Strategy (attached).
In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a ‘CloudFirst’ approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model. The new solution will enable colleagues to communicate from any device and, within the collaboration platform, to initiate/receive/participate in a call, or hangout, and see presence visibility. It will also enable the contact centre to interact with citizens of Manchester, either over the phone or through the Council’s website.
Full details of the requirement can be found in the ITT document which can be downloaded from the City Council's electronic tendering portal, The Chest, at www.the-chest.org.uk
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 40 %
Quality criterion: Social value
/ Weighting: 20 %
Price
/ Weighting:
40 %
II.2.11) Information about options
Options:
Yes
Description of options:
There is an option to extend the contract for up to an additional 3 years. The initial term of the contract will be for 5 years (60 months) with an option to extend for up to an additional 3 years (36 months).
The above estimated value of the contract incorporates estimated spend over the maximum 8-year (96)duration.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract will be for 5 years (60 months) with an option to extend for up to an additional 3 years (36 months).
The above estimated value of the contract incorporates estimated spend over the maximum 8-year (96)duration.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 031-067870
Section V: Award of contract
Contract No: TC939 Provision of Telephony / Unified Communications
Title: TC939 Provision of Telephony/Unified Communications
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 21
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
8x8 UK Ltd
Oxford
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 5 046 190.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The above value of the contract incorporates estimated spend over the maximum 8-year (96)duration.
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
03/04/2020