Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Glasgow City Council
Chief Executives Department, City Chambers
Glasgow
G2 1DU
UK
Contact person: Laura Moffat
Telephone: +44 1412876403
E-mail: laura.moffat2@glasgow.gov.uk
Fax: +44 1412879399
NUTS: UKM82
Internet address(es)
Main address: www.glasgow.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00196
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Debt Management Partners, Recovery and Sheriff Officer Services
Reference number: GCC004866CPU
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of debt management partners, recovery and sheriff officer services.
The contract has been allocated into 8 separate lots:
Lot 1: Council Tax (First Placement)
Lot 2: Council Tax (Second Placement)
Lot 3: Non Domestic Rates (NDR)
Lot 4: Sundry Debt
Lot 5: Parking (Fixed Penalties)
Lot 6: Housing Benefit Overpayment
Lot 7: Sheriff Officers
Lot 8: Sheriff Officers (not connected to Lots 1-6).
This procurement will be conducted via the Public Contracts-Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit means of proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU contract notice when completing the ESPD in PCS-T.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
5 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Council Tax (First Placement)
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The council seeks the services of a debt management partner for collection of unpaid Council Tax. The supplier of lot 1 will receive the majority of Council Tax cases, however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following:
— customers who have a history of payment activity or customers who have fallen into arrears for the first time,
— customers who have vacated the property and may require to be traced.
The caseload may also contain customers that are liable to pay Council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100 % charge. The successful supplier will assist the Council with collection of debt in these cases and where appropriate trace absent owners.
II.2.5) Award criteria
Quality criterion: Contract Mobilisation and Close Out
/ Weighting: 3
Quality criterion: Team
/ Weighting: 2
Quality criterion: Methodology
/ Weighting: 30
Quality criterion: Innovation
/ Weighting: 5
Quality criterion: Performance
/ Weighting: 15
Quality criterion: Challenges
/ Weighting: 5
Quality criterion: Communication
/ Weighting: 5
Quality criterion: Data and IT Systems Security
/ Weighting: 5
Quality criterion: Contract Management
/ Weighting: 2
Quality criterion: Business Continuity
/ Weighting: 5
Quality criterion: Sustainability
/ Weighting: 3
Quality criterion: Fair Work Practices
/ Weighting: 5
Price
/ Weighting:
15
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Council Tax (Second Placement):
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The council seeks the services of a debt management partner that has the ability to investigate and initiate Council Tax collection from customers with a history of non-payment.
The supplier will assist the council in the collection of Council Tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.
II.2.5) Award criteria
Quality criterion: Contract Mobilisation and Close Out
/ Weighting: 3
Quality criterion: Team
/ Weighting: 2
Quality criterion: Methodology
/ Weighting: 30
Quality criterion: Innovation
/ Weighting: 5
Quality criterion: Performance
/ Weighting: 15
Quality criterion: Challenges
/ Weighting: 5
Quality criterion: Communication
/ Weighting: 5
Quality criterion: Data and IT Systems Security
/ Weighting: 5
Quality criterion: Contract Management
/ Weighting: 2
Quality criterion: Business Continuity
/ Weighting: 5
Quality criterion: Sustainability
/ Weighting: 3
Quality criterion: Fair Work Practices
/ Weighting: 5
Price
/ Weighting:
15
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Non Domestic Rates (NDR)
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The Council seeks the services of a debt management partner to assist the Council in the collection of non-domestic rates.
The supplier will also provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City Boundary.
II.2.5) Award criteria
Quality criterion: Contract Mobilisation and Close Out
/ Weighting: 2
Quality criterion: Team
/ Weighting: 1
Quality criterion: Methodology
/ Weighting: 22
Quality criterion: Legilstive Changes
/ Weighting: 5
Quality criterion: Innovation
/ Weighting: 4
Quality criterion: Performance
/ Weighting: 12
Quality criterion: Challenges
/ Weighting: 4
Quality criterion: Communication
/ Weighting: 4
Quality criterion: Data and IT Systems Security
/ Weighting: 4
Quality criterion: Contract Management
/ Weighting: 1
Quality criterion: Business Continuity
/ Weighting: 4
Quality criterion: Sustainability
/ Weighting: 2
Quality criterion: Fair Work Practices
/ Weighting: 5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Sundry Debt
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The council seeks the services of a debt management partner for collection of unpaid sundry debts.
The council and the Glasgow family organisations provide a wide range of services that are subject to invoice and collection processes.
The successful supplier will assist the council in the collection of unpaid invoices issued.
II.2.5) Award criteria
Quality criterion: Contract Mobilisation and Close Out
/ Weighting: 2
Quality criterion: Team
/ Weighting: 1
Quality criterion: Methodology
/ Weighting: 27
Quality criterion: Innovation
/ Weighting: 4
Quality criterion: Performance
/ Weighting: 12
Quality criterion: Challenges
/ Weighting: 4
Quality criterion: Communication
/ Weighting: 4
Quality criterion: Data and IT Systems Security
/ Weighting: 4
Quality criterion: Contract Management
/ Weighting: 1
Quality criterion: Business Continuity
/ Weighting: 4
Quality criterion: Sustainability
/ Weighting: 2
Quality criterion: Fair Work Practices
/ Weighting: 5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Parking
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The council seeks the services of a supplier that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a penalty charge notice and/or bus lane charge notice
The supplier may also be required to collect new charge notices levied if introduced.
II.2.5) Award criteria
Quality criterion: Contract Mobilisation and Close out
/ Weighting: 2
Quality criterion: Team
/ Weighting: 1
Quality criterion: Methodology
/ Weighting: 27
Quality criterion: Innovation
/ Weighting: 4
Quality criterion: Performance
/ Weighting: 12
Quality criterion: Challenges
/ Weighting: 4
Quality criterion: Communication
/ Weighting: 4
Quality criterion: Data and IT Systems Security
/ Weighting: 4
Quality criterion: Contract Management
/ Weighting: 1
Quality criterion: Business Continuity
/ Weighting: 4
Quality criterion: Sustainability
/ Weighting: 2
Quality criterion: Fair Work Practices
/ Weighting: 5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Housing Benefit Overpayments
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.
The council seeks the services of a debt management partner for collection of unpaid Housing Benefit Overpayments.
II.2.5) Award criteria
Quality criterion: Contract Mobilisation and Close Out
/ Weighting: 2
Quality criterion: Team
/ Weighting: 1
Quality criterion: Methodology
/ Weighting: 27
Quality criterion: Innovation
/ Weighting: 4
Quality criterion: Performance
/ Weighting: 12
Quality criterion: Challenges
/ Weighting: 4
Quality criterion: Communication
/ Weighting: 4
Quality criterion: Data and IT Systems Security
/ Weighting: 4
Quality criterion: Contract Management
/ Weighting: 1
Quality criterion: Business Continuity
/ Weighting: 4
Quality criterion: Sustainability
/ Weighting: 2
Quality criterion: Fair Work Practices
/ Weighting: 5
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 7
II.2.1) Title
Sheriff Officer Services
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The council seeks the services of Sheriff Officers for the execution of diligence enforcement services on behalf of the council and the successful suppliers of lots 1 to 6 of this framework agreement.
II.2.5) Award criteria
Quality criterion: Team
/ Weighting: 15
Quality criterion: Methodology
/ Weighting: 30
Quality criterion: Innovation
/ Weighting: 5
Quality criterion: Challenges
/ Weighting: 15
Quality criterion: Quality control
/ Weighting: 10
Quality criterion: Training
/ Weighting: 5
Quality criterion: Data and IT systems security
/ Weighting: 5
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Sustainability
/ Weighting: 5
Quality criterion: Fair work practices
/ Weighting: 5
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 8
II.2.1) Title
Sheriff Officer Services (not connected to Lots 1-6 of this Framework)
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
The council seeks to appoint a supplier to provide sheriff officer services for the execution of general citation and diligence services for the council not connected to lots 1-6.
II.2.5) Award criteria
Quality criterion: Team
/ Weighting: 15
Quality criterion: Methodology
/ Weighting: 30
Quality criterion: Innovation
/ Weighting: 5
Quality criterion: Challenges
/ Weighting: 15
Quality criterion: Quality control
/ Weighting: 10
Quality criterion: Training
/ Weighting: 5
Quality criterion: Data and IT systems security
/ Weighting: 5
Quality criterion: Business continuity
/ Weighting: 5
Quality criterion: Sustainability
/ Weighting: 5
Quality criterion: Fair work practices
/ Weighting: 5
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 232-569277
Section V: Award of contract
Lot No: 1
Title: Council Tax (First Placement)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Scott and Co. (Scotland) LLP
12 Drumsheugh Gardens
Edinburgh
EH3 7QG
UK
Telephone: +44 1314778900
NUTS: UKM75
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 804 203.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Council Tax (Second Placement):
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Walker Love
16 Royal Exchange Square
Glasgow
G1 3AB
UK
Telephone: +44 1412488224
NUTS: UKM82
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 210 502.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Title: Non Domestic Rates (NDR)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Scott and Co. (Scotland) LLP
12 Drumsheugh Gardens
Edinburgh
EH3 7QG
UK
Telephone: +44 1314778900
NUTS: UKM75
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Title: Sundry Debt
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Scott and Co. (Scotland) LLP
12 Drumsheugh Gardens
Edinburgh
EH3 7QG
UK
Telephone: +44 1314778900
NUTS: UKM75
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 19 216.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 5
Title: Parking
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Stirling Park LLP
24 Blythswood Square
Glasgow
G2 4BG
UK
Telephone: +44 7808013274
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 6
Title: Housing Benefit Overpayments
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Scott and Co. (Scotland) LLP
12 Drumsheugh Gardens
Edinburgh
EH3 7QG
UK
Telephone: +44 1314778900
NUTS: UKM75
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 86 647.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 7
Title: Sheriff Officer Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Stirling Park LLP
24 Blythswood Square
Glasgow
G2 4BG
UK
Telephone: +44 7808013274
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Walker Love
16 Royal Exchange Square
Glasgow
G1 3AB
UK
Telephone: +44 1412488224
NUTS: UKM82
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Scott and Co. (Scotland) LLP
12 Drumsheugh Gardens
Edinburgh
EH3 7QG
UK
Telephone: +44 1314778900
NUTS: UKM75
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 101 012.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 8
Title: Sheriff Officer Services (not Connected to Lots 1-6 of this Framework)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2020
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Walker Love
16 Royal Exchange Square
Glasgow
G1 3AB
UK
Telephone: +44 1412488224
NUTS: UKM82
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 32 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The following affiliated bodies will also participate in this framework agreement — City Property (Glasgow) LLP and City Property Glasgow (Investments) LLP.
Supplementary to the per lot award criteria outlined in section 2 bidders must hold, commit to obtaining by the point of contract award or comply (as appropriate)with the following award criteria requirements:
Lots 1-6 inclusive;
The successful bidder must be Payment Card Industry Data Security Standard (PCI DSS) compliant.
The successful bidder must hold Transport Layer Security 1:2 (TLS)or Higher.
The bidder must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data.
The successful bidder must be cyber essentials or cyber essentials plus certified or equivalent.
The successful bidder must be accredited by the UK Credit Services Association, Financial Conduct Authority or equivalent.
For lots 7 and 8 inclusive
The successful bidder must hold Transport Layer Security 1:2 (TLS) or higher;
The bidder must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data;
The successful bidder must be cyber essentials or cyber essentials plus certified or equivalent;
The supplier is a member of the society of messengers-at-arms and sheriff officers or alternate or successor body;
The supplier must hold current commissions to operate in the Sheriffdom of Glasgow and Strathkelvin.
Lot 8 only;
In addition to the above, the successful supplier must commit to providing a minimum of four Sheriff Officers
(SC Ref:617237)
VI.4) Procedures for review
VI.4.1) Review body
Glasgow Sheriff Court and Justice of the Peace Court
PO BOX 23 1 Carlton Place
Glasgow
G5 9DA
UK
E-mail: glasgow@scotcourts.gov.uk
Internet address(es)
URL: www.scotcourts.gov.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Glasgow City Council (‘the Council’) must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to award the contract, conclude the framework agreement or establish a dynamic purchasing System. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the notice was last sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 ("the Regulations"). The Council is obliged to comply with the Regualtions and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not enter into the contract, conclude the framework agreement or establish the dynamic purchasing system unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to en end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available tot he courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the Notice, to which the Council must respond within 15 days. Economic operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.
VI.5) Date of dispatch of this notice
15/04/2020