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Contract Award Notice

IT Infrastructure and Managed Support Service

  • First published: 24 April 2020
  • Last modified: 24 April 2020
  • Version: N/A
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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Tower Hamlets Community Housing Ltd
Authority ID:
AA77112
Publication date:
24 April 2020
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Tower Hamlets Community Housing (THCH) currently has an IT managed service contract which, in 2013, delivered a new infrastructure based on VMware and Citrix desktop. The supplier has hosted this in a colocation data centre and provides a disaster recovery service should the colocation service fail. The supplier has provided a full support wrap providing first, second, and third line support with a limited number of third-party second and third line supporting contracts (e.g. for the telephone system). This has included both regular on-site attendance by both engineering and applications staff. This contract expires in 2020 and THCH is now seeking to renew this contract to deliver a similar range of services including a refresh of expired IT hardware. The scope of the contract will include all services provided by the current supplier, as detailed above. The key elements will be a refresh of hardware assets (which may be delivered as customer-owned assets in colocation data centre, public cloud, private cloud, or a hybrid of some of all of these. The supplier selected will be required to demonstrate capabilities in both the provision of the infrastructure and the ongoing first, second, and third line support services. The key objective is to provide continuity of the IT service to THCH users. However, THCH also expects the need for technology to change significantly over the contract term and the selected supplier will be expected to work with THCH to deliver innovation including digital services for staff and customers, smart homes, improved use of data assets and business intelligence and other initiatives to support THCH communities. The contract with the successful bidder shall last for an initial period of four (4) years, with an option to extend at THCH’s sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Tower Hamlets Community Housing Ltd

285 Commercial Road, Shadwell

London

E1 2PS

UK

Telephone: +44 7810375184

E-mail: nathan@clarityprocurement.co.uk

NUTS: UKI

Internet address(es)

Main address: https://www.thch.org.uk

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

IT Infrastructure and Managed Support Service

Reference number: THCH-IT-2019

II.1.2) Main CPV code

72222300

 

II.1.3) Type of contract

Services

II.1.4) Short description

Procurement of a new IT infrastructure and managed support service for Tower Hamlets Community Housing.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 1 543 382.00  GBP

II.2) Description

II.2.2) Additional CPV code(s)

72250000

30211300

72253000

II.2.3) Place of performance

NUTS code:

UKI


Main site or place of performance:

London.

II.2.4) Description of the procurement

Tower Hamlets Community Housing (THCH) currently has an IT managed service contract which, in 2013, delivered a new infrastructure based on VMware and Citrix desktop. The supplier has hosted this in a colocation data centre and provides a disaster recovery service should the colocation service fail. The supplier has provided a full support wrap providing first, second, and third line support with a limited number of third-party second and third line supporting contracts (e.g. for the telephone system). This has included both regular on-site attendance by both engineering and applications staff. This contract expires in 2020 and THCH is now seeking to renew this contract to deliver a similar range of services including a refresh of expired IT hardware. The scope of the contract will include all services provided by the current supplier, as detailed above. The key elements will be a refresh of hardware assets (which may be delivered as customer-owned assets in colocation data centre, public cloud, private cloud, or a hybrid of some of all of these. The supplier selected will be required to demonstrate capabilities in both the provision of the infrastructure and the ongoing first, second, and third line support services. The key objective is to provide continuity of the IT service to THCH users. However, THCH also expects the need for technology to change significantly over the contract term and the selected supplier will be expected to work with THCH to deliver innovation including digital services for staff and customers, smart homes, improved use of data assets and business intelligence and other initiatives to support THCH communities. The contract with the successful bidder shall last for an initial period of four (4) years, with an option to extend at THCH’s sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

II.2.5) Award criteria

Cost criterion: Criterion 1 / Weighting: 30

II.2.11) Information about options

Options: Yes

Description of options:

The contract with the successful bidder shall last for an initial period of four (4) years, with an option to extend at THCH’s sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 161-396610

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

01/03/2020

V.2.2) Information about tenders

Number of tenders received: 4

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

The Adept Technology Group PLC

04682431

One Fleet Place

London

EC4M 7WS

UK

NUTS: UKI

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 1 543 382.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=489352740

Go reference: GO-2020422-PRO-16413931

VI.4) Procedures for review

VI.4.1) Review body

The High Court of England and Wales

London

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

The contracting authority will enter into this contract following a minimum 10 calendar day standstill period starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/2) (as amended) (the regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the regulations according to the remedy sought.

VI.4.4) Service from which information about the review procedure may be obtained

The Cabinet Office

London

UK

VI.5) Date of dispatch of this notice

22/04/2020

Coding

Commodity categories

ID Title Parent category
30211300 Computer platforms Mainframe computer
72253000 Helpdesk and support services System and support services
72222300 Information technology services Information systems or technology strategic review and planning services
72250000 System and support services Software programming and consultancy services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
nathan@clarityprocurement.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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