Social and other specific services – public contracts
Contract award notice
Section I: Contracting
authority
I.1) Name and addresses
Care Quality Commission
151 Buckingham Palace Road
London
SW1W 9SZ
UK
E-mail: commercialcontracts@cqc.org.uk
NUTS: UK
Internet address(es)
Main address: https://cqc.org.uk
Address of the buyer profile: https://cqc.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Experts by Experience
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
The Care Quality Commission (‘CQC’) is seeking to re-procure its future ‘Experts by Experience’ service requirement.
Experts by experience are people who have personal experience of the services we regulate, either directly or as carers.
During inspections, experts by experience speak with people using services and their family or organisations that support them. They may also watch how the service is delivered and speak to staff. Their findings are used to support inspectors’ judgements on services and may be included in inspection reports.
We want experts by experience to provide three types of support:
— inspection — support to site visits and telephone calls;
— monitor and insight — support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC;
— co-production — support to policy and guidance development and delivery of CQC staff training.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
9 500 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
UKC
UKE
UKF
UKH
UKG
II.2.4) Description of the procurement
The Care Quality Commission (‘CQC’) is seeking to re-procure its future ‘Experts by Experience’ service requirement.
Experts by experience are people who have personal experience of the services we regulate, either directly or as carers.
During inspections, experts by experience speak with people using services and their family or organisations that support them. They may also watch how the service is delivered and speak to staff. Their findings are used to support inspectors’ judgements on services and may be included in inspection reports.
We want experts by experience to provide three types of support:
— inspection — support to site visits and telephone calls;
— monitor and insight — support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC;
— co-production — support to policy and guidance development and delivery of CQC staff training.
To aid CQC in developing its ways of working, the day-to-day activities of ExE will be managed by an external organisation on CQC's behalf, which will involve the co-ordination and arrangement of activities.
CQC is seeking to utilise the Restricted Procedure (as defined in Regulation 28 of the Public Contract Regulations 2015) and also employing the provisions of the Light Touch Regime (LTR) as detailed in Regulations 74 to 76 of the Public Contract Regulations 2015.
In accordance with Regulation 28 of the Public Contract Regulations 2015, only those economic operators who have passed an initial, qualitative, selection criteria will be invited to tender to provide the service by CQC.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.11) Main features of the award procedure:
CQC will award the contract to the tenderer submitting the most economically advantageous tender (i.e. the tender that achieves the highest combined final score (out of 100 %), made up from the technical evaluation score (maximum score = 70 %) and the commercial evaluation score (maximum score = 30 %).
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 159-393425
Section V: Award of contract
Contract No: 1
Title: Experts by Experience
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
02/04/2020
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Choice Support
8971493
One Hermitage Court, Hermitage Lane
Maidstone
ME16 9NT
UK
NUTS: UKJ4
Internet address(es)
URL: https://www.choicesupport.org.uk/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 9 058 920.00
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 41 %
Short description of the part of the contract to be subcontracted:
A network of specialist organisations will be engaged to ensure Experts by Experience are available to cover all services.
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court of Justice
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
22/04/2020