Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Award Notice

Associate Trainer Framework

  • First published: 06 April 2021
  • Last modified: 06 April 2021
  • Version: N/A
  •  

  • This file may not be fully accessible.

  •  

Information icon

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
North East Scotland College
Authority ID:
AA24283
Publication date:
06 April 2021
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Non-accredited training on commonly used and industry standard software packages as set out in the accompanying tender documentation.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

North East Scotland College

Aberdeen City Campus, Gallowgate

Aberdeen

AB25 1BN

UK

Contact person: Duncan Abernethy

Telephone: +44 3003305550

E-mail: dabernethy@nescol.ac.uk

NUTS: UKM50

Internet address(es)

Main address: www.nescol.ac.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00442

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Education

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Associate Trainer Framework

Reference number: NESC/AT2020

II.1.2) Main CPV code

80000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Award notice

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 350 000.00  GBP

II.2) Description

Lot No: 1

II.2.1) Title

Digital Skills

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeeshire.

II.2.4) Description of the procurement

Non-accredited training on commonly used and industry standard software packages as set out in the accompanying tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Cyber Security

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non-accredited training in Information technology security as set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 4

II.2.1) Title

Introduction to Project Management

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non-accredited course providing essential tools and techniques for scoping, planning and successfully delivering projects as set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 5

II.2.1) Title

Microsoft Project

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non-accredited training at various levels for users of MS Project as set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 6

II.2.1) Title

Mental Health

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Accredited and non-accredited training in:

— introduction to mental health,

— mental health tools for managers,

— mental health first aid.

As set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 7

II.2.1) Title

Wellbeing

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non-accredited training in:

— mindfulness for wellbeing,

— stress management.

As set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 8

II.2.1) Title

Coaching and Mentoring Skills

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non-accredited training in:

— coaching,

— mentoring skills,

— train the trainer.

As set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 9

II.2.1) Title

Management Skills

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non-accredited training in:

— supervisory management,

— managing meetings,

— presentation skills,

— change management,

— leading and motivating teams,

— difficult conversations,

— appraisal handling,

— leadership development for non-managers.

Accredited training in:

— ILM or CMI qualifications,

— Lean Six Sigma.

As set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 10

II.2.1) Title

Health and Safety and The Environment

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

IOSH qualifications

NEBOSH qualifications

As set out in the attached tender documentation

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and Management of the Contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 11

II.2.1) Title

Data Protection

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire

II.2.4) Description of the procurement

Non-accredited training for managers on Data Protection as set out in the attached tender documentation

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 12

II.2.1) Title

Communication Skills

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non accredited training on:

— public speaking,

— media handling,

— conflict management,

— negotiation skills.

As set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 13

II.2.1) Title

Employee Skills

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non accredited training in:

— note taking during meetings,

— time management,

— skills for the interviewee/r,

— report writing.

As set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 14

II.2.1) Title

Finance

II.2.2) Additional CPV code(s)

80000000

II.2.3) Place of performance

NUTS code:

UKM50


Main site or place of performance:

Aberdeenshire.

II.2.4) Description of the procurement

Non-accredited training in:

— finance for non-finance managers,

— budget management.

As set out in the attached tender documentation.

II.2.5) Award criteria

Quality criterion: Service delivery / Weighting: 40

Quality criterion: Key personnel / Weighting: 10

Quality criterion: Operation and management of the contract / Weighting: 10

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 237-586947

Section V: Award of contract

Lot No: 1

Title: Digital Skills

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 1

Number of tenders received from SMEs: 1

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Successful Learning Solutions Ltd

5 Woodburn Terrace

Edinburgh

EH10 4SH

UK

Telephone: +44 7541537462

NUTS: UKM

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Title: Cyber Security

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 1

Number of tenders received from SMEs: 1

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Vertical Structure Ltd

Unit 15, Ormeau Business Park, 8 Cromac Ave

Belfast

BT7 2JA

UK

Telephone: +44 7870237688

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 4

Title: Introduction to Project Management

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 6

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Abacus Coaching Ltd

Culbin Cottage, Luffness Court, Aberlady

Longniddry

EH32 0SE

UK

Telephone: +44 7919385777

NUTS: UKM73

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 5

Title: Microsoft Project

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 3

Number of tenders received from SMEs: 3

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Dawn Hayes Consultancy

6 Ella Cargill Place

Arbroath

DD11 4GU

UK

Telephone: +44 7702744435

NUTS: UKM5

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 6

Title: Mental Health

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 6

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Kalor Consultancy Ltd

Schoolhouse, Dunecht

Westhill

AB32 7BA

UK

Telephone: +44 7540603528

NUTS: UKM50

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 7

Title: Wellbeing

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 6

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Kalor Consultancy Ltd

Schoolhouse, Dunecht

Westhill

AB32 7BA

UK

Telephone: +44 7540603528

NUTS: UKM50

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 8

Title: Coaching and Mentoring Skills

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 12

Number of tenders received from SMEs: 12

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 12

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Abacus Coaching Ltd

Culbin Cottage, Luffness Court, Aberlady

Longniddry

EH32 0SE

UK

Telephone: +44 7919385777

NUTS: UKM73

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 9

Title: Management Skills

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 14

Number of tenders received from SMEs: 14

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 14

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Abacus Coaching Ltd

Culbin Cottage, Luffness Court, Aberlady

Longniddry

EH32 0SE

UK

Telephone: +44 7919385777

NUTS: UKM73

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 10

Title: Health and Safety and The Environment

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 1

Number of tenders received from SMEs: 1

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Supportive Solutions Ltd

22 Bonnymuir Crescent

Bonnybridge

FK4 1GD

UK

Telephone: +44 7809261542

NUTS: UKM76

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 11

Title: Data Protection

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 2

Number of tenders received from SMEs: 2

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 2

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Kalor Consultancy Ltd

Schoolhouse, Dunecht

Westhill

AB32 7BA

UK

Telephone: +44 7540603528

NUTS: UKM50

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 12

Title: Communication Skills

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 9

Number of tenders received from SMEs: 9

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 9

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Abacus Coaching Ltd

Culbin Cottage, Luffness Court, Aberlady

Longniddry

EH32 0SE

UK

Telephone: +44 7919385777

NUTS: UKM73

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 13

Title: Employee Skills

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 7

Number of tenders received from SMEs: 7

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 7

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Abacus Coaching Ltd

Culbin Cottage, Luffness Court, Aberlady

Longniddry

EH32 0SE

UK

Telephone: +44 7919385777

NUTS: UKM73

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 14

Title: Finance

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/03/2021

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 6

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Abacus Coaching Ltd

Culbin Cottage, Luffness Court, Aberlady

Longniddry

EH32 0SE

UK

Telephone: +44 7919385777

NUTS: UKM73

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 25 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

(SC Ref:649604)

VI.4) Procedures for review

VI.4.1) Review body

Aberdeen Civil Justice Centre and Commercial Courts

Castle Street

Aberdeen

AB10 1WP

UK

Telephone: +44 1224657200

E-mail: aberdeen@scotcourts.gov.uk

VI.5) Date of dispatch of this notice

01/04/2021

Coding

Commodity categories

ID Title Parent category
80000000 Education and training services Education

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
dabernethy@nescol.ac.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.