Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Award Notice

Provision of Customer and Cleaning Services

  • First published: 13 April 2021
  • Last modified: 13 April 2021
  • Version: N/A
  •  

  • This file may not be fully accessible.

  •  

Information icon

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
South Yorkshire Passenger Transport Executive
Authority ID:
AA30400
Publication date:
13 April 2021
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE’s sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner.

SYPTE’s portfolio includes but is not limited to:

• head office premises,

• transport interchanges,

• park and ride sites,

• mini interchanges,

• satellite sites,

• rail sites,

• ‘On street’ Infrastructure (bus stops, bus shelters and information totems).

These facilities are located throughout South Yorkshire.

SYPTE’s Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum.

As tenderers will note the estimated value of this one year contract is GBP 3 100 000.00, this figure also indicates the available budget in place for the provision of these services. SYPTE reserves the right following full evaluation that if the preferred tenderer’s submitted price exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document.

If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

South Yorkshire Passenger Transport Executive

UKE32

11 Broad Street West

Sheffield

S1 2BQ

UK

E-mail: tendering@sypte.co.uk

NUTS: UKE32

Internet address(es)

Main address: www.sypte.co.uk

I.4) Type of the contracting authority

Regional or local agency/office

I.5) Main activity

Other: Facilitation of Public Transport

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Customer and Cleaning Services

II.1.2) Main CPV code

90910000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Provision of customer and cleaning services for SYPTE in South Yorkshire.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 3 183 119.77  GBP

II.2) Description

II.2.2) Additional CPV code(s)

79342300

II.2.3) Place of performance

NUTS code:

UKE3


Main site or place of performance:

South Yorkshire.

II.2.4) Description of the procurement

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE’s sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner.

SYPTE’s portfolio includes but is not limited to:

• head office premises,

• transport interchanges,

• park and ride sites,

• mini interchanges,

• satellite sites,

• rail sites,

• ‘On street’ Infrastructure (bus stops, bus shelters and information totems).

These facilities are located throughout South Yorkshire.

SYPTE’s Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum.

As tenderers will note the estimated value of this one year contract is GBP 3 100 000.00, this figure also indicates the available budget in place for the provision of these services. SYPTE reserves the right following full evaluation that if the preferred tenderer’s submitted price exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document.

If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 30 %

Price / Weighting:  70 %

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 184-445419

Section V: Award of contract

Title: Provision of Customer and Cleaning Services

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

18/03/2021

V.2.2) Information about tenders

Number of tenders received: 3

Number of tenders received from SMEs: 1

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 3

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Bidvest Noonan (UK) Ltd

St Magnus House 3 Lower Thames Street

London

EC3R 6HD

UK

NUTS: UKI

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 3 183 119.77  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

South Yorkshire Passenger Transport Executive

11 Broad Street West

Sheffield

S1 2BQ

UK

E-mail: jan.smallwood@sypte.co.uk

VI.4.4) Service from which information about the review procedure may be obtained

South Yorkshire Passenger Transport Executive

11 Broad Street West

Sheffield

S1 2BQ

UK

E-mail: jan.smallwood@sypte.co.uk

VI.5) Date of dispatch of this notice

08/04/2021

Coding

Commodity categories

ID Title Parent category
90910000 Cleaning services Cleaning and sanitation services
79342300 Customer services Marketing services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
tendering@sypte.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.