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Contract Notice

Outpatient Transformation (SBRI CHALLENGE)

  • First published: 20 April 2021
  • Last modified: 12 August 2022
  • Version: N/A
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Contents

Summary

OCID:
ocds-kuma6s-109946
Published by:
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Authority ID:
AA0221
Publication date:
20 April 2021
Deadline date:
11 August 2022
Notice type:
Contract Notice
Has documents:
Yes
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The way outpatient services are being delivered in Wales is undergoing a period of Transformation to ensure that it delivers the care for patients in a prudent and value-based way for a sustainable health-care model for the future. COVID has led to a significant backlog in review of referrals in secondary care and as capacity is not going to match demand, innovative ways of managing patients differently to reduce unnecessary referrals are eagerly sought. COVID has also provided a trigger for a more rapid adoption of the change process leading to the use of more digital solutions such as virtual working and contacts with patients made electronically. There is the need to ensure the correct patients access secondary care services with an emphasis to support more activity in the primary care and community setting, as well as a more self-directed model of care. Clinically this has been recognised as the future model of care and is a core component of the national strategy for future health as described in our core Welsh Health policy: ‘A Healthier Wales’.

Full notice text

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

SBRI Centre of Excellence, IM&T Building , Maelor General Hospital,

Wrexham

LL13 7TD

UK

SBRI Centre of Excellence

+44 1978291100

SBRI.COE@wales.nhs.uk

https://sdi.click/outpatients
https://sdi.click/outpatients
https://sdi.click/outpatients

1.2

Address from which documentation may be obtained


SBRI Centre of Excellence

SBRI Centre of Excellence, IM&T Building , Wrexham Maelor Hospital ,

Wrexham

LL13 7TD

UK

SBRI Centre of Excellence

+44 1978291100

sbri.coe@wales.nhs.uk

: https://sdi.click/outpatients

1.3

Completed documents must be returned to:


SBRI Centre of Excellence

SBRI Centre of Excellence, IM&T Building , Wrexham Maelor Hospital ,

Wrexham

LL13 7TD

UK

SBRI Centre of Excellence

+44 1978291100

sbri.coe@wales.nhs.uk

https://sdi.click/outpatients

2 Contract Details

2.1

Title

Outpatient Transformation (SBRI CHALLENGE)

2.2

Description of the goods or services required

The way outpatient services are being delivered in Wales is undergoing a period of Transformation to ensure that it delivers the care for patients in a prudent and value-based way for a sustainable health-care model for the future.

COVID has led to a significant backlog in review of referrals in secondary care and as capacity is not going to match demand, innovative ways of managing patients differently to reduce unnecessary referrals are eagerly sought.

COVID has also provided a trigger for a more rapid adoption of the change process leading to the use of more digital solutions such as virtual working and contacts with patients made electronically. There is the need to ensure the correct patients access secondary care services with an emphasis to support more activity in the primary care and community setting, as well as a more self-directed model of care.

Clinically this has been recognised as the future model of care and is a core component of the national strategy for future health as described in our core Welsh Health policy: ‘A Healthier Wales’.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=109946.

2.3

Notice Coding and Classification

48000000 Software package and information systems
48482000 Business intelligence software package
72000000 IT services: consulting, software development, Internet and support
72221000 Business analysis consultancy services
79400000 Business and management consultancy and related services
79410000 Business and management consultancy services
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

To support this transition to more primary and community care as well as digitally supported models of care we seek for innovations to support three key areas in our strategy:

Theme 1: Management of conditions that require multiple tests for either a decision to refer/treat or as part of a disease surveillance pathway.

There are many specialties and conditions that often require repeat tests, which may be blood tests, x-rays, or other investigations and a solution to facilitate this workflow, will add a layer of safety and efficiency.

The innovation we seek, is to streamline this process to develop through integration with our results reporting system an automated way of checking result of tests, automatically issuing a repeat test for the patient which could be a blood test or other investigation, sending this out with information (as agreed clinically) to the patient on the need for a repeat/further test and where to go to have the blood test undertaken. This could be combined with a patient questionnaire particularly with chronic disease surveillance. Finally, once the test is performed and both the results are available, these results (+/- questionnaire) are then forwarded through electronic correspondence to the GP or secondary care clinician in a short report.

This solution it is hoped. will pave the way to automation of many other ‘repeat’ investigations as part of a patient diagnosis and self-management service. Patients often need repeat tests for diagnostic purposes or need repeat tests as part of a surveillance pathway as supported by their clinical teams.

The innovation may also look to combine the automated process for prompting and arranging tests/questionnaires to patients by producing a simple web/phone ‘app’. Some specialties may use the questionnaire as the ‘test’ perhaps as part of an annual review and not need any other specific investigation (blood test or x-ray etc.)

Examples where such a beneficial solution for an assisted, automated & integrated workflow, includes:

Urology

Male patients who visit their GP with urinary symptoms have a blood test to look for disease of the prostate (the blood test is called Prostate Specific Antigen – PSA), and when elevated often requires a second blood test to be arranged to confirm the finding. This currently requires human intervention – checking the blood result, completing another blood form and arranging for the test to be carried out. This second test then needs to be chased up before finally reviewing the results and deciding if both tests are abnormal that a referral into secondary care should be made.

Diabetes and monitoring of HbA1c

To monitor for adequate control of diabetes, patients undergo a blood test to measure HbA1c (glycosolated haemoglobin). This is either done as part of diagnostics, routine surveillance or when there is a change in diabetic treatment. Supporting patients in their surveillance pathway with reminders and automated test requests would ensure all patients undergo the recommended monitoring of treatment. This could be combined with a patient questionnaire.

Thyroid disease and monitoring of Thyroid function tests

Similar to diabetes, thyroid function tests are performed when patients with thyroid disease either have an adjustment to medication or as part of a regular monitoring of adequacy of treatment.

Monitoring liver function when on certain medication or as part of the Liver disease pathway

Monitoring liver disease when on certain drugs known to cause liver damage is essential as well as patients liver cirrhosis for primary liver cancer (blood test and ultrasound). Integrating these tests in an intelligent way through adoption of an automated surveillance system would ensure any deterioration is identified promptly. Drugs used in rheumatoid arthritis in particular need such monitoring. The solution may also look to integrate a questionnaire as part of the request for blood testing (and/or ultrasounds testing) to facilitate the patient management workflow and form part of the report back to the responsible clinician.

Repeat lung function tests after initiation of treatment or surveillance of chronic respiratory disease

Annual echocardiography for patients with valvular heart disease and monitoring of NT-pro BNP in heart failure

Similar to liver disease, many heart conditions need annual and sometimes more frequent surveillance through repeat echocardiography. The solution would look to prompt patients and provide the necessary form and instructions to undertake the test and similarly may also include a questionnaire to facilitate the clinician workflow when the results are sent back with the report.

Repeat x-rays for rheumatological and musculoskeletal disease

The repeat radiology could again be combined with a patient questionnaire to facilitate clinician decision making and workflow.

Repeat blood tests for surveillance of certain cancers to identify early recurrence

A combination again of tests and a questionnaire would be helpful to the clinician workflow to identify those patients who need further review.

Theme 2: Patient-clinician digital communication

The second solution we are looking for an innovation is to improve communication by patients with their clinical teams. One pathway we are promoting is the use of ‘See on symptoms’. This pathway provides the patient with information on how to look out for return of symptoms for which they have received treatment. The solution would look to provide a digitally enabled communication gateway to connect with their clinical teams in either a synchronous or an asynchronous way in an agile and responsive way.

We are aware there are many solutions available to support patient self-management, however the solution we are seeking is a specific element of self-management focussing on enhanced communication by patients back into the service.

The key component of such a solution is to provide an asynchronous platform for two-way communication between patients and their clinical teams and avoid the need to use a telephone. Such a digital solution will inherently improve governance through having the facility to upload the digital communication onto the electronic patient record and monitor activity, to support agile learning and improvements in patient flow management.

Theme 3: Review of images/samples

The third innovation we are seeking a solution is to utilise emerging high-power computing power and machine learning technologies as part of the wider advances in artificial intelligent (AI) to analyse photographs or other patient samples.

One example is the analysis of photographs of dermatology lesions.

We have a significant number of referrals into secondary care with lesions both suspicious of cancer and others that are considered benign and due to significant reduction in capacity across Wales in dermatology clinicians, there is significant delay in these being reviewed.

Recognition of significant advances in diagnostics of cytology samples in tissue types such as cervix and breast we look to find a robust, validated, clinically assured AI solution to rapid diagnostics from skin lesion dermatograph images.

This solution looks to ensure these patient lesions are reviewed and diagnosed accurately with robust governance structures, recognising such a solution may have a degree of uncertainty in some samples/images and these might need formal review by a human clinician. A large proportion it is hoped, will be successfully reviewed with a diagnosis with high degree of sensitivity and specificity.

Dermatology is used here as an example, but there are opportunities for advancements in use of AI technologies for high-volume processing of large numbers of patients samples/images for multiple specialties and conditions.

3 Conditions for Participation

3.1

Minimum standards and qualification required

Briefing Event

Please follow the link below and register your interest for the virtual Briefing Event held on 29th April 2021.

Link: https://wales.business-events.org.uk/en/event-organisers/w/welsh-government

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

Time-limit for receipt of completed tenders
    14-05-2021  Time  12:00

Estimated award date
 14-06-2021

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:109946)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

Challenge brief - Outpatient Transformation_Final
WELSH Challenge brief -Outpatient Transformation Final

5.3

Publication date of this notice

 20-04-2021

Coding

Commodity categories

ID Title Parent category
72221000 Business analysis consultancy services Systems and technical consultancy services
79400000 Business and management consultancy and related services Business services: law, marketing, consulting, recruitment, printing and security
79410000 Business and management consultancy services Business and management consultancy and related services
48482000 Business intelligence software package Sales, marketing and business intelligence software package
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
48000000 Software package and information systems Computer and Related Services

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1020 East Wales
1023 Flintshire and Wrexham
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1011 Isle of Anglesey
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea
1000 WALES
1010 West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
SBRI.COE@wales.nhs.uk
Admin contact:
sbri.coe@wales.nhs.uk
Technical contact:
N/a
Other contact:
sbri.coe@wales.nhs.uk

Further information

Date Details
12/08/2022 15:27
Notice Cancelled
This notice has been cancelled. The original deadline date of 14/05/2021 is no longer applicable.

SBRI CHALLENGE NOTHING TO BE AWARDED AGAINST NOTICE

Additional documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

docx
docx2.32 MB
This file may not be accessible.
docx
docx2.32 MB
This file may not be accessible.

Replaced documents

There are no previous versions of these documents.


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