Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
University of Worcester
Henwick Grove
Worcester
WR2 6AJ
UK
Contact person: Joe Stock
E-mail: J.Stock@worc.ac.uk
NUTS: UKG12
Internet address(es)
Main address: http://www.worc.ac.uk/
Address of the buyer profile: https://in-tendhost.co.uk/universityofworcester
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Enterprise Service Desk for the University of Worcester
Reference number: UOW784
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The core business objective is to provide a modern SaaS solution, efficient, and customer friendly service desk experience for employees and student which will:
• unify professional service department service desks under one system, giving staff and students a ‘one stop shop’ for all issues and requests;
• provide business intelligence and reporting;
• provide automation of processes and workflows;
• reduce reliance on manual processes;
• allow all data on a member of staff or a student to be reported on to enable a single ‘vista’ of information across all service areas;
• provide integration with other university systems and databases to reduce duplication of data entry and reduced risk of inaccuracy;
• provide staff and students with an outstanding self-service experience.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKG12
II.2.4) Description of the procurement
The core business objective is to provide a modern SaaS solution, efficient, and customer friendly service desk experience for employees and student which will:
• unify professional service department service desks under one system, giving staff and students a ‘one stop shop’ for all issues and requests;
• provide business intelligence and reporting;
• provide automation of processes and workflows;
• reduce reliance on manual processes;
• allow all data on a member of staff or a student to be reported on to enable a single ‘vista’ of information across all service areas;
• provide integration with other university systems and databases to reduce duplication of data entry and reduced risk of inaccuracy;
• provide staff and students with an outstanding self-service experience.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 65
Price
/ Weighting:
35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 099-238538
Section V: Award of contract
Title: Enterprise Service Desk for the University of Worcester
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section VI: Complementary information
VI.3) Additional information
The University has taken the decision to halt this procurement due to a number of contributing factors, including cost and a review of alternative service provision.
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
UK
VI.4.2) Body responsible for mediation procedures
Royal Courts of Justice
London
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
University of Worcester will enter into this contract following a 10 calendar day standstill period starting on the day after the notification of the result. The Public Contracts Regulations 2015 (as amended) ([input]The Regulations[input]) provide for aggrieved Parties who have been harmed or who are at risk of harm by breach of The Regulations to bring proceedings in the Royal Courts of Justice. Any such proceedings must be brought within the limitation period specified by The Regulations according to the remedy sought.
VI.5) Date of dispatch of this notice
20/04/2021