Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Central Bedfordshire Council
Priory House
Chicksands
SG17 5TQ
UK
Contact person: +44 3003005997
Telephone: +44 3003008000
E-mail: procurement@centralbedfordshire.gov.uk
NUTS: UKH25
Internet address(es)
Main address: http://in-tendhost.co.uk/centralbedfordshire
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CBC-1239-T-AE Unified Communications Solution
Reference number: CBC-1239-T-AE
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
The Council (CBC) has adopted flexible working practices and is looking for a Unified Communication solution to support this approach.You are invited to tender for a 3-year contract for the provision of one (or more) Lots making up the provision and ongoing 3rd line support of a new, cloud based, Unified Communications Solution (UCS) for CBC. The Lots you are invited to tender for that make up this UCS are detailed in this notice. The contracts may have up to two 12 month extensions making a maximum total of five years contract length.Suppliers may bid for one or more Lots and there is no limit to the number of Lots a supplier can bid for, nor is there any limit on the number of Lots a single supplier may be awarded. Where a supplier is awarded more than one Lot, CBC may combine the Lots into a single contract. CBC reserve the right not to award any or all Lots.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
1 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 – Provision of Mobile phone hardware
II.2.2) Additional CPV code(s)
32250000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
CBC currently provides handsets to almost all of its employees. CBC currently uses Apple iPhones for mobile phone handsets. Most of these handsets have reached their end of life due to the age of hardware. The new UCS will see a reduction in the number of handsets required –it is expected in the future only employees who travel for work purposes will need a mobile phone. The current expectation isthat this would be approximately 1,500 employees.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 2
II.2.1) Title
Lot 2 – Provision of Mobile voice and data services (via supply of SIMs)
II.2.2) Additional CPV code(s)
64212000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
CBC requires a mobile voice and data service for employees who have a CBC provided mobile phone. This service needs to available across the CBC areas of operation i.e. across the whole of Central Bedfordshire. Addresses for CBC buildings are listed in Appendix A, with key buildings highlighted; CBC require that a strong voice and data signal is available at these locations. If additional inbuilding solutions are required to ensure that there is a strong voice and data signal, these are to be provided at the vendor's cost.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 3
II.2.1) Title
Lot3–Provision and deployment of Session Initiation Protocol (SIP) trunks
II.2.2) Additional CPV code(s)
32524000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
CBC wishes to procure SIP trunks to provide inbound and outbound calling capability for its Unified Communications Solution.The supplier of the SIP trunks needs to provide a highly resilient solution that can interface with the SBCs in Lot4 selected by CBC. The SIP trunks will need to be compatible with the SBC in Lot4 and the Telephony in Lot5.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 4
II.2.1) Title
Lot4 –Provision and deployment of Session Border Controllers (SBC) managed service
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
The supplier of the SBCneeds to provide a highly resilient solution that can interface with the SIP trunks in Lot3 selected by CBC. The SBCwill need to be compatible with the SIP trunks in Lot3 and the Telephony in Lot5.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 5
II.2.1) Title
Lot5 –Provision and deployment of Telephony solution
II.2.2) Additional CPV code(s)
64215000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
A telephony solution is required for approximately 4,000 CBC employees. Microsoft Teams is required for the user interface for Telephony, both on Windows laptops and MacBooks, and mobile phones. CBC is happy for this to be accomplished using Microsoft Teams natively or with a 3rdparty plugin. This is in addition to the mobile phone being used as a conventional phone. Administration is acceptable via Microsoft Teams, a dedicated application or a browser.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 6
II.2.1) Title
Lot6 –Provision and deployment of Contact Centre solution
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
A Contact Centre solution is required for approximately 200 CBC Contact Centre employees. Microsoft Teams is preferred to be the user interface for Contact Centre. If Microsoft Teams is used, CBC is happy for this to be accomplished using Microsoft Teams either natively or with a 3rdpartyplugin. Administration is acceptable via Microsoft Teams, a dedicated application or a browser
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 7
II.2.1) Title
Lot7 –Provision and deployment of Interactive Voice Response (IVR) solution
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
CBC has a requirement foran IVR solution as an initial contact point for incoming calls. Any recommended IVR must integrate with the Telephony solution from Lot5 and the Contact Solution from Lot6.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 8
II.2.1) Title
Lot8 –Provision and deployment of Workforce Management (WFM) solution
II.2.2) Additional CPV code(s)
48450000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
CBC has a requirement for a Workforce Management (WFM) solution to enhance its Contact Centre solution. Any recommended WFM solution must be integrated with, or be interfaced with, the Contact Centre solution from Lot6.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 9
II.2.1) Title
Lot9 –Provision and deployment of Meeting Room solution
II.2.2) Additional CPV code(s)
48421000
II.2.3) Place of performance
NUTS code:
UKH25
Main site or place of performance:
II.2.4) Description of the procurement
CBC has a requirement for a Meeting Room solution to support our hybrid workplace, using Microsoft Teams as the user interface.Any recommended Meeting Rooms solution must be Microsoft Teams-based and be compatible with the Telephony solution in Lot5.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-017327
Section V: Award of contract
Lot No: 3-5
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2022
V.2.2) Information about tenders
Number of tenders received: 19
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 19
Number of tenders received by electronic means: 19
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Gamma Network Solutions Limited
Newbury
UK
NUTS: UKJ11
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 201 600.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 7,8,9
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section V: Award of contract
Lot No: 1
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section V: Award of contract
Lot No: 2
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2022
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Gamma Network Solutions Limited
Newbury
UK
NUTS: UKJ11
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 284 832.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 6
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/03/2022
V.2.2) Information about tenders
Number of tenders received: 20
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 20
Number of tenders received by electronic means: 20
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Gamma Network Solutions Limited
Newbury
UK
NUTS: UKJ11
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 358 400.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Central Bedfordshire Council
Shefford
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
31/03/2022