Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square,
London
E14 9SR
UK
Telephone: +44 2032229656
E-mail: procurement.enquiries@financial-ombudsman.org.uk
NUTS: UKI
Internet address(es)
Main address: www.financial-ombudsman.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IT Managed Services Contract
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Contract for the provision of managed IT services to encompass:
1)Ongoing support, maintenance and development of our case management system;
2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;
3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and
4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
16 336 546.67
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72200000
72400000
72500000
72600000
II.2.3) Place of performance
NUTS code:
UKI
Main site or place of performance:
London
II.2.4) Description of the procurement
1)Ongoing support, maintenance and development of our case management system;
2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;
3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and
4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.
II.2.5) Award criteria
Quality criterion: Qualification
/ Weighting: 0
Quality criterion: Technical
/ Weighting: 59.5
Quality criterion: Resource Augmentation
/ Weighting: 3.5
Quality criterion: CSR
/ Weighting: 7
Quality criterion: Price
/ Weighting: 30
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
4 x 1 year extension options (total 4 years)
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-015281
Section V: Award of contract
Contract No: ctt_2348
Title: It Managed Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
30/03/2022
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Tata Consultancy Services Limited
007627
18 Grosvenor Place
London
SW1X 7HS
UK
NUTS: UKI
Internet address(es)
URL: http://www.tcs.com
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 16 336 546.67
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Financial Ombudsman Service
London
UK
VI.5) Date of dispatch of this notice
06/04/2022