Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
FIRST GREATER WESTERN LIMITED
Milford House,1 Milford Street
SWINDON
SN11HL
UK
Contact person: Rosalind Carter
Telephone: +44 7970308429
E-mail: rosalind.carter@gwr.com
NUTS: UKK14
Internet address(es)
Main address: https://procurement.gwr.com/
I.6) Main activity
Railway services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
GWR Customer Experience Training (GEMS2)
Reference number: 2021/S 000-019072
II.1.2) Main CPV code
80511000
II.1.3) Type of contract
Services
II.1.4) Short description
The design, delivery and evaluation of a Customer Experience development programme
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
II.2.2) Additional CPV code(s)
80000000
II.2.3) Place of performance
NUTS code:
UKK
II.2.4) Description of the procurement
This Expression of Interest (EOI) is designed to identify any Suppliers that are interested in
tendering for the provision of Provision of design, delivery and evaluation of Great
Experience Makers 2 (GEMs 2) at Great Western Railway (GWR).
GWR wish to source a single supplier to;
The design, delivery and evaluation of a Customer Experience development programme,
which will build on the success to date of Great Experience Makers and further enhance
colleagues' capabilities relating to best practice customer experience from within and
outside the travel industry.
The programme will need to create excitement and engagement rather than a sense of "more
of the same".
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-019072
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/02/2022
V.2.2) Information about tenders
Number of tenders received: 26
The contract has been awarded to a group of economic operators:
No
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
First Greater Western Limited
Swindon
UK
VI.5) Date of dispatch of this notice
12/04/2022