Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Watford Borough Council
Three Rivers House, Northway
Rickmansworth
WD3 1RL
UK
Contact person: Lisa Cook
Telephone: +44 1923278370
E-mail: derek.hatcher@watford.gov.uk
NUTS: UKH23
Internet address(es)
Main address: https://www.watford.gov.uk
I.1) Name and addresses
Three Rivers District Council
Three Rivers House, Northway
Rickmansworth
WD3 1RL
UK
E-mail: derek.hatcher@watford.gov.uk
NUTS: UKH23
Internet address(es)
Main address: https://www.threerivers.gov.uk
I.2) Joint procurement
The contract involves joint procurement
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Retrofit Home (Domestic) Energy Efficiency Works - Managing Agents
Reference number: 2022/S 000-028942
II.1.2) Main CPV code
71541000
II.1.3) Type of contract
Services
II.1.4) Short description
Delivery of Domestic Retrofit Projects and Related Services for Council’s, Local Authorities and Social Housing Organisations within Hertfordshire and Buckinghamshire. This will be a managing agent service offering a turnkey service for all aspects of the delivery. This will be a Framework Agreement.
This award notice is made on behalf of all of those organisations listed in the original publication referenced 2022/S 000-028942. These are all local authorities in Hertfordshire and Buckinghamshire and any registered Social Landlord/ Social Housing provider/ Housing Association for housing stock within Hertfordshire or Buckinghamshire (in whole or part)
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
75 000 000.00
GBP
II.2) Description
Lot No: Lot 2
II.2.1) Title
Management of Energy Company Obligation (ECO) scheme
II.2.2) Additional CPV code(s)
71314300
II.2.3) Place of performance
NUTS code:
UKH23
Main site or place of performance:
Hertfordshire
II.2.4) Description of the procurement
The procured service provider will: a)Provide a referral route to receive and manage referrals from either; directly from residents, from contractors and or their managing agents. We would expect the service to be accessible by website referrals, a free to call telephone service operating from 09:00 to 17:00, Monday to Friday, alongside other customer communication channels such as email, letter and SMS. b)Secure ECO funding via its contracts with obligated utility companies or contractors to support the cost of technically suitable energy efficiency measures in qualifying households. c)Respond promptly and professionally to all requests for energy saving services from residents within the Local Authority areas. d)Manage a referral scheme to provide ECO funded measures in domestic housing, having undertaken a robust recruitment exercise to identify a suitable installer network. This will involve carrying out: quality; health and safety; technical; regulatory; risk; warranty and financial checks on scheme installers, to ensure, for example, installer compliance with the latest PAS retrofit standards
II.2.5) Award criteria
Quality criterion: Experience
/ Weighting: 10
Quality criterion: Accreditation
/ Weighting: 5
Quality criterion: Environment & Sustainability
/ Weighting: 5
Quality criterion: Delivery Plan
/ Weighting: 25
Quality criterion: Risk
/ Weighting: 5
Quality criterion: Resource and Staffing
/ Weighting: 5
Quality criterion: Management Reporting
/ Weighting: 5
Cost criterion: Cost Model
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: Lot 3
II.2.1) Title
Independent Energy Advice Service
II.2.2) Additional CPV code(s)
71314200
71314300
II.2.3) Place of performance
NUTS code:
UKH23
Main site or place of performance:
Hertfordshire
II.2.4) Description of the procurement
Independent Energy Advice Service: This Lot comprises the provision of energy saving advice and support to residents in defined council areas. The procured service provider will: a.Provide independent, impartial and up-to-date advice and support to householders in the Local Authority areas to help them save energy and money on their fuel bills, and reduce their carbon footprints through behavioural changes, switching tariffs or undertaking energy efficiency home upgrades. b.Have a free to call telephone service operating from 09:00 to 17:00, Monday to Friday, alongside other customer communication channels such as email, letter and SMS. c.Have a proven commitment to alleviating fuel poverty. d.Have staff experienced in speaking to the most vulnerable residents. e.Where applicable, refer customers to approved energy efficiency grant (or loan) schemes, including those the Councils are involved in delivering such as the Green Homes Grant LAD scheme and the Energy Company Obligation scheme.
II.2.5) Award criteria
Quality criterion: Experience
/ Weighting: 5
Quality criterion: Accreditation
/ Weighting: 5
Quality criterion: Environment Sustainability
/ Weighting: 5
Quality criterion: Delivery Plan
/ Weighting: 25
Quality criterion: Risk
/ Weighting: 5
Quality criterion: Staffing Resource
/ Weighting: 10
Quality criterion: Management Reporting
/ Weighting: 5
Cost criterion: Cost Model
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 1
II.2.1) Title
Managing Agent for Grant-Funded Domestic Retrofit Schemes
II.2.2) Additional CPV code(s)
71541000
II.2.3) Place of performance
NUTS code:
UKH23
Main site or place of performance:
Hertfordshire
II.2.4) Description of the procurement
Managing Agent for Grant-Funded Domestic Retrofit Schemes - this includes responsibility for the day-to-day delivery of a domestic retrofit projects such as the Green Homes Grant schemes mentioned above, ensuring all aspects of the services are delivered professionally and to the requirements stated herein, including but not limited to: •Providing independent project management services to enable a non-affiliated supply chain •Strategizing to secure, procure, and manage a contractor supply chain, including installers, surveyors (EPC surveyors, Retrofit Assessors etc.) •Creating a project delivery plan •Contract and Performance Management •Provisioning a call centre service to manage customer enquiries and applications •Establishing and running systems to manage the customer journey end-to-end including eligibility screening, application processing and customer support services (see example of customer journey in Appendix 2) •Identifying eligible properties and households using building stock and fuel poverty data (data analysis) •Household engagement, marketing, and recruitment (lead generation) •Undertaking whole-house surveys, retrofit assessments, and technical solution design (or arranging qualified subcontractors for this purpose). •Management of the retrofit works (scheduling and delivery) •Inspections, quality assurances and works approval •Monitoring and evaluation of projects including complying with any reporting requirements outlined by the funding body, for example with LAD projects by completing monthly reports in a timely manner to enable their submission to the Department for Business, Energy and Industrial Strategy (BEIS) within agreed deadlines (see typical reporting requirements in Appendix 3) •Customer satisfaction, installation completion and sign-off •Complying with GDPR requirements and procedures such as the creation of secure data sharing and storage arrangements for all parties.
II.2.5) Award criteria
Quality criterion: Experience
/ Weighting: 8
Quality criterion: Accreditation
/ Weighting: 3
Quality criterion: Environmental Sustainability
/ Weighting: 6
Quality criterion: Delivery Plan
/ Weighting: 15
Quality criterion: Risk
/ Weighting: 7
Quality criterion: Staffing and Resource
/ Weighting: 6
Quality criterion: Supply Chain Management
/ Weighting: 9
Quality criterion: Management Reports
/ Weighting: 3
Quality criterion: KPI
/ Weighting: 3
Cost criterion: Cost Model
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-028942
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
Title: Managing Agent for Grant-Funded Domestic Retrofit Schemes
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
04/04/2023
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
National Energy Foundation
02218531
Suite 2.15, Challenge House, Sherwood Drive,
Bletchley, Milton Keynes,
MK3 6DP
UK
NUTS: UKH25
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Warmworks Scotland LLP
SO305326
1 Carmichael Place,
Leith, Edinburgh,
EH5 6PH
UK
NUTS: UKM75
The contractor is an SME:
No
V.2.3) Name and address of the contractor
E.ON Energy Solutions Limited
03407430
Westwood Way Westwood Business Park
Coventry
UK
NUTS: UKG33
The contractor is an SME:
No
V.2.3) Name and address of the contractor
OVO Energy Solutions Ltd
SC386054
Cadworks 41 West Campbell Street
Glasgow Scotland
G2 6SE
UK
NUTS: UKM82
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 60 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Title: Management of Energy Company Obligation (ECO) scheme
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/04/2023
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
National Energy Foundation
02218531
Milton Keynes
Milton Keynes
UK
NUTS: UKJ12
The contractor is an SME:
No
V.2.3) Name and address of the contractor
E.ON Energy Solutions Limited
03407430
Westwood Way Westwood Business Park
Coventry
UK
NUTS: UKG33
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 5 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Title: Independent Energy Advice Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/04/2023
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
National Energy Foundation
02218531
Milton Keynes
Milton Keynes
UK
NUTS: UKJ12
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
<a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=773722593" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=773722593</a>
GO Reference: GO-202345-PRO-22471148
VI.4) Procedures for review
VI.4.1) Review body
Watford Borough Council
Town Hall
Watford
wd17 3EX
UK
E-mail: derek.hatcher@watford.gov.uk
VI.5) Date of dispatch of this notice
05/04/2023