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Contract Notice

Digital Market Intelligence Support

  • First published: 06 April 2023
  • Last modified: 06 April 2023
  • This file may not be fully accessible.

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Contents

Summary

OCID:
ocds-h6vhtk-03bcf6
Published by:
NS&I
Authority ID:
AA82556
Publication date:
06 April 2023
Deadline date:
08 May 2023
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.

The following is a breakdown of our requirements from a digital and fintech market intelligence agency:

• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.

• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I

• Access to an online web portal to access downloadable content including:

o Screenshots/Video insights on CX journeys across mobile and desktop channels

o Insight reports

o News alerts with analyst commentary on risk/opportunities for NS&I

• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.

All tendering against this requirement must be conducted via NS&I's Panacea Portal

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

NS&I

Sanctuary Buildings, 20 Great Smith Street

London

SW1P 3BT

UK

Contact person: Jack Burgess

E-mail: jack.burgess@nsandi.com

NUTS: UK

Internet address(es)

Main address: https://www.nsandi.com/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://app.panacea-software.com/nsandi/Login.aspx?ReturnUrl=%2Fnsandi%2F


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://app.panacea-software.com/nsandi/Login.aspx?ReturnUrl=%2Fnsandi%2F


I.4) Type of the contracting authority

National or federal agency/office

I.5) Main activity

Economic and financial affairs

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Digital Market Intelligence Support

Reference number: 23-FTS-01

II.1.2) Main CPV code

79310000

 

II.1.3) Type of contract

Services

II.1.4) Short description

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

II.1.5) Estimated total value

Value excluding VAT: 200 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.

The following is a breakdown of our requirements from a digital and fintech market intelligence agency:

• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.

• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I

• Access to an online web portal to access downloadable content including:

o Screenshots/Video insights on CX journeys across mobile and desktop channels

o Insight reports

o News alerts with analyst commentary on risk/opportunities for NS&I

• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.

All tendering against this requirement must be conducted via NS&I's Panacea Portal

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 05/06/2023

End: 04/06/2026

This contract is subject to renewal: Yes

Description of renewals:

The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 08/05/2023

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 1 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 09/05/2023

Local time: 09:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

VI.4) Procedures for review

VI.4.1) Review body

High Court of England and Wales

Rolls Building

London

EC4A 1NL

UK

VI.5) Date of dispatch of this notice

05/04/2023

Coding

Commodity categories

ID Title Parent category
79310000 Market research services Market and economic research; polling and statistics

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
jack.burgess@nsandi.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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Rydym yn croesawu galwadau'n Gymraeg.

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