Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NS&I
Sanctuary Buildings, 20 Great Smith Street
London
SW1P 3BT
UK
Contact person: Jack Burgess
E-mail: jack.burgess@nsandi.com
NUTS: UK
Internet address(es)
Main address: https://www.nsandi.com/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://app.panacea-software.com/nsandi/Login.aspx?ReturnUrl=%2Fnsandi%2F
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://app.panacea-software.com/nsandi/Login.aspx?ReturnUrl=%2Fnsandi%2F
I.4) Type of the contracting authority
National or federal agency/office
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Market Intelligence Support
Reference number: 23-FTS-01
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
II.1.5) Estimated total value
Value excluding VAT:
200 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.
The following is a breakdown of our requirements from a digital and fintech market intelligence agency:
• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.
• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I
• Access to an online web portal to access downloadable content including:
o Screenshots/Video insights on CX journeys across mobile and desktop channels
o Insight reports
o News alerts with analyst commentary on risk/opportunities for NS&I
• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.
All tendering against this requirement must be conducted via NS&I's Panacea Portal
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
05/06/2023
End:
04/06/2026
This contract is subject to renewal: Yes
Description of renewals:
The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
08/05/2023
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 1 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
09/05/2023
Local time: 09:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
Rolls Building
London
EC4A 1NL
UK
VI.5) Date of dispatch of this notice
05/04/2023