Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Hyde Housing Association Ltd
IP18195R
30 Park Street
London
SE1 9EQ
UK
Contact person: Sanja Topalovic
Telephone: +44 2070892690
E-mail: Sanja.Topalovic@hyde-housing.co.uk
NUTS: UK
Internet address(es)
Main address: https://www.hyde-housing.co.uk
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Survey Research Services Framework
Reference number: Customer Survey Research Service
II.1.2) Main CPV code
79311000
II.1.3) Type of contract
Services
II.1.4) Short description
*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
10 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Computer-Assisted Telephone Interviewing (CATI) survey services
II.2.2) Additional CPV code(s)
79311100
79311200
79311210
79311300
79342310
79342311
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70%
Price
/ Weighting:
30%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.
Lot No: 2
II.2.1) Title
Real time survey services (SMS / Email / IVR)
II.2.2) Additional CPV code(s)
79311100
79311200
79311210
79311300
79342310
79342311
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70%
Price
/ Weighting:
30%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-003205
Section V: Award of contract
Lot No: 1
Contract No: 1
Title: Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
12/04/2023
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
In-house Research Ltd
03537670
Unit 5 Coped Hall Business Park
Royal Wootton Bassett
SN4 8DP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Kwest Research Limited
2400940
2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Didsbury
Manchester
M20 2SL
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Watermelon Research Limited
07917715
PO BOX 70693 10a Greencoat Place
London
SW1P 9ZP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 10 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 2
Title: Lot 2: Real time survey services (SMS / Email / IVR)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
12/04/2023
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
In-house Research Ltd
3537670
Unit 5 Coped Hall Business Park
Royal Wootton Bassett
SN4 8DP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Watermelon Research Limited
07917715
PO BOX 70693 10a Greencoat Place
London
SW1P 9ZP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 10 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):
A full list of potential contracting authorities can be found here under the most recent file:
https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide
The following public bodies may also use the Framework Agreement:
http://www.wales.com/study/universities-wales
http://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en
https://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415
http://www.gov.scot/Topics/Government/public-bodies/about/Bodies
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
The Strand, London, WC2A 2LL, United Kingdom
London
WC2A 2LL
UK
Telephone: +44 2079477772
VI.5) Date of dispatch of this notice
12/04/2023