Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Growth Company
Manchester
M1 5JW
UK
Contact person: Nick Batty
Telephone: +44 1612374044
E-mail: Nick.Batty@growthco.uk
NUTS: UKD3
Internet address(es)
Main address: https://www.businessgrowthhub.com/
I.4) Type of the contracting authority
Other: Social Enterprise running publicly funded projects
I.5) Main activity
Other: Support to local businesses via public funded projects
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MS Dynamics (CRM) – system procurement and installation
Reference number: T22069
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
To introduce a new CRM product that optimises outcomes for GC Business Growth Hub
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
285 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
Our objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.).
GC Business Growth Hubs IT infrastructure is dominated by Microsoft's architecture and Dynamics has been selected as the preferred product of choice. Some pre staged project work has already begun to define specific requirements internally. High level and mid-level requirements to support the procurement process have been defined and are attached as an additional schedule to this tender.
We are looking for a partner to support us with procurement, installation, configuration, and knowledge transfer leveraging the suppliers knowledge and experience of the platform, plus any pre-developed packages and additional configuration, to support our business needs.
Additionally, we need our selected partner to support us with moving our ways of working forwards to streamline our processes and specifications that currently underutilise the capability of the platform, we would welcome creativity and guidance to maximise the benefit for both colleagues and staff.
The successful partner will be able to utilise the full range of MS Dynamics modules (off the shelf and / or with pre-configured packages) and have the ability to customise the platform to meet all of our requirements, as well as identifying and suggesting better ways of achieving the same outcome, if the opportunity presents itself.
We are especially interested in being able to use the system to gain insight and analyse data (internal and external) to become more data driven as an organisation in a way that supports quick decision making and long-term strategy. The wider organisation at a corporate level is keen to move to a model of data warehousing and a set up that allows unique reference numbers and integration / comparison of data sources to provide a single customer view (at individual and business level).
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 80
Price
/ Weighting:
20
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-002337
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/03/2023
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Ashton Court Group Limited
Northampton
NN7 2QB
UK
NUTS: UKF2
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 285 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The Growth Company
Manchester
UK
VI.5) Date of dispatch of this notice
26/04/2023