Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Student Loans Company
Memphis Building, Lingfield Point, McMullen Road
Darlington
DL1 1RW
UK
Contact person: Susan Butcher
Telephone: +44 1413062000
E-mail: commercial@slc.co.uk
NUTS: UKM82
Internet address(es)
Main address: https://www.gov.uk/government/organisations/student-loans-company
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Administration of Student Loans
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Outbound Dialler Services
Reference number: 2023-TR-0051
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
3 168 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKM82
Main site or place of performance:
Glasgow City
II.2.4) Description of the procurement
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.
II.2.5) Award criteria
Quality criterion: Methodology
/ Weighting: 35
Quality criterion: Technical Requirements
/ Weighting: 20
Quality criterion: Reporting & MI
/ Weighting: 5
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Cost
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-031326
Section V: Award of contract
Contract No: 2023-TR-0051
Title: Outbound Dialler Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/03/2024
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Pastdue Credit Solutions Limited
SC287794
1 Blair Court, North Avenue, Clydebank Business Park
Glasgow
G81 2LA
UK
NUTS: UKM82
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 3 168 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
<a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890</a>
GO Reference: GO-202442-PRO-25647093
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
VI.5) Date of dispatch of this notice
02/04/2024