Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Perceval House
226670070
Third Floor, 14-16 Uxbridge Road
London
W5 2HL
UK
Contact person: Andrew Shorter
Telephone: +44 2088255000
E-mail: ashorter@ealing.gov.uk
NUTS: UKI
Internet address(es)
Main address: http://www.ealing.gov.uk
Address of the buyer profile: https://www.ealing.gov.uk/
I.1) Name and addresses
London Borough of Ealing
Perceval House, 14-16 Uxbridge Road
London
W5 2TL
UK
E-mail: huntv@ealing.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.ealing.gov.uk/site/
Address of the buyer profile: https://www.ealing.gov.uk/site/
I.1) Name and addresses
London Borough of Barnet
London Business Park (NLBP)
London
N11 1NP
UK
E-mail: barry.may@barnet.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.barnet.gov.uk/
Address of the buyer profile: https://www.barnet.gov.uk/
I.1) Name and addresses
London Borough of Enfield
Civic Centre. Silver Street
London
EN1 3XA
UK
E-mail: julie.pocock@enfield.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.enfield.gov.uk/
Address of the buyer profile: https://www.enfield.gov.uk/
I.1) Name and addresses
London Borough of Haringey
Civic Centre, High Road, Wood Green,
London
N22 8LE
UK
E-mail: zuned.patel@haringey.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.haringey.gov.uk/
Address of the buyer profile: https://www.haringey.gov.uk/
I.1) Name and addresses
London Borough of Barking and Dagenham
Civic Centre. Rainham Road North, Dagenham
London
RM10 7BN
UK
E-mail: natalia.monvoisin@lbbd.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.lbbd.gov.uk/
Address of the buyer profile: https://www.lbbd.gov.uk/
I.1) Name and addresses
London Borough of Hammersmith and Fulham
King Street,
London
W6 9JU
UK
E-mail: yvonne.hadlames@lbhf.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.lbhf.gov.uk/
Address of the buyer profile: https://www.lbhf.gov.uk/
I.1) Name and addresses
London Borough of Waltham Forest
Forest Road, Walthamstow
London
E17 4JF
UK
E-mail: helen.robertson@walthamforest.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://www.walthamforest.gov.uk/
Address of the buyer profile: https://www.walthamforest.gov.uk/
I.2) Joint procurement
The contract involves joint procurement
In the case of joint procurement involving different countries – applicable national procurement law:
PCR 2015 Regulations 38
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://ealinglbc-atamis.my.site.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://ealinglbc-atamis.my.site.com
Tenders or requests to participate must be sent to the following address:
Perceval House
226670070
Third Floor, 14-16 Uxbridge Road
London
W5 2HL
UK
Telephone: +44 2088258860
E-mail: acostaa@ealing.gov.uk
NUTS: UKI
Internet address(es)
Main address: http://www.ealing.gov.uk
Address of the buyer profile: https://www.ealing.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CH232464 OUT OF HOURS CALL CENTRE SERVICE
Reference number: CH232464
II.1.2) Main CPV code
79510000
II.1.3) Type of contract
Services
II.1.4) Short description
Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and Hammersmith and Fulham Councils and Homes for Haringey.
II.1.5) Estimated total value
Value excluding VAT:
7 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
64214200
79311210
64214200
79510000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.<br/>:-<br/>• All UK Councils and Housing Sector Arm’s Length Management Organisations (ALMO) s who offer an out of hour’s service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils <br/>• all central government departments offices and <br/> bodies.<br/>• Any Registered Social Landlords<br/>• Any Integrated Care Systems and Integrated Care <br/> Boards in UK <br/>• Any Local Authority Trading Companies<br/>• Any Local Authority Direct Service Organisations
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
7 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
20/10/2025
End:
20/10/2030
This contract is subject to renewal: Yes
Description of renewals:
Up to 2 further years (24 months) in accordance with the terms of the Overarching Agreement and Services Agreements.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
List and brief description of selection criteria:
Selection criteria as stated in the procurement documents
Minimum level(s) of standards required:
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
List and brief description of selection criteria:
Selection criteria as stated in the procurement documents
Minimum level(s) of standards required:
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
This is set out in the tender documents.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
19/04/2024
Local time: 12:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
05/04/2024
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
17/03/2025
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.4.1) Review body
Royal Court of Justice
Strand
London
WC2A 2LL
UK
Internet address(es)
URL: https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
VI.4.2) Body responsible for mediation procedures
Royal Court of Justice
Strand
London
WC2A 2LL
UK
Internet address(es)
URL: https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
VI.4.4) Service from which information about the review procedure may be obtained
Perceval House
Third Floor, 14-16 Uxbridge Road
London
W5 2HL
UK
E-mail: acostaa@ealing.gov.uk
Internet address(es)
URL: http://www.ealing.gov.uk
VI.5) Date of dispatch of this notice
05/04/2024