Contract notice
Section I: Contracting
authority
I.1) Name and addresses
University of Brighton
Mithras House, Lewes Road
Brighton
BN2 4AT
UK
E-mail: purchasingservices@brighton.ac.uk
NUTS: UKJ21
Internet address(es)
Main address: www.brighton.ac.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/sesharedservices/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://in-tendhost.co.uk/sesharedservices/aspx/Home
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Enrolment Support Services - International Students
Reference number: UOB - 037597
II.1.2) Main CPV code
75121000
II.1.3) Type of contract
Services
II.1.4) Short description
The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview.
II.1.5) Estimated total value
Value excluding VAT:
2 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ21
Main site or place of performance:
II.2.4) Description of the procurement
The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview.Application processing includes:• Qualifying and processing student applications. Ensuring applications are completed correctly and fully with relevant accompanying documents included. Following-up on in-complete applications and tracking reasons for delays.• Matching eligibility of applicants against entry criteria and issuing offer letters to qualified applicants.• Updating applicant records on Brighton’s admissions systems. • Consulting with the Brighton based team about borderline applications.• Supporting the CAS team with the delivery of pre-CAS interviews.• Reporting regularly on progress and working to agreed KPI’s.It is expected that the conversion support services will work under the direction of the University of Brighton’s Marketing & Recruitment Team and will include: • email marketing campaigns to applications at the enquiry stage that generate new applications.• email marketing campaigns at offer holder stage that drive conversion.• Undertake work to enhance offer to enrolment conversion rates.• Proactively develop initiatives to enhance and improve conversion.• Gain marketing intelligence through telephone campaigns e.g. reasons why students are accepting/declining their offer or other sentiments as required by the University.• Develop and execute an offer to enrolment phone call strategy that provides a high level of service and care to offer holders.
II.2.5) Award criteria
Criteria below:
Price
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
29/08/2024
End:
28/08/2027
This contract is subject to renewal: Yes
Description of renewals:
The contract will be renewed at the end of its term
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Selection criteria as stated in the procurement documents
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
03/05/2024
Local time: 13:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
01/08/2024
IV.2.7) Conditions for opening of tenders
Date:
03/05/2024
Local time: 14:00
Place:
Mithras House, Lewes Road, Brighton
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.3) Additional information
The University at its sole discretion has the option to extend the contract by a period of 24 months or parts thereof.
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
WC2A 2LL
London
UK
VI.4.2) Body responsible for mediation procedures
University of Brighton
Mithras House, Lewes Road
Brighton
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Further information obtainable from the Head of Procurement & Insurance Services
VI.5) Date of dispatch of this notice
05/04/2024