Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
METROPOLITAN THAMES VALLEY HOUSING
The Grange, 100 High Street, Southgate
London
N14 6PW
UK
Contact person: Adam Bevan
Telephone: +44 7701388562
E-mail: adam.bevan@mtvh.co.uk
NUTS: UKI
Internet address(es)
Main address: https://www.mtvh.co.uk/
Address of the buyer profile: https://www.mtvh.co.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
2023-2024-010 : Group Insurance Renewal
II.1.2) Main CPV code
66510000
II.1.3) Type of contract
Services
II.1.4) Short description
MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
62 169 800.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
66514110
66515000
66515200
66515300
66515400
66516100
66518100
II.2.3) Place of performance
NUTS code:
UKG
UKF
UKH
UKJ
Main site or place of performance:
WEST MIDLANDS (ENGLAND),EAST MIDLANDS (ENGLAND),EAST OF ENGLAND,SOUTH EAST (ENGLAND)
II.2.4) Description of the procurement
The Requirement MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates. MTVH will enter into a Long-Term Agreement for 3 years (+1+1). Account Management (essential services) •Contact from a senior claims manager from the bidder, in the event of a large loss notification or an update on ongoing large losses, within 24 to 48 hours. •A senior Customer manager from the bidder to request advice on policy coverage •A senior underwriter from the bidder to request advice on policy coverage and be the main point of contact throughout the insurance year (1 April – 31 March) •Availability of support from 9 am – 5 pm Monday to Friday from service providers on the underwriting or claims handling process •The bidder to have full scope of suppliers including repair contractors, adjusters and panel solicitors •Out of Hours support available in the event of a major incident •Proactive investigation of Public Liability claims on behalf of MTVH with the help of the MTVH insurance team obtaining documentation •Engage loss adjuster and other appropriate stakeholders when a major loss arises •Process invoices for Public Liability excess payments •Process invoices for other lines of business during the renewal process •Produce high profile detailed quarterly claim reports for audit purposes •Produce and send quarterly claim spreadsheets with the cause of loss, reserve amount and address with a claim number •An online claim hub to review live updates on ongoing claims including settlement costs •The bidder should have a dedicated claim portal where residents and leaseholders can lodge claims directly •The bidder to offer Risk Management training and advise to MTVH staff in order to help us mitigate potential claims Service Level Agreements •Claim service – We would expect responses from the central claims team as well as other stakeholders (adjusters, claim inspectors) the bidder would appoint when a property claim is notified within 24-48 hours •When proceedings are issued in respect of Public Liability claims, the bidder should respond to third party solicitors within 2 working days •The bidder should respond to claimants in respect of ongoing Public Liability claims within 5 working days when they raise a query directly •The bidder should close Public Liability claims within 6 months of a liability decision being made •Send high profile detailed claim reports for audit purposes and other insurance claim related queries quarterly •Acknowledge new Public Liability claims within 48 hours •Acknowledge ongoing correspondence from claimants and MTVH in respect of Public Liability claim within a week •Ensure renewal documentation, i.e., Summary of cover for Leaseholders, shared owners and our commercial customers are received within 30 days of cover after 1 April KPI’s •Quarterly update on claims performance to be received from the bidder as well as MTVH to the insurer in order the stop loss can be updated accordingly •Quarterly meetings with claims manager and customer manager in order to assess how the account is running •Receive policy documentation within 30 days of cover commencement
II.2.5) Award criteria
Quality criterion: Methodology & Approach
/ Weighting: 42.5
Quality criterion: Resources, Organisational Capability & Experience
/ Weighting: 22.5
Quality criterion: Value for Money
/ Weighting: 10
Quality criterion: Social Value
/ Weighting: 0
Cost criterion: Price
/ Weighting: 25
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-030178
Section V: Award of contract
Title: 2023-2024-010 : Group Insurance Renewal
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/04/2024
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Arthur J Gallagher
BR019038
The Walbrook Building, 25 Walbrook
London
EC4N 8AW
UK
NUTS: UKJ
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 62 169 800.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=854025215
GO Reference: GO-202448-PRO-25709961
VI.4) Procedures for review
VI.4.1) Review body
Metropolitan Housing Trust Limited
The Grange, 100 High Street
London
N14 6PW
UK
Telephone: +44 7701388562
VI.5) Date of dispatch of this notice
08/04/2024