Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Healthcare Improvement Scotland
National Headquarters Gyle Square, South Gyle Crescent,
Edinburgh
EH12 9EB
UK
Contact person: Alex Little
Telephone: +44 7747768959
E-mail: Alex.little1@nhs.scot
NUTS: UKM75
Internet address(es)
Main address: http://healthcareimprovementscotland.org
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00363
I.1) Name and addresses
NHS Ayrshire & Arran
Eglinton House, Ailsa Hospital, Dalmellington Road
Ayr
KA6 6AB
UK
Telephone: +44 1294323219
E-mail: procurement@aapct.scot.nhs.uk
NUTS: UKM94
Internet address(es)
Main address: http://www.nhsaaa.net
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00060
I.1) Name and addresses
NHS Borders
Borders General Hospital
Melrose
TD6 9BS
UK
Telephone: +44 1896826339
E-mail: alistair.meikle@borders.scot.nhs.uk
NUTS: UKM91
Internet address(es)
Main address: http://www.nhsborders.org.uk/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11162
I.1) Name and addresses
Dumfries and Galloway Health Board
Mountainhall Treatment Centre, Bankend Road
Dumfries
DG1 4AP
UK
Telephone: +44 1387246246
E-mail: dg.feedback2@nhs.scot
NUTS: UKM92
Internet address(es)
Main address: www.nhsdg.co.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00065
I.1) Name and addresses
NHS Fife
Queen Margaret Hospital, Whitefield Road
Dunfermline
KY12 0SU
UK
Telephone: +44 1592657320
E-mail: paula.lee@nhs.scot
NUTS: UKM72
Internet address(es)
Main address: http://www.nhsfife.org
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00185
I.1) Name and addresses
NHS Forth Valley
Trust Headquarters, Carseview Castle Business Park
Stirling
FK9 4SW
UK
Telephone: +44 1786463031
E-mail: david.logie@nhs.scot
NUTS: UKM76
Internet address(es)
Main address: http://www.nhsforthvalley.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00067
I.1) Name and addresses
NHS Grampian
Summerfield House, 2 Eday Road
Aberdeen
AB15 6RE
UK
Telephone: +44 3454566000
E-mail: grampian@nhs.scot
NUTS: UKM50
Internet address(es)
Main address: http://www.nhsgrampian.org
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00200
I.1) Name and addresses
NHS Greater Glasgow and Clyde
Procurement Department, Glasgow Royal Infirmary, 84 Castle Street
Glasgow
G4 0SF
UK
Telephone: +44 1412015388
E-mail: ggc.supplierenquiries@ggc.scot.nhs.uk
NUTS: UKM82
Internet address(es)
Main address: http://www.nhsggc.scot/about-us/procurement/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722
I.1) Name and addresses
NHS Highland
Assynt House, Beechwood Park
Inverness
IV2 3BW
UK
Telephone: +44 7929069647
E-mail: nhsh.tenders@nhs.scot
NUTS: UKM6
Internet address(es)
Main address: http://www.nhshighland.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302
I.1) Name and addresses
NHS Western Isles
37 South Beach Street, Stornoway
Isle of Lewis
HS1 2BB
UK
Telephone: +44 1851708154
E-mail: adrian.trevor@nhs.scot
Fax: +44 1851704405
NUTS: UKM6
Internet address(es)
Main address: http://www.wihb.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00090
I.1) Name and addresses
NHS Lanarkshire
NHS Lanarkshire Headquarters, Kirklands, Fallside Road
Bothwell
G71 8BB
UK
Telephone: +44 1698752649
E-mail: procurementenquiries@lanarkshire.scot.nhs.uk
NUTS: UKM8
Internet address(es)
Main address: http://www.nhslanarkshire.org.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00297
I.1) Name and addresses
Lothian Health Board
Procurement Headquarters, Waverley Gate 2-4 Waterloo Place
Edinburgh
EH1 3EG
UK
Telephone: +44 7966119862
E-mail: jill.shearer@nhs.scot
NUTS: UKM
Internet address(es)
Main address: http://www.nhslothian.scot.nhs.uk/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00326
I.1) Name and addresses
NHS Orkney
The Balfour, New Foreland Road
Kirkwall
KW15 1NZ
UK
Telephone: +44 1856888226
E-mail: ork-hb.feedback@nhs.net
NUTS: UKM65
Internet address(es)
Main address: http://www.ohb.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00368
I.1) Name and addresses
NHS Shetland
Montfield, Burgh Road
Lerwick
ZE1 0LA
UK
Telephone: +44 01595743029
E-mail: shet-hb.information@nhs.scot
Fax: +44 01595696727
NUTS: UKM66
Internet address(es)
Main address: http://www.shb.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00401
I.1) Name and addresses
NHS Tayside
Ninewells Hospital
Dundee
DD1 9SY
UK
Telephone: +44 1382660111
E-mail: neil.tough@nhs.scot
NUTS: UKM
Internet address(es)
Main address: http://www.nhstayside.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00154
I.1) Name and addresses
Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Edinburgh
EH12 9EB
UK
Telephone: +44 01313140090
E-mail: Alex.little1@nhs.scot
NUTS: UKM75
Internet address(es)
Main address: http://www.scottishambulance.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00393
I.1) Name and addresses
NHS Golden Jubilee
Golden Jubliee National Hospital Beardmore Street, Agamemnon Street
Clydebank
G81 4DY
UK
Telephone: +44 1419515000
E-mail: jennifer.hutchison@gjnh.scot.nhs.uk
Fax: +44 1419515761
NUTS: UKM81
Internet address(es)
Main address: http://www.nhsgoldenjubilee.co.uk/home/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00199
I.1) Name and addresses
The State Hospitals Board for Scotland
110 Lampits Road, Carstairs
Lanark
ML11 8RP
UK
Telephone: +44 1555842177
E-mail: stuart.paterson3@nhs.scot
NUTS: UKM95
Internet address(es)
Main address: http://www.tsh.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00161
I.1) Name and addresses
NHS 24
Golden Jubilee National Hosp, Agamenmon Street
Glasgow
G81 4DY
UK
Contact person: Alex Little
Telephone: +44 7747768959
E-mail: Alex.little1@nhs.scot
NUTS: UKM
Internet address(es)
Main address: www.nhs24.com
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230
I.1) Name and addresses
NHS Education for Scotland
2nd Floor, Westport, 102 Westport
EDINBURGH
EH3 9DN
UK
Telephone: +44 1316563200
E-mail: tenders@nes.scot.nhs.uk
NUTS: UKM75
Internet address(es)
Main address: http://www.nes.scot.nhs.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA13002
I.1) Name and addresses
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
1 South Gyle Crescent
Edinburgh
EH12 9EB
UK
Telephone: +44 1312756000
E-mail: nss.ssgovernance@nhs.scot
NUTS: UKM
Internet address(es)
Main address: http://www.nss.nhs.scot/browse/procurement-and-logistics
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
I.1) Name and addresses
Public Health Scotland
Gyle Square, 1 South Gyle Crescent
Edinburgh
EH12 9EB
UK
Telephone: +44 1312757454
E-mail: kris.lindsay@nhs.scot
NUTS: UKM75
Internet address(es)
Main address: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30441
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30441
I.2) Joint procurement
The contract involves joint procurement
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Volunteering Management System for Healthcare Improvement Scotland
Reference number: HIS/2024/826
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support.
The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
240 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
48100000
72222300
II.2.3) Place of performance
NUTS code:
UKM
Main site or place of performance:
All NHS Health Boards and Special Boards across Scotland.
II.2.4) Description of the procurement
2.3 Scope of Service
Configuration, licensing and ongoing support of a VMS service for the duration of the contract.
Consultancy services to help set up the new service and transition our operation to the new VMS.
The service must be capable of supporting a user base as indicated below:
3 x National Reporter - access to national reports and customisable reporting but only of national data. There is no access to individual volunteer records.
22 x Board Superuser - one for each NHS board. Read-only access to board-wide information (includes local audit trails). Used to provide Board-wide reports and resetting passwords for Board users. Can also be used in situations where a Volunteer Manager is unavailable and access to information is necessary, e.g. emergency situation where an emergency contact must be contacted.
150 x Volunteer Manager - Voluntary Services Managers and other staff within NHS boards who manage volunteers. Only able to enter, access and modify data from their own NHS board.
25 x Volunteer Administrator - Data entry and amendment role. Only able to enter, access and modify data relating to their own NHS board.
25 x Reporter - Access to reporting functions only – only able to access information from their own NHS board. No volunteer data visible and only general reports are available.
6000 x Volunteers – able to update their own record, book training, update activity, provide feedback. No visibility of other volunteer records.
The solution will be procured by one legal entity (Healthcare Improvement Scotland) but used by staff and volunteers across NHS Scotland which is a collection of NHS boards that are themselves legal entities.
II.2.5) Award criteria
Quality criterion: Added value
/ Weighting: 9
Quality criterion: Quality
/ Weighting: 61
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-035329
Section V: Award of contract
Contract No: HIS/2024/826
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
07/03/2025
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
TeamKinetic
Office 12, Parkway 2, Princess Rd
Manchester
M147HR
UK
Telephone: +44 1619145757
NUTS: UKD3
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 240 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(SC Ref:793360)
VI.4) Procedures for review
VI.4.1) Review body
Sheriff Court Edinburgh
Edinburgh
EH1
UK
VI.5) Date of dispatch of this notice
14/03/2025