Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Scottish Qualifications Authority
Lowden, 24 Wester Shawfair, Dalkeith
Midlothian
EH22 1FD
UK
Contact person: Elizabeth Cunningham
Telephone: +44 03452136720
E-mail: procurement@sqa.org.uk
NUTS: UKM
Internet address(es)
Main address: http://www.sqa.org.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00386
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publiccontractsscotland.gov.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.publiccontractsscotland.gov.uk/
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://www.publiccontractsscotland.gov.uk/
I.4) Type of the contracting authority
Other: NDBP
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Social Media Monitoring Platform
Reference number: SQA2515
II.1.2) Main CPV code
79341000
II.1.3) Type of contract
Services
II.1.4) Short description
The provision of services to deliver Social Media Monitoring Platform
II.1.5) Estimated total value
Value excluding VAT:
60 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79315000
II.2.3) Place of performance
NUTS code:
UKM73
UKM82
Main site or place of performance:
Glasgow
II.2.4) Description of the procurement
The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential.
Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.
II.2.5) Award criteria
Criteria below:
Quality criterion: Evidence of ability to meet requirements relating to social listening (requirements 1-5)
/ Weighting: 20
Quality criterion: Evidence of ability of meet requirements of content generation and customer engagement (requirements 6 and 9)
/ Weighting: 20
Quality criterion: Evidence of ability of meet other noted requirements
/ Weighting: 10
Quality criterion: Provide information covering all proposal requirements
/ Weighting: 5
Quality criterion: Evidence of value-added services
/ Weighting: 5
Price
/ Weighting:
40
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
30/06/2025
End:
29/06/2027
This contract is subject to renewal: Yes
Description of renewals:
12 month extension
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.12) Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
18/04/2025
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 24 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
18/04/2025
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=794664.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(SC Ref:794664)
Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=794664
VI.4) Procedures for review
VI.4.1) Review body
Scottish Courts
27 Chambers Street
Edinburgh
EH1 1LB
UK
Internet address(es)
URL: https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court
VI.5) Date of dispatch of this notice
28/03/2025