Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Liverpool John Moores University
10003957
Exchange Station
Liverpool
L22QP
UK
E-mail: PurchaseOrderQueries@ljmu.ac.uk
NUTS: UKD72
Internet address(es)
Main address: www.ljmu.ac.uk
I.4) Type of the contracting authority
Other: Higher Education
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contract for Enterprise Service Management System
Reference number: LJMU 2411-1
II.1.2) Main CPV code
48451000
II.1.3) Type of contract
Supplies
II.1.4) Short description
We have now awarded this requirement:
The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
767 990.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
This has now been awarded
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
We are able to extend for a period of 12 months as per the tender pack and contract notice
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-029833
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/03/2025
V.2.2) Information about tenders
Number of tenders received: 15
Number of tenders received from SMEs: 9
Number of tenders received by electronic means: 15
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Halo Service Solutions Ltd
SC216980
Falkirk
UK
NUTS: UKM
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 767 990.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is an award notice
VI.4) Procedures for review
VI.4.1) Review body
LJMU Legal Services
Liverpool
UK
VI.5) Date of dispatch of this notice
08/04/2025